Poor Employee Performance Feedback: Posting Clerk

Finds it difficult to deal with customers who are overly demanding and always passes them on to the manager.

Takes a lot of time handling an issue with a customer, which includes too high average time per call.

Jots down key points whenever there is need to write them down for reference purposes.

Ensures to do callbacks to give responses and feedback if promised to do so earlier.

Not decisive and assertive when it comes to coming up with solutions.

Not willing to collaborate with other people to come up with solutions to problems.

Hurriedly does any work given and does not take the time to do it properly.

Works in a haphazard manner without following the designed procedure.

Does not disagree with impossible people; looks for ways to be agreeable with them or just ignores them in order to avoid fights

Avoids confrontational body language, such as maintaining eye contact for long periods of time or making aggressive gestures

Reads books and attends webinars, workshops, classes, seminars, etc. that help in professional growth

Takes advantage of free online education options in order to keep updated on emerging trends on one's career

Does not read written directions carefully; quickly gets bored with reading lengthy instructions

Does not review tasks after finishing them thus often submits incorrect work or work with errors

Shows frustration when a customer asks too many questions and lacks patience with customers who ask irrelevant questions

Ignores customers with unrealistic demands and makes little attempts to negotiate with them to reach a middle ground

Constantly fails to summarize information and hardly explains the motives, aims, results, and conclusions of a research

Rarely applies logic and reason when determining the merits of an argument and often draws conclusions from illogical arguments

Demonstrates a negative working attitude and does not pay attention to detail

Demonstrates inability to do repetitive tasks for long periods of time

Do you actively solicit feedback from customers to determine their concerns and needs? Explain how.

What do you understand by excellent customer service? Explain a time when you offered it.

How do you handle irate and upset callers during a phone conversation?

Give an instance you had to talk to someone on the phone while in a loud place? How well did the conversation go?

How do you manage high-pressure situations that require fast and urgent attention?

Do you involve other people when trying to solve any particular problem?

Do you normally have a checklist or a guide before you start doing any given task?

Describe an instance you made an error that led to significant problems and what did you learn afterward?

How would you deal with a team member who is always picking fights with others or is difficult to work with?

How would you deal with a team member in your group who constantly talks more than all the others? Is there a time when this ha happened at work?

What is one thing you would like to improve about yourself in order to be more competitive at work?

Have you ever participated in a networking event? How did you interact with other people attending the event?

How do you help a colleague improve his/her ability to follow instructions?

Describe a situation when you felt that instructions to a certain task or project were not communicated well. What did you do?

Are there any instances where customers asked irrelevant questions? How did you handle such customers?

Are there any instances where you delayed responding to a customer and did you give any explanations for the delay?

Have you ever failed to communicate the purpose and outcomes of a research clearly? How did you correct the situation?

What efforts are you making to improve your critical thinking skills when examining the validity and truth of arguments?

What efforts are you making to improve your literacy and numeracy skills when working with data?

How often do you encourage others to learn more computer skills?