Use this sample and step by step explanation to craft a meaningful employee performance feedback review for an install / repair technician. Find the right words with quality phrases.
An install / repair technician is responsible for installing telephone lines and cables in buildings, in aerial, buried, or underground environments. They also repair the lines and the cables as well as taking part in general maintenance.
Other specific duties include examining and cleaning communication service systems and also investigating the customer needs and recommend extra services and products to them. In addition, they investigate defects in underground systems to help them in repairing the problems effectively. He/she works in collaboration with other technical specialists in the head office to get advice when repair fails to achieve the desired outcomes. The position also requires the technician to be fit to operate from hydraulic aerial lifts and ladders.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
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Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| PUBLIC SPEAKING: Public Speaking though closely related to presenting differs in that it is the process of performing a speech before a live audience with the purpose of informing, persuading or entertaining. | Does not handle pressure well enough and it is easy to tell the nervousness. Seems always to force other people to buy into ideas and views. | 1 |
| PROBLEM SOLVING: Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships. | Is always open-minded and readily accepts what others have to contribute. Creates opportunities to evaluate and implement the decisions that are arrived at properly. | 2 |
| SAFETY AT WORK: Safety is being protected from hurt or other non-desirable outcomes that may tend to overrule a situation and cause damages of different kinds. | Does not create time to inspect the facility for areas that need repair or improvement Is never prepared; does not conduct regular alarming activities such as drills that help employees familiarize themselves with the company's escape routes | 1 |
| DEDICATION TO WORK: Dedication to Work is a devotion or setting aside the scheduled time that you are required to work each day consistently without fail as well as being on time and giving 100% of your efforts to doing quality work. | Only dedicated to the company whenever it is convenient to do so Gets into trouble for demoralizing other workers who are giving it their best | 1 |
| WORK ATTITUDE: Work Attitude is one's feelings towards and beliefs about one's job and their behavior that can tell how it feels to be there. | Has a high positive impact on those around encouraging and motivating them to do their best Always brings a smile on the face that can tell enthusiasm from afar | 2 |
| EMOTION MANAGEMENT: Emotion Management is the ability to realize, readily accept and successfully control feelings on oneself and sometimes in others around you by being in complete authority over your thoughts and feelings that are generated whenever your values are touched. | Always apologizes for any emotional outburst immediately to the person or people involved Talks to a trusted colleague at work or gets counseling when faced with a difficult situation | 2 |
| EMOTIONAL INTELLIGENCE: Emotional Intelligence is the capability to identify your emotions, understand what they are telling me and realize how the feelings are affecting you and the people around you. | Humiliates staff members and makes others feel intimidated when working on company projects or tasks Makes assumptions quickly without giving one's thoughts to develop and without considering the possible consequences | 1 |
| PERSONAL ACCOUNTABILITY: Personal Accountability is the feeling that you are entirely responsible for your actions and consequences taking ownership without blaming others. | Does not express concern for doing things better or producing quality work Meets company's goals but does not help other employees to do the same to improve the company's productivity | 1 |
| PROBLEM/SITUATION ANALYSIS: Problem/Situation Analysis is the ability to solve problems and assess situations to know what kind of solution is required to calm it down. | Does not take the time to create a plan that would help one stay on track when analyzing the situation at hand Breaks down a problem into smaller ones but does not develop strategies to solve the problems | 1 |
| TECHNICAL SKILLS: Technical Skills are the abilities and knowledge mostly related to mechanical, IT, scientific and mathematical needed to perform specific tasks in the workplace. | Lags behind others in keeping technical skills current and has a negative attitude towards learning complex skills Does not understand the basics of coding and programming and is always unable to design simple programs | 1 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| PUBLIC SPEAKING: How well do you prepare yourself before delivering a speech before an audience? Do you listen to other speakers and what have you learned so far? | [employee comments] |
| PROBLEM SOLVING: How do you manage high-pressure situations that require fast and urgent attention? Do you research well enough to get proper facts and information? | [employee comments] |
| SAFETY AT WORK: Give an example of a time when an employee caused an accident due to neglecting safety procedures. How did you deal with him/her? Can you give an example of a time when you had to stop an important process due to the danger of imminent accidents? | [employee comments] |
| DEDICATION TO WORK: Are you available to do what is expected of you within a set timeline? Do you agree with your supervisors view on areas you need to change? | [employee comments] |
| WORK ATTITUDE: Are you an asset to your company or a strict liability that only causes conflict? How do you handle workplace stress and work related pressures? | [employee comments] |
| EMOTION MANAGEMENT: Can you give an example of a situation where there was tension in the workplace, but you were able to maintain composure? How do you react to frequent changes in job demands in the workplace? | [employee comments] |
| EMOTIONAL INTELLIGENCE: What is your greatest weakness? Can you give situations when your weakness was tested in the workplace? Which is one of the most stressful situations you have had? How did you resolve the situation? | [employee comments] |
| PERSONAL ACCOUNTABILITY: What steps have you taken to improve your effectiveness in the company, workgroup and your career? Describe a time you reacted to pressure situations or short deadlines. How did you do it? | [employee comments] |
| PROBLEM/SITUATION ANALYSIS: Can you explain the steps you have taken to troubleshoot a problem? How effective have these steps been? What are some of the challenges that you have encountered when analyzing problems and how have you faced them? | [employee comments] |
| TECHNICAL SKILLS: Can you describe a time when you saved time by applying your technical skills to automate a process? What efforts are you making to learn more about coding and programming? | [employee comments] |
Summary |
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Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |