Find out the top 10 core skills you need to master as a posting clerk and what hard skills you need to know to succeed in this job.
A Posting Clerk is responsible for recording details of business transactions and posts entries to the proper records.
The responsibilities of this position includes receiving payments for accounts, posting payments, processing refunds or account adjustments, making necessary notes on accounts, opening and processing mail, managing incoming and outgoing faxes, receiving all calls related to accounts, conduct research on misplaced data, locate payments, work with customers to keep them informed of the situation of their payments, calculating and maintaining records of the amount of money the customers owe a company, resolving any errors in calculations and billing, updating customers accounts when payments are received.
Core Skills Required to be a Posting Clerk
Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems.
Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity.
A posting clerk should master the following 10 core skills to fulfill her job properly.
Customer Oriented:
Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product.
A Posting Clerk needs to be customer oriented to boost the image of their company, stand out from the rest of the people and devise innovations of tomorrow that focus its sights on a new target ? satisfying the customer expectations.
Phone Skills:
Phone Skills are useful to present a professional company image through the telephone to the customers while making them feel well informed and appreciated without necessarily seeing their faces.
A Posting Clerk is required to master and project an enthusiastic natural tone to make both the customers and staff feel comfortable during the conversation while creating room for a productive and friendly exchange.
Problem Solving:
Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships.
A Posting Clerk has a fundamental role in finding ways to address all types of problems through having a good method to use when approaching a problem without being ineffective, favoring or causing painful consequences.
Accuracy:
Accuracy refers to the closeness of a measured value to a known value or standard that is passed by the governing laws.
A Posting Clerk has to always be accurate with figures and data used and required in the office without any guesswork or estimations to facilitate precise and correct information in every department creating an authentic environment that will be respected by the workers.
Dealing with Difficult People:
Dealing with Difficult People is learning how to tactfully calm down an obnoxious person who is either verbally attacking you or stealthily criticizing you or your professional contribution.
A Posting Clerk must learn how to combat and tone the demanding customers or staff who are competing for power, privilege or spotlight which defy logic not with fights but with the truth and more listening skills as well as lots of patience.
Competitiveness:
Competitiveness is the skill of being able to compete as a team or a company with other enterprises in the same line of entrepreneurship and emerging as the winner.
A Posting Clerk needs creativity in setting the pace for the organization on the policies and factors that determine the level of productivity of their enterprise against their competitors leading to the growth of the business and the income.
Following Directions:
Following Directions is the skill of carefully considering the given instructions and following them closely without fail.
A Posting Clerk must ensure that his workers are paying attention and listening to instructions provided as well as taking careful steps in doing what they are supposed to do and understand what it means to the business and bring satisfaction to their superiors.
Customer Service:
Customer Service is the ability to cater for the needs of the client by providing excellent customer service without compromise.
A Posting Clerk must understand that pleasing customers is directly connected to the success of the business, therefore, must create a superior customer experience culture in the company that every employee should follow in ensuring all the customers are treated as they should.
Research:
Research is the ability to stay updated on the latest trends in different fields as per your concern or the concern of your company or business.
A Posting Clerk ought to stay up to date on the latest trends in hiring, leading, retention, technology and much more by using the newest research methods that allow him to make better decisions and improve productivity.
Data Entry:
Data Entry is a skill to key in information from various sources as directed by the management while keeping to the policies and procedures of the company and ensuring they are accurate.
A Posting Clerk should prioritize hard skills over educational backgrounds when it comes to data entry because experience and familiarity with the common workplace software, attention to detail, confidentiality and databases is critical.
Hard Skills Required to be a Posting Clerk
Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined.
Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done.
A posting clerk should have a good command of the following hard skills to succeed in her job.