Use this step by step explanation to craft a good employee performance feedback review for a computer technician. Find the right words with quality phrases.
A computer technician installs, repairs and maintains computers and servers as well as ensuring that the required IT infrastructure is available and it is being utilized to the maximum. He/she may also be required to configure new hardware, create and maintain computer networks and update software packages.
Other duties in this position include setting up hardware; installing and configuring drivers and software; repairing and maintaining peripheral devices and technological equipment such as routers; regular upgrading of systems to ensure they are updated; protecting networks and computers from attacks and maintaining their privacy by managing software and security options; troubleshooting system failures and providing solutions; maintain repairs records and provide technical support on how computers can be utilized properly.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| TEAMWORK SKILLS: Teamwork is the process of collaboratively working with a group of people with an aim to achieve a set goal within a business ensuring that the staff and management cooperate using their skills and provide constructive feedback. | Participates actively in all the team's activities and always displays a winning mentality. Displays good planning and organizing skills and ensures that all team activities are run in a proper manner. | 3 |
| PROBLEM SOLVING: Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships. | Seeks to brainstorm on problems to try to find the right solutions. Communicates views and thoughts in a very distinct and understandable manner. | 3 |
| TROUBLESHOOTING: Troubleshooting is solving a problem or determining a question to an issue which is often applied to repairing failed products or processes on a machine or a system. | Knows computer components well enough to know when they are functioning or not. Does proper research to get all the required facts and information. | 3 |
| WORK ATTITUDE: Work Attitude is one's feelings towards and beliefs about one's job and their behavior that can tell how it feels to be there. | Very cheerful person making everyone around to cheer up as well Carries a positive viewpoint and ability to make sound decisions in stressful situations | 3 |
| EMOTIONAL INTELLIGENCE: Emotional Intelligence is the capability to identify your emotions, understand what they are telling me and realize how the feelings are affecting you and the people around you. | Avoids power struggles and backstabbing and is able to build rapport and trust quickly with other employees Is an effective listener; always shows willingness to listen and understand colleagues objections | 3 |
| CONSISTENCY AND RELIABILITY: Consistency and Reliability are the ability to be trusted to do what you do best all the time with or without supervision and without failure to produce results. | Works extra hours if that what it takes to get the job done and done right Demonstrates a good work attendance record; is aware of the impact that missing work might have on other employees and customers | 3 |
| PROBLEM/SITUATION ANALYSIS: Problem/Situation Analysis is the ability to solve problems and assess situations to know what kind of solution is required to calm it down. | Looks for the solution that highlights the most positive effects as well as that, which produces the mildest consequences Tries to look for solutions from other people who have faced the same situation, how they have solved it and the kind of challenges they have faced along the way | 3 |
| TRAINING OTHERS: Training is the ability to expand the knowledge base by learning new truths that are useful in the workplace. | Applauded as a consummate learner by the trainers and shines in the training offered Excels at evaluating the outcomes of a training session and knows how to identify training needs | 3 |
| COMPUTER SKILLS: Computer Skills are the necessary computer working skills that each employee need to have while seeking to get admitted into the professional world. | Demonstrates willingness to learn how to install, use, and troubleshoot computer software Demonstrates outstanding familiarity with computer security issues and copyright laws | 3 |
| TECHNICAL SKILLS: Technical Skills are the abilities and knowledge mostly related to mechanical, IT, scientific and mathematical needed to perform specific tasks in the workplace. | Trains others in an area of expertise and always shares knowledge with colleagues Always a step ahead of others in working with new systems | 3 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| TEAMWORK SKILLS: Do you always take credit for what others have done or you appreciate their efforts? Do you show leadership skills while you are in a team and how will you rate your leadership skills? | [employee comments] |
| PROBLEM SOLVING: How do you manage high-pressure situations that require fast and urgent attention? Do you involve other people when trying to solve any particular problem? | [employee comments] |
| TROUBLESHOOTING: How do you manage your clients and communicate to them the progress of their work? Have you ever sought help when you were stuck at a given point and what new thing did you learn? | [employee comments] |
| WORK ATTITUDE: Do you a right attitude to handle all types of customers, colleagues, and management? Are you always armed with the right attitude no matter the situation? | [employee comments] |
| EMOTIONAL INTELLIGENCE: Can you think of a time when you said or did something that had a positive impact on a colleague or client? What was it? Have you ever had a dispute with a colleague or client? What steps did you take to deal with the situation? | [employee comments] |
| CONSISTENCY AND RELIABILITY: Have you ever been regularly late at work? What was the reaction to this behavior in your team? How often do you keep in touch with customers? How do you inform them about new products or services? | [employee comments] |
| PROBLEM/SITUATION ANALYSIS: Your manager wants to buy a program that will improve the customer service and asks you for a recommendation. How would you reply? Describe a time when you have found a creative way to solve a problem. How did you feel? | [employee comments] |
| TRAINING OTHERS: What are you doing to concentrate during training sessions and do you encourage others to concentrate? Do you seek for extra assistance from colleagues on complex concepts learned in training sessions? | [employee comments] |
| COMPUTER SKILLS: What are you doing to improve your knowledge in installing, using, and troubleshooting computer software Have you ever tried to use different versions and types of computer operating systems? Did you learn anything new? | [employee comments] |
| TECHNICAL SKILLS: Can you describe your experience with using new systems? Which challenges did you face and how did you solve them? How often do you train others in your area of expertise and how often do you share your knowledge? | [employee comments] |
Summary |
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Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |