Find out the top 10 core skills you need to master as a statement clerk and what hard skills you need to know to succeed in this job.
A Statement Clerk is liable for preparing and sending bank statements to customers as well as answering questions, identifying and correcting discrepancies in accounts.
Primary responsibilities include compiling data to make bank statement, looking up customer information to locate account, encoding and canceling checks, taking orders for checks and ensuring they are sent out, stopping payments on controls at customer's request to prevent payment, verifying signed checks with complete information and accuracy, handling customer complaints, retrieving checks returned to customers in error, weighing statements in envelopes and affix correct postage, preparing reports for distribution to customers, loading machines with statements, maintaining database of canceled checks and signatures, comparing previous bank statements with canceled checks and correcting discrepancies.
Core Skills Required to be a Statement Clerk
Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems.
Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity.
A statement clerk should master the following 10 core skills to fulfill her job properly.
Customer Oriented:
Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product.
A Statement Clerk needs to be customer oriented to boost the image of their company, stand out from the rest of the people and devise innovations of tomorrow that focus its sights on a new target ? satisfying the customer expectations.
Listening Skills:
Listening Skills are a practical ability to accurately receive and interpret messages you receive during the communication process to ensure flow and accuracy are maintained.
A Statement Clerk ought to have outstanding listening skills that lead to a better understanding at the workplace between the management and the staff, customer satisfaction in return yielding greater productivity with fewer mistakes and increased sharing of information in a more creative and innovative way.
Phone Skills:
Phone Skills are useful to present a professional company image through the telephone to the customers while making them feel well informed and appreciated without necessarily seeing their faces.
A Statement Clerk is required to master and project an enthusiastic natural tone to make both the customers and staff feel comfortable during the conversation while creating room for a productive and friendly exchange.
Problem Solving:
Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships.
A Statement Clerk has a fundamental role in finding ways to address all types of problems through having a good method to use when approaching a problem without being ineffective, favoring or causing painful consequences.
Accuracy:
Accuracy refers to the closeness of a measured value to a known value or standard that is passed by the governing laws.
A Statement Clerk has to always be accurate with figures and data used and required in the office without any guesswork or estimations to facilitate precise and correct information in every department creating an authentic environment that will be respected by the workers.
Following Directions:
Following Directions is the skill of carefully considering the given instructions and following them closely without fail.
A Statement Clerk must ensure that his workers are paying attention and listening to instructions provided as well as taking careful steps in doing what they are supposed to do and understand what it means to the business and bring satisfaction to their superiors.
Customer Service:
Customer Service is the ability to cater for the needs of the client by providing excellent customer service without compromise.
A Statement Clerk must understand that pleasing customers is directly connected to the success of the business, therefore, must create a superior customer experience culture in the company that every employee should follow in ensuring all the customers are treated as they should.
Training others:
Training is the ability to expand the knowledge base by learning new truths that are useful in the workplace.
A Statement Clerk needs to creatively schedule training for his employees in a focused manner that will allow the employee stay useful in the workplace and get new knowledge so that both the business and the worker not suffer from delays and work related stress.
Writing Reports and Proposals:
Writing Reports and Proposals is the ability to record business reports and plans for the company or project following the policies and procedures of the company.
A Statement Clerk should, therefore, emphasize the need and accuracy of these reports and plans to ensure they are delivered promptly, and the details within are accurate adhering to the company's policies and regulations without compromise.
Data Entry:
Data Entry is a skill to key in information from various sources as directed by the management while keeping to the policies and procedures of the company and ensuring they are accurate.
A Statement Clerk should prioritize hard skills over educational backgrounds when it comes to data entry because experience and familiarity with the common workplace software, attention to detail, confidentiality and databases is critical.
Hard Skills Required to be a Statement Clerk
Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined.
Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done.
A statement clerk should have a good command of the following hard skills to succeed in her job.