Emotion Management: Use these sample phrases to craft meaningful performance evaluations, drive change and motivate your workforce.

Emotion Management is the ability to realize, readily accept and successfully control feelings on oneself and sometimes in others around you by being in complete authority over your thoughts and feelings that are generated whenever your values are touched.

Emotion Management: Exceeds Expectations Phrases

  • Holds off all communication; never replies to conversations or makes decisions while angry
  • Able to recognize what brings anger and gets prepared to remain calm should the situation occur
  • Treats everyone at work with utmost respect and finds no need to reciprocate rudeness
  • Views emotional moments as an opportunity to listen, empathize with, and show compassion to a hurting colleague
  • Helps transform problems faced by different colleagues into an opportunity for positive change
  • Attends training that gives tools to help manage emotional issues and reduce the probability of negative emotions emerging in the workplace
  • Focuses on making the company and work stronger instead of being stressed when things go out of hand
  • Knows how to handle emotions at the moment rather than suppressing them
  • Creates a relaxing personal space at work in order to help reduce stress and anxiety
  • Gets emotional support from coworkers and friends when emotions get out of control

Emotion Management: Meets Expectations Phrases

  • Resists the urge to shoot off an email or text to a colleague when angry. Instead, saves it as draft and sends it after cooling off
  • Always apologizes for any emotional outburst immediately to the person or people involved
  • Regularly exercises in order to let anger out of the system and enhance mood
  • Assists hurting colleagues by referring them to the help that they need, like employee assistant programs and conflict skills training
  • Suggests ways to prevent negative emotional effects and ways to address or minimize emotional issues when they occur
  • Considers taking a walk around the office or stepping out for fresh air in order to step away from an emotionally charged situation
  • Focuses on working towards happiness and betterment rather than just "getting by" each day
  • Decorates working spaces with pictures and mementos that bring happy memories at work to help calm down when feeling stressed
  • Talks to a trusted colleague at work or gets counseling when faced with a difficult situation
  • Sets aside time each day to be with friends and family in order to have a chance to share and open up

Emotion Management: Needs Improvement Phrases

  • Makes hasty decisions when angry and later regrets the consequences
  • Finds it hard to share a problem with friends for fear of being criticized
  • Quickly jumps into blaming and criticizing others when situations get out of hand
  • Never mindful of others' emotions. Does not seem to care about frustrated, angry or distressed colleagues
  • Rarely sets aside time to exercise or get distracted after work
  • Reacts quickly to anger without first determining if the response will be the most productive
  • Feels out of control emotionally when negative thoughts become intrusive and persistent
  • Ignores common body sensations when angry thus fails to notice physical signs of anger, anxiety, or stress
  • Considers attending workshops or training on emotion control as a waste of precious time
  • Suppresses emotions and acts like an emotionless robot to avoid being seen as emotionally weak by co-workers

Emotion Management: Self Evaluation Questions

  • What is the most stressful situation you have ever found yourself in at work and how did you handle it?
  • What strategies have you taken in the past to prevent a situation from becoming too stressful for you to handle?
  • Is there a time you made a hasty business decision that you ultimately regretted? What was the outcome?
  • Can you give an example of a situation where there was tension in the workplace, but you were able to maintain composure?
  • Are there instances, when a colleague has made you so angry, but you managed to remain calm and composed?
  • Are there times you have suggested a creative solution to colleagues suffering from emotional distress?
  • Is there a time a company policy hurt employees and you had to mitigate the negative consequences to employees?
  • How do you react to frequent changes in job demands in the workplace?
  • Can you think of a time when you got depressed because you felt the workplace was not a good fit for you? How did you cope with that?
  • How do you ensure you have a comfortable and relaxing work space that feels more at home?

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