Use this sample and step by step explanation to craft a meaningful employee performance feedback review for a statement distribution clerk. Find the right words with quality phrases.
A Statement Distribution Clerk is accountable for dispatching and distributing bank statements that have already been prepared, signed and sealed for the customers.
The primary responsibilities of this position include ensuring all the statements are signed and sealed ready for dispatch, helping with sealing and signing off of accounts, handles checks signature verification, stops payment notices, cancels checks using unique bank machines, loads machines with statements ready for dispatch, completes orders for checks, compiling data about the bank statements, looking up customer information for report delivery, taking orders for checks and ensuring they are sent out, mailing out statements, weighing statements in envelopes and affixing correct postage, answering enquiries.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
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Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| CUSTOMER ORIENTED: Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product. | Finds it difficult to deal with customers who are overly demanding and always passes them on to the manager. Does not value the importance of customer service training, is frequently late to class, and sometimes fails to attend. | 1 |
| ACCURACY: Accuracy refers to the closeness of a measured value to a known value or standard that is passed by the governing laws. | Develops a checklist as a guide to make sure that all the procedures are met. Produces or delivers work that is 100 percent reliable and trustworthy. | 2 |
| MULTI-TASKING: Multi-Tasking allows one to juggle and perform more than one task at a time without losing track of what you are working on or dropping the ball. | Waits until one is already in the middle of a task to decide what else one needs to accomplish Does not split up the steps for each task or create mini-deadlines for easier management thus fails to complete tasks on time | 1 |
| FOLLOWING DIRECTIONS: Following Directions is the skill of carefully considering the given instructions and following them closely without fail. | Reads directions but often mixes up tasks that need to be done in a certain order Does not take time to understand the purpose of the instructions | 1 |
| RESULTS ORIENTATION: Results Orientation is knowing and focusing on outstanding results and working hard to achieve them because they are significant. | Carefully monitors and appreciates the quality of work one has provided as well as that, which other people provide Plans, prioritizes and balances tasks in order to meet goals, commitments, and deadlines effectively | 2 |
| FINANCIAL MANAGEMENT: Financial Management is the skill of learning how to handle accounting, finance, and organizational management through providing daily data on the operations that take place every day. | Asks for upfront payments from clients, introduces plans that give discounts for pre-payments or full payments, and adds late payments penalties where possible Follows up sent invoices using text messages or emails; creates set templates for SMS and email follow-ups | 2 |
| CUSTOMER SERVICE: Customer Service is the ability to cater for the needs of the client by providing excellent customer service without compromise. | Receives multiple customer complaints about failing to follow up on their inquiries as promised Ignores customers with unrealistic demands and makes little attempts to negotiate with them to reach a middle ground | 1 |
| TRAINING OTHERS: Training is the ability to expand the knowledge base by learning new truths that are useful in the workplace. | Does not acknowledge the importance of training and hardly concentrates during training sessions Does not make any effort to evaluate the outcomes of a training session | 1 |
| WRITING REPORTS AND PROPOSALS: Writing Reports and Proposals is the ability to record business reports and plans for the company or project following the policies and procedures of the company. | Demonstrates little understanding of all the key components of reports and proposals Understands very few components of writing reports and proposals and does not show interest to learn more | 1 |
| DATA ENTRY: Data Entry is a skill to key in information from various sources as directed by the management while keeping to the policies and procedures of the company and ensuring they are accurate. | Demonstrates a negative working attitude and does not pay attention to detail Does not understand the importance of maintaining data confidentiality and shows little willingness to learn more about privacy issues | 1 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| CUSTOMER ORIENTED: Have you ever anticipated an adverse reaction from a customer? Which measures did you take? What do you understand by excellent customer service? Explain a time when you offered it. | [employee comments] |
| ACCURACY: Which environment do you work comfortably well, noisy or quiet environment? Are you someone who needs constant monitoring or supervision to deliver reliable work? | [employee comments] |
| MULTI-TASKING: What effect does handling many things simultaneously have on you? When is the last time this happened? What tips have you used to differentiate tasks that fit well in multi-tasking from those that require your undivided attention? | [employee comments] |
| FOLLOWING DIRECTIONS: How do you react to a colleague who regularly fails to follow instructions? Can you describe a time when you received complex instructions? How did you make sure you understood each and every detail? | [employee comments] |
| RESULTS ORIENTATION: Describe a particular time when you have been effective in prioritizing tasks and accomplishing a goal on schedule. What are the challenges you faced and how did you overcome them? Describe a time when instructions on a project were not clear. What made them unclear and what did you do? | [employee comments] |
| FINANCIAL MANAGEMENT: Describe a time when your company has made a huge profit. What do you think made this possible? Describe a time when you have had to deal with a customer who had exceeded the company's payment term. How did you go about it? | [employee comments] |
| CUSTOMER SERVICE: Is there a time when you were asked a question and you were unable to answer? Did you seek assistance? What efforts are you making to gain more understanding about company products? | [employee comments] |
| TRAINING OTHERS: What are you doing to concentrate during training sessions and do you encourage others to concentrate? Do you seek for extra assistance from colleagues on complex concepts learned in training sessions? | [employee comments] |
| WRITING REPORTS AND PROPOSALS: Have you ever failed to proofread and edit a report or proposal before submitting? How did you correct the situation? What efforts are you making to understand all the components of reports and proposals? | [employee comments] |
| DATA ENTRY: What efforts are you making to learn more about privacy issues? What are you doing to improve your spelling, punctuation and grammar when typing? | [employee comments] |
Summary |
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Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |