Knowledge of Company Processes: 40 Useful Performance Feedback Phrases

Knowledge of Company Processes is the in-depth understanding of a collection of related, structured activities that serve a particular goal for a group of customers or clients who are valuable to the enterprise.

Knowledge of Company Processes: Exceeds Expectations Phrases

• Is able to communicate information and ideas respectfully to ensure that messages and information are understood and have the desired impact
• Identifies patterns across situations that are not obviously related as well as key and underlying issues in difficult situations
• Understands and appreciates different perspectives on a problem in order to adapt the best approach to solving it
• Understands financial, operational and human resource issues in order to make decisions aimed at improving the overall company performance
• Works not only with own workgroups but also with groups and teams across and outside the company in order to share ideas that would benefit the company
• Is able to understand both internal and external client's needs and concerns and to provide sound solutions or recommendations
• Is able to restrain negative actions and keep own actions under control when facing a difficult situation or working under pressure
• Is able to convince other employees in a sensitive, respectful and honest manner in order to get them go along with one's goals
• Is able to work towards win-win outcomes; takes the time to learn and understand own counterparts and how to respond to them during negotiations
• Understands the company's formal rules and structures and is able to identify who the real decision-makers are and individuals who can influence them

Knowledge of Company Processes: Meets Expectations Phrases

• Is able to differentiate between irrelevant and critical pieces of information and gather information from various sources to reach a conclusion
• Defines ambitious but realistic goals and accomplishes them while meeting performance and quality standards
• Writes and presents information in a concise manner and tailors communication to diverse audiences
• Proposes different ways to do things and understands the value of other ideas and ways of doing things
• Plans, manages, and coordinates both internal and external resources in order to identify problems or accomplish tasks within the given deadlines
• Initiates collaboration with other employees, shares all relevant information with them when performing a task, and assists them in setting goals
• Responds to and anticipates customers' needs in a timely, courteous and professional manner regardless of the customer's attitude
• Is attentive when performing tasks or doing projects or when interacting with people from different backgrounds or countries
• Understands the general environment in which the company operates and respects its Code of Conduct, values, and networks
• Listens to different points of view of a given issue, identifies main negotiation points and promotes mutual understanding

Knowledge of Company Processes: Needs Improvement Phrases

• Does not keep clients' contacts that can provide assistance or work-related information in future
• Is not able to define and explain how own goals relate to the work of the company and its daily processes
• Does not know how to present information or data to key decision-makers or stakeholders in order to support their decisions
• Shows unwillingness to share knowledge about the company or encourage other employees to keep up-to-date with the company's structures, rules, systems, networks and environment
• Is not able to recognize what is acceptable and what is not, even when presented with the company's rules, structures, Code of Conduct and values
• Is unwilling to raise ethical issues or compliance that protect the company's obligations and reputation
• Does not seek to understand or raise awareness of the company's decision-making bodies and power relationships
• Is not able to bring together aspects of a policy or trend into a clear picture for other employees to understand
• Does not show the willingness to look for new ways that add value beyond a customer's immediate request
• Does not help other employees understand the strategic goals of the company and how their work relates to these

Knowledge of Company Processes: Self Evaluation Questions

• How do you demonstrate your understanding of the general environment in which your company operates?
• Can you give an example of one or two times when you have presented new information to key decision-makers to help them understand a situation?
• How do you manage a project plan, set timelines and milestones, and involve team members in order to deliver on time?
• Describe a situation where you have provided advice on procedures and the use of the company resources. Was your advice taken? If yes, what was the outcome?
• How do you prioritize customer's issues in order to ensure that service is provided to the customers even during critical periods?
• What steps have you taken to encourage other employees to keep up-to-date with the company's rules, structures, networks, and systems?
• What have you done to help improve your knowledge of your company's processes? How has this helped you and your colleagues?
• Is there a time when you have encountered a problem due to lack of knowledge of your company processes? How was the problem solved?
• How would you respond to a new employee who shows an unwillingness to learn the company process? What would you do to help them?
• In your opinion, what are some of the common procedures that should be eliminated in your company? Explain why.