Use this step by step explanation to craft a good employee performance feedback review for an install / repair technician. Find the right words with quality phrases.

An install / repair technician is responsible for installing telephone lines and cables in buildings, in aerial, buried, or underground environments. They also repair the lines and the cables as well as taking part in general maintenance.

Other specific duties include examining and cleaning communication service systems and also investigating the customer needs and recommend extra services and products to them. In addition, they investigate defects in underground systems to help them in repairing the problems effectively. He/she works in collaboration with other technical specialists in the head office to get advice when repair fails to achieve the desired outcomes. The position also requires the technician to be fit to operate from hydraulic aerial lifts and ladders.

Employee Performance Review Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:

Instructions

  1. Rating: Rate the employee against the core skills based on how well he/she demonstrates each skill. Give scores 1, 2, or 3 for each rating depending on the employee's performance.
  2. Comments: Use this area to give examples of employee's performance phrases. The phrases should describe how well an employee has performed on previously set goals based on the given core skill.
  3. Summary: Use this section to give a summary of the employee's strengths and areas for improvement or development. Recommend a step increase for an employee who has met the expectations and performance improvement plans for one who doesn't meet expectations.
  4. Human Resources Review: Human resources manager must examine and indicate whether he/she concurs with the evaluation and comments. If the manager agrees, then he/she must sign the evaluation form. If he/she doesn't concur, then he/she must provide reasons explaining why this is so.
  5. Signatures: Sign the evaluation form and give it to the employee to go through and answer the Self Evaluation Questions. Ask him/her to sign and date the evaluation form before giving it back to the human resources for filing.

Rating Meaning

The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies.

1

Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results.

2

The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work.

3

Supervisor's Feedback

Skill

Comments

Rating

PUBLIC SPEAKING: Public Speaking though closely related to presenting differs in that it is the process of performing a speech before a live audience with the purpose of informing, persuading or entertaining.

Shows a great sense of humor and uses it well to grasp the attention of the audience.

Engages the audience well enough through allowing them to ask questions.

3

PROBLEM SOLVING: Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships.

Actively listens when others are talking and seek clarification on issues not well understood.

Monitors all outcomes of all actions undertaken to take full responsibility for any problem.

3

SAFETY AT WORK: Safety is being protected from hurt or other non-desirable outcomes that may tend to overrule a situation and cause damages of different kinds.

Puts someone in charge of safety in the company and works on a plan to make sure that safety plans are adhered to

Creates an incident report after a workplace accident, investigates who was involved, and how the accident might have been prevented

3

DEDICATION TO WORK: Dedication to Work is a devotion or setting aside the scheduled time that you are required to work each day consistently without fail as well as being on time and giving 100% of your efforts to doing quality work.

Displays an unwavering dedication to the company and its mission

Focuses on what can be done rather than on what can't be done

3

WORK ATTITUDE: Work Attitude is one's feelings towards and beliefs about one's job and their behavior that can tell how it feels to be there.

Has a valuable working attitude that strengthens business connections in an amazing way

Carries a delicious humorous character that makes others enjoy a good laugh as they perform their tasks

3

EMOTION MANAGEMENT: Emotion Management is the ability to realize, readily accept and successfully control feelings on oneself and sometimes in others around you by being in complete authority over your thoughts and feelings that are generated whenever your values are touched.

Able to recognize what brings anger and gets prepared to remain calm should the situation occur

Attends training that gives tools to help manage emotional issues and reduce the probability of negative emotions emerging in the workplace

3

EMOTIONAL INTELLIGENCE: Emotional Intelligence is the capability to identify your emotions, understand what they are telling me and realize how the feelings are affecting you and the people around you.

Maturely reveals one's own emotions and exercises restraint and control when needed

Uses awareness of one's own emotions and the other colleagues' emotions in order to manage interactions successfully

3

PERSONAL ACCOUNTABILITY: Personal Accountability is the feeling that you are entirely responsible for your actions and consequences taking ownership without blaming others.

Holds oneself and others accountable for making principled decisions and addresses unethical and unsatisfactory behavior head on

Lives the company's values and consistently maintains one's ethical principles even in the most challenging situations

2

PROBLEM/SITUATION ANALYSIS: Problem/Situation Analysis is the ability to solve problems and assess situations to know what kind of solution is required to calm it down.

Concentrates on the solution that can lead one to achieve the set goals and anticipates possible challenges associated with this solution

Opens own mind to a solution that may work and tries it out instead of making snap judgments based on little experience and information

3

TECHNICAL SKILLS: Technical Skills are the abilities and knowledge mostly related to mechanical, IT, scientific and mathematical needed to perform specific tasks in the workplace.

Produces excellent results in complex fields of expertise and performs complex tasks as if they are simple

Demonstrates exceptional knowledge about how complex systems and processes work

3

Self Evaluation

Self Evaluation Question

Employee Comments

PUBLIC SPEAKING:

What will you consider your worst performed speech and how did the audience rate it?

Do you normally talk about all your intended points and how do you manage your time on stage.

[employee comments]
PROBLEM SOLVING:

How do you manage high-pressure situations that require fast and urgent attention?

Do you research well enough to get proper facts and information?

[employee comments]
SAFETY AT WORK:

How do you set your company's safety rules? How do you make sure that every employee follows these rules?

How would you deal with an employee who does not use the protective equipment?

[employee comments]
DEDICATION TO WORK:

Are you available to do what is expected of you within a set timeline?

Are you willing to change in areas that are not too impressive?

[employee comments]
WORK ATTITUDE:

Do you allow others to air their opinions or give you new ideas you can implement?

How do you handle workplace stress and work related pressures?

[employee comments]
EMOTION MANAGEMENT:

Is there a time you made a hasty business decision that you ultimately regretted? What was the outcome?

How do you react to frequent changes in job demands in the workplace?

[employee comments]
EMOTIONAL INTELLIGENCE:

Can you think of a time when you said or did something that had a positive impact on a colleague or client? What was it?

Is there a time a colleague came to you with a problem? How did you respond?

[employee comments]
PERSONAL ACCOUNTABILITY:

Describe an occasion when you chose not to complete a task, for whatever reason. What happened?

What are some of the special responsibilities and assignments you have been given in the past that are not part of your routine?

[employee comments]
PROBLEM/SITUATION ANALYSIS:

Describe a time when you solved a problem without all the necessary information about it in hand. How did you go about it and what was the outcome?

Describe the most difficult situation/problem you have ever solved. What steps did you take to diagnose it and what was the outcome?

[employee comments]
TECHNICAL SKILLS:

Can you describe a time when you saved time by applying your technical skills to automate a process?

How often do you train others in your area of expertise and how often do you share your knowledge?

[employee comments]

Summary

Sections 1-4: To be completed by the supervisor

Section 5: To be completed by the employee

1. Exceeds Job Related Expectations

2. Areas to improve

3. Goals completed since last performance feedback

4. Goals for next period

5. Employee comments

Signatures

I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:
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