Poor Employee Performance Feedback: Registered Sales Assistant

Does not yet have enough knowledge about the company products.

Handles one on one contact with customers poorly and usually prefers dealing with them on the phone.

Is always open-minded and readily accepts what others have to contribute.

Always portrays enough knowledge of the problem and its feasible solutions.

Gives a business card to people one has not spoken with, or those who don't seem interested in what one has to offer

Regularly forgets to keep a note of people one promised to follow up

Uses same old data and processes that one always have used thus ends up making poor decisions

Fails to communicate the what, where, how, when, and why, associated with one's decisions, with the relevant people

Takes performance appraisal and evaluation seriously and makes improvement on them

Takes actions that lead to marked improvements in the fulfillment of the employees

Has an expert knowledge of the industry that one operates in; easily builds important contacts and recognizes worthwhile opportunities

Focuses on new opportunities and solutions and is persistent in persuading others even in the face of rejection

Shows frustration when a customer asks too many questions and lacks patience with customers who ask irrelevant questions

Demonstrates insufficient knowledge of company products and does not bother to stay updated with changes to products

Demonstrates little understanding on how to use data reduction and synthesis methods to understand the patterns in data

Shows little willingness to learn more about statistical analysis techniques and how to apply appropriate statistical tests

Hardly updates the list of activities and does not make efforts to track project schedules

Makes little effort to create effective and reliable project schedules

Demonstrates a negative working attitude and does not pay attention to detail

Shows little willingness to work in a team and puts little effort to work independently

Do you keep customers informed proactively whether formally or informally to ensure they are knowledgeable about the company?

Can you describe an instance where you served an irate customer? What did you do?

How do you manage high-pressure situations that require fast and urgent attention?

Are you in most cases conversant with what the problem is before you solve it?

Which methods have you used to find new business connections? Why? Which one of these methods have you found to be the most effective?

What are some of the things you don't like about networking events and networking in general?

Can you describe a time when you have had to postpone a project because you did not have the right information to come to a good decision?

What is one of the most difficult decisions you have made in the last six months? What made it difficult and how did you go about it?

Do you find fault with some of the employees you assess?

Do you treat the employees the same even the weak ones?

How often have you exceeded your sale's targets? Describe times when you have been awarded for consistently exceeding the set sale's targets

What personal and professional information do you look for when researching a prospect? How do you tailor your communication before meeting the prospect?

Are there any instances where customers asked irrelevant questions? How did you handle such customers?

Are there any instances where you delayed responding to a customer and did you give any explanations for the delay?

What efforts are you making to improve your research methods?

What efforts are you making to improve your critical thinking skills when examining the validity and truth of arguments?

What are you doing to create a balance between quality and quantity when scheduling tasks?

How often do you balance work and life and how often do you schedule time for non-work related activities?

How often do you work in a team and how often do you work independently?

How often do you encourage others to learn more computer skills?