Use this step by step explanation to craft a good employee performance feedback review for a computer support specialist. Find the right words with quality phrases.
A Computer Support Specialist is a profession who is hired by a company to offer high quality technical assistance to all computer users. He/she ensures that all users are well conversant with the computer systems usage. Also, he or she will offer advice to the clients on how best to manage their computer related systems.
Besides that major role, he/she undertakes the following assigned roles; troubleshoot computer problems, run diagnostic programs to determine the source of the problem, consult on the procurement of new systems, writing training manuals, overseeing all computer information systems and their use, configuring and troubleshooting the network and offering client support.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
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Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| PROBLEM SOLVING: Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships. | Evaluates all possible solutions and chooses the one that will deliver the best results. Breaks a problem down before starting to analyze it in a more detailed manner. | 3 |
| TROUBLESHOOTING: Troubleshooting is solving a problem or determining a question to an issue which is often applied to repairing failed products or processes on a machine or a system. | Uses deductive reasoning well to identify which components need testing or no testing. Knows how well to communicate with the client in an unambiguous and understandable manner. | 3 |
| KNOWLEDGE OF JOB: Knowledge of Job is essential to every employee who needs to have a clear understanding of how their jobs fit into the overall organization to eliminate carelessness and laxity. | Does not stock one's work; prioritizes and schedules own tasks and delivers quality work without missing deadlines Behaves professionally and does not fool around wasting one's time and that of other employees | 3 |
| WORK ATTITUDE: Work Attitude is one's feelings towards and beliefs about one's job and their behavior that can tell how it feels to be there. | Has a high positive impact on those around encouraging and motivating them to do their best Always carries a positive mindset that is frequently accompanied by an excellent posture | 2 |
| EMOTIONAL INTELLIGENCE: Emotional Intelligence is the capability to identify your emotions, understand what they are telling me and realize how the feelings are affecting you and the people around you. | Gracefully accepts defeat; always lets go and accepts the situation as it is Does not get easily disappointed when things don't go according to plan | 3 |
| CONSISTENCY AND RELIABILITY: Consistency and Reliability are the ability to be trusted to do what you do best all the time with or without supervision and without failure to produce results. | Always keeps his commitments and works with other employees in order to help them keep theirs Consistently outperforms other employees because of one's excellence in priority setting, planning, and execution | 3 |
| PROBLEM/SITUATION ANALYSIS: Problem/Situation Analysis is the ability to solve problems and assess situations to know what kind of solution is required to calm it down. | Finds a more positive side of the situation and focuses on it in order to reduce the situation's negative emotional impact Tries to form own goals in the sense of actions one can take to achieve the desired goals | 2 |
| TRAINING OTHERS: Training is the ability to expand the knowledge base by learning new truths that are useful in the workplace. | Makes attempts to apply skills learned in training session to advance skill set and career Shows interest to learn new skills and is making an effort to develop a positive attitude towards complex training sessions | 2 |
| COMPUTER SKILLS: Computer Skills are the necessary computer working skills that each employee need to have while seeking to get admitted into the professional world. | Seeks for assistance when faced with a problem related to using a computer service Possesses exceptional knowledge in backing up computer data and uses the latest data backup techniques such as cloud backup | 3 |
| TECHNICAL SKILLS: Technical Skills are the abilities and knowledge mostly related to mechanical, IT, scientific and mathematical needed to perform specific tasks in the workplace. | Recognized by colleagues and clients as being a functional and technical expert Demonstrates exceptional professionalism and confidence when solving complicated issues and always welcomes new challenges | 3 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| PROBLEM SOLVING: How do you manage high-pressure situations that require fast and urgent attention? How well do you brainstorm before setting out to solve a problem? | [employee comments] |
| TROUBLESHOOTING: Give an instance you tried to troubleshoot, and you were not successful. Have you ever sought help when you were stuck at a given point and what new thing did you learn? | [employee comments] |
| KNOWLEDGE OF JOB: Can you describe two instances when you have demonstrated knowledge of job at work? Think of a time when you were assigned a very sensitive task. How did you gather all the required information to perform the task? | [employee comments] |
| WORK ATTITUDE: Do you a right attitude to handle all types of customers, colleagues, and management? Are you emotionally stable or do you flare up in uncontrollable anger? | [employee comments] |
| EMOTIONAL INTELLIGENCE: What is your greatest strength? How do you make sure your colleagues benefit from your greatest strength? Why is it so important to build trust and rapport with colleagues? How do you develop the two in the workplace? | [employee comments] |
| CONSISTENCY AND RELIABILITY: Describe a time when you took responsibility for an error and were held personally accountable. What happened? Can you describe a time when personal issues pulled you away from work? How did you handle it? | [employee comments] |
| PROBLEM/SITUATION ANALYSIS: What information do you research when analyzing a problem and how do you use it? Describe a time when you have anticipated a problem. What did you do about it? | [employee comments] |
| TRAINING OTHERS: How often do you participate in specialized training and what efforts are you making to look for more training opportunities? What are you doing to prepare for training sessions ahead of time? | [employee comments] |
| COMPUTER SKILLS: How often do you seek for assistance when faced with a challenge when using a computer service? Have you ever tried to use different versions and types of computer operating systems? Did you learn anything new? | [employee comments] |
| TECHNICAL SKILLS: What are you doing to improve your ability to troubleshoot and maintain basic devices and machines? Have you ever failed to follow technical instructions when using a new system? What did you do to improve? | [employee comments] |
Summary |
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Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |