Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a computer support specialist.
A Computer Support Specialist is a profession who is hired by a company to offer high quality technical assistance to all computer users. He/she ensures that all users are well conversant with the computer systems usage. Also, he or she will offer advice to the clients on how best to manage their computer related systems.
Besides that major role, he/she undertakes the following assigned roles; troubleshoot computer problems, run diagnostic programs to determine the source of the problem, consult on the procurement of new systems, writing training manuals, overseeing all computer information systems and their use, configuring and troubleshooting the network and offering client support.
Employee Performance Goals Sample | |
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| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
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Performance Goals for Next Period | |
Performance Goals | Employee Comments |
|---|---|
| PROBLEM SOLVING: Research well enough to gather factual information before setting out to solve a problem. Try to ask the right questions that will act as a guide to coming up with proper solutions. | [employee comments goal] |
| TROUBLESHOOTING: Communicate effectively whether in writing or verbally to ensure people understand what I am trying to pass across. To improve on my technical deduction and logical isolations skills and capabilities. | [employee comments goal] |
| KNOWLEDGE OF JOB: Learn to anticipate problems and try one's best to prevent them in order to avoid getting stressed when they arise Set challenging goals for one's area of responsibility in relation to the available business opportunities and work hard to achieve them | [employee comments goal] |
| WORK ATTITUDE: Embrace the right attitude every day you show up for work Choose words wisely they can bring an entire company down | [employee comments goal] |
| EMOTIONAL INTELLIGENCE: Practice waiting for a few hours or days before making a decision or responding to an emotionally -charged or difficult situation Learn the elegant art of persuasion; make real connections based on solid knowledge and sound reasoning for one's point of view | [employee comments goal] |
| CONSISTENCY AND RELIABILITY: Consider maintaining a schedule book or appointment card or an electronic device with reminders to help one be on time Be responsible for one's tasks and responsibilities; perform every element of one's job responsibilities to the best of one's ability | [employee comments goal] |
| PROBLEM/SITUATION ANALYSIS: Get as much information as one can about the situation at hand and the options available to solve it Break the suggested solution into a series of attainable goals and then break the goals into different tasks | [employee comments goal] |
| TRAINING OTHERS: Participate in specialized training programs and seek for more specialized training opportunities Develop a habit of seeking extra assistance from colleagues on complex concepts learned in training sessions | [employee comments goal] |
| COMPUTER SKILLS: Show more willingness to learn how to create, use, and troubleshoot computer networks Encourage others to study basic computer courses to enhance their computer skills | [employee comments goal] |
| TECHNICAL SKILLS: Show more interest to understand how complex systems and processes work Demonstrate more willingness to learn the basics of coding and programming | [employee comments goal] |
Summary |
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Sections 1-2: To be completed by the supervisor Section 3: To be completed by the employee |
1. Goals completed since last performance feedback |
2. Goals for next period |
3. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |