Good Employee Performance Feedback: Computer Support Specialist

Keeps things calm even when required to make quick decisions under high pressure.

Always portrays enough knowledge of the problem and its feasible solutions.

Knows how well to handle clients and their various problems.

Knows how to establish and maintain personal networks and relationships that are useful in troubleshooting.

Asks one's supervisor what the expectations of a certain project are and works towards meeting those expectations

Offers junior and new employees guidance and encouragement and teaches them how to handle different tasks and set goals

Encourages colleagues to work and quickly build up a jovial working environment of trust

Carries a positive viewpoint and ability to make sound decisions in stressful situations

Treats co-workers with respect and fairness, preserves their self-confidence and dignity, and shows regard for their opinions

Takes responsibility for one's own actions; apologizes quickly after hurting someone, walks away from arguments and forgives others rather than giving into feelings of resentment

Turns up to work on time, carries out one's tasks without constant supervision and takes breaks only when scheduled

Takes the initiative to speak to one's bosses to find out what else can be done after completing the assigned task

Tries to break the problem down into smaller, manageable parts in order to decrease anxiety and think more clearly

Tries to form own goals in the sense of actions one can take to achieve the desired goals

Makes attempts to apply skills learned in training session to advance skill set and career

Encourages team members to share concepts learned in training sessions

Understands the benefits of backing up computer data on a regular basis to an external storage device

Demonstrates an above average typing speed when using word processors accompanied with above average accuracy

Shows interest to understand how complex systems and processes work

Makes enough effort to enhance the ability to operate a wide range of devices and machines

How well do you solve issues and are you confident in your abilities?

How well do you brainstorm before setting out to solve a problem?

How well do you consider the possible alternatives before solving a problem?

What do you consider as your best and worst experience when it comes to troubleshooting?

How have you improved your knowledge of the job? In what ways have you helped other employees improve their knowledge of the job?

Think of a time when you were assigned a very sensitive task. How did you gather all the required information to perform the task?

Are you an asset to your company or a strict liability that only causes conflict?

Do you give your work a personal touch that people can put know you did it?

What is your greatest strength? How do you make sure your colleagues benefit from your greatest strength?

Can you describe a time when understanding your colleague's perspective helped you resolve an issue or accomplish a task?

Describe a time when you took responsibility for an error and were held personally accountable. What happened?

How often do you keep in touch with customers? How do you inform them about new products or services?

What information do you research when analyzing a problem and how do you use it?

What are some of the challenges that you have encountered when analyzing problems and how have you faced them?

What efforts are you making to apply skills learnt in training session to advance your skill set and career?

What efforts are you making to attend important training sessions?

How often do you seek for assistance when faced with a challenge when using a computer service?

What efforts are you making to become more familiar with computer security issues and copyright laws?

What are you doing to improve your ability to troubleshoot and maintain basic devices and machines?

Have you ever attempted to apply your technical skills to create a new and working system from scratch?