Use this step by step explanation to craft a good employee performance feedback review for an information technology specialist. Find the right words with quality phrases.
An Information Technology Specialist has the overall objective of installing, modifying and repairing computer hardware and software for the company. He or she will in addition to that, provide relevant technical advice and support to computer systems users. He/she will also get to facilitate computer and network related training as well as create and maintain login activity across the network.
Besides the major responsibility he or she will get perform the following essential functions; facilitate the identification and procurement of systems that meet user needs, install systems applications, loading appropriate software packages for computer and network systems, configure and maintain computer networks, perform troubleshooting process when required and performing other assigned roles.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| PROBLEM SOLVING: Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships. | Always asks the right questions and raises any relevant issue when necessary. Shows the willingness to change tact whenever the conditions change. | 2 |
| PHYSICAL ABILITIES: Physical Abilities is the ability of one's strengths and limitations that are also known as the individual resources to perform well at the tasks given. | Has great knowledge of the technology and knows how to implement it efficiently Always willing to jump in and learn something new to help make work easier | 2 |
| WORK ATTITUDE: Work Attitude is one's feelings towards and beliefs about one's job and their behavior that can tell how it feels to be there. | Focuses energies and strengthens on the most demanding tasks that can be done Seeks opportunities to show others what can be done with ease and what needs much work | 2 |
| EMOTIONAL INTELLIGENCE: Emotional Intelligence is the capability to identify your emotions, understand what they are telling me and realize how the feelings are affecting you and the people around you. | Gracefully accepts defeat; always lets go and accepts the situation as it is Uses awareness of one's own emotions and the other colleagues' emotions in order to manage interactions successfully | 3 |
| CONSISTENCY AND RELIABILITY: Consistency and Reliability are the ability to be trusted to do what you do best all the time with or without supervision and without failure to produce results. | Turns up to work on time, carries out one's tasks without constant supervision and takes breaks only when scheduled Is a team player; participates in brainstorming sessions and handles group projects and tasks with diligence | 2 |
| EVALUATING OTHERS: Evaluating others is the capacity to see the individuality in others and recognize a person's unique point of view. | Looks for evidence that a person is committed to developing new skills that help improve the company Looks for evidence that a person sets clear goals that match the company's objectives | 2 |
| MEETING MANAGEMENT: Meeting Management is the skill to know and understands the reason why an official meeting should be held and who should attend. | Sets clear objectives for holding a meeting and ensures the meeting has a concrete agenda Employs creative approaches of holding meetings such as stand-up meetings and leaves enough room for creativity | 3 |
| TRAINING OTHERS: Training is the ability to expand the knowledge base by learning new truths that are useful in the workplace. | Seeks for extra assistance from colleagues on complex concepts learned in training sessions Demonstrates willingness to attend training sessions and attends most training sessions | 2 |
| COMPUTER SKILLS: Computer Skills are the necessary computer working skills that each employee need to have while seeking to get admitted into the professional world. | Understands the benefits of backing up computer data on a regular basis to an external storage device Understands how to troubleshoot basic computer hardware problems and is familiar with basic hardware components | 2 |
| TECHNICAL SKILLS: Technical Skills are the abilities and knowledge mostly related to mechanical, IT, scientific and mathematical needed to perform specific tasks in the workplace. | Shows willingness to learn how to work with new systems Shows willingness to learn new technologies and makes an effort to remain updated with technology | 2 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| PROBLEM SOLVING: How well do you solve issues and are you confident in your abilities? How well are you keen on everything that is happening around you? | [employee comments] |
| PHYSICAL ABILITIES: Are you well equipped for the tasks you applied for? What areas do you think you need to improve on? | [employee comments] |
| WORK ATTITUDE: Are you focused on doing a thorough work on all tasks assigned without any complaint? Are you always armed with the right attitude no matter the situation? | [employee comments] |
| EMOTIONAL INTELLIGENCE: Can you think of a time when you said or did something that had a positive impact on a colleague or client? What was it? Which is one of the most stressful situations you have had? How did you resolve the situation? | [employee comments] |
| CONSISTENCY AND RELIABILITY: Can you provide a specific example that best illustrates your ability to be counted on? How often do you keep in touch with customers? How do you inform them about new products or services? | [employee comments] |
| EVALUATING OTHERS: Is there a time when you have not been honest when giving feedback? If yes, why is that? What ways, if any, have you used to help underperforming colleagues improve their performance? | [employee comments] |
| MEETING MANAGEMENT: What are you doing to ensure that you start and end meetings as scheduled? What efforts are you making to follow up on meetings and document all the assigned tasks? | [employee comments] |
| TRAINING OTHERS: What efforts are you making to apply skills learnt in training session to advance your skill set and career? Can you think of a situation where you improved your learning after evaluating learning outcomes of a training session? | [employee comments] |
| COMPUTER SKILLS: What are you doing to improve your knowledge in installing, using, and troubleshooting computer software Have you ever tried to use different versions and types of computer operating systems? Did you learn anything new? | [employee comments] |
| TECHNICAL SKILLS: What are you doing to improve your ability to troubleshoot and maintain basic devices and machines? Have you ever attempted to apply your technical skills to create a new and working system from scratch? | [employee comments] |
Summary |
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Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |