Find out the top 10 core skills you need to master as a billing specialist and what hard skills you need to know to succeed in this job.
A Billing Specialist is liable for holding an administrative position in banks and financial institutions that develops, writes and sends out bills to customers from the information gathered by the company like the receipts, lists of sales and other financial records and calculates what charges are due.
The essential functions of this position include preparing, compiling and mailing bills for products paid for by the clients, responding to billing questions from the customers, entering data of orders into the system, providing information to the customer service and sales departments as required, performing daily financial transactions which include classifying, computing, posting, verifying and recording accounts receivable data, preparing and sending out invoice, bills and bank deposits.
Core Skills Required to be a Billing Specialist
Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems.
Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity.
A billing specialist should master the following 10 core skills to fulfill her job properly.
Customer Oriented:
Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product.
A Billing Specialist needs to be customer oriented to boost the image of their company, stand out from the rest of the people and devise innovations of tomorrow that focus its sights on a new target ? satisfying the customer expectations.
Writing Skills:
Written Communication involves the interaction that makes use of the written word with precision and logic making it the very common form of business communication.
A Billing Specialist must necessarily learn and stay updated on effective written communication skills that involve the construction of a logical argument, note taking, editing and summarizing as well as incorporating new ways of writing presentations.
Phone Skills:
Phone Skills are useful to present a professional company image through the telephone to the customers while making them feel well informed and appreciated without necessarily seeing their faces.
A Billing Specialist is required to master and project an enthusiastic natural tone to make both the customers and staff feel comfortable during the conversation while creating room for a productive and friendly exchange.
Accuracy:
Accuracy refers to the closeness of a measured value to a known value or standard that is passed by the governing laws.
A Billing Specialist has to always be accurate with figures and data used and required in the office without any guesswork or estimations to facilitate precise and correct information in every department creating an authentic environment that will be respected by the workers.
Knowledge of Company Processes:
Knowledge of Company Processes is the in-depth understanding of a collection of related, structured activities that serve a particular goal for a group of customers or clients who are valuable to the enterprise.
A Billing Specialist ought to maintain consistency across the daily processed while keeping a keen eye on the overall plan of the organization by ensuring the company processes are performed and followed.
Dealing with Difficult People:
Dealing with Difficult People is learning how to tactfully calm down an obnoxious person who is either verbally attacking you or stealthily criticizing you or your professional contribution.
A Billing Specialist must learn how to combat and tone the demanding customers or staff who are competing for power, privilege or spotlight which defy logic not with fights but with the truth and more listening skills as well as lots of patience.
Competitiveness:
Competitiveness is the skill of being able to compete as a team or a company with other enterprises in the same line of entrepreneurship and emerging as the winner.
A Billing Specialist needs creativity in setting the pace for the organization on the policies and factors that determine the level of productivity of their enterprise against their competitors leading to the growth of the business and the income.
Financial Management:
Financial Management is the skill of learning how to handle accounting, finance, and organizational management through providing daily data on the operations that take place every day.
A Billing Specialist ought to be highly effective in planning and organization, controlling and management of the financial resources to achieve the company's organizational objectives that are laid down to see the growth of the enterprise.
Customer Service:
Customer Service is the ability to cater for the needs of the client by providing excellent customer service without compromise.
A Billing Specialist must understand that pleasing customers is directly connected to the success of the business, therefore, must create a superior customer experience culture in the company that every employee should follow in ensuring all the customers are treated as they should.
Data Entry:
Data Entry is a skill to key in information from various sources as directed by the management while keeping to the policies and procedures of the company and ensuring they are accurate.
A Billing Specialist should prioritize hard skills over educational backgrounds when it comes to data entry because experience and familiarity with the common workplace software, attention to detail, confidentiality and databases is critical.
Hard Skills Required to be a Billing Specialist
Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined.
Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done.
A billing specialist should have a good command of the following hard skills to succeed in her job.