Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a help desk analyst.

A help desk analyst uses remote communication to provide technical and customer support to the end-user or client by analyzing and resolving problems in installation, implementation, maintenance, and documentation of various hardware and software technologies. He/she also provides training to end-users.

Other than providing the remote support, other duties include installing new software and hardware; taking inquiries from customers; opening and closing support tickets; follow-up with clients to ensure the problem has been resolved; diagnose the problem and provide the best solution; identify and arrange tickets based on priority and service ; log all support activity as well as appropriately distribute tickets to other technicians , engineers and the relevant support teams.

Employee Performance Goals Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:


  1. Setting Goals: List specific goals in the space provided below each competency under "Performance Goals". Assign an appropriate timeline for each goal as well as numeric or financial terms to measure the goal.
  2. Employee Comments: The employee must comment next to each goal under "Employee Comments" with "Okay" for goals which he/she feels comfortable working with, and "Needs Clarification" for goals which he/she believes need to be discussed further. An employee who is comfortable with all the goals can sign the goals at this stage.
  3. Summary: Give a summary of the total time estimated for the employee to have achieved the goals. State action plans and specific milestones to track the goals. Any additional comments agreed between the employee and the supervisor should be noted here.
  4. Human Resources Review: Human resources personnel must confirm that the goals are specific, measurable, achievable, relevant, and time-bound. He/she must then sign the goals in the "Human Resource" section provided under "Signatures".
  5. Signatures: When discussion of the goals has been completed and consensus has been reached, sign the goals and let the employee sign too. Send the final copy to the human resources for inclusion in the employee's professional records.

Performance Goals for Next Period

Performance Goals

Employee Comments


Develop confidence and poise while delivering talks and in public speaking.

Show more enthusiasm and a good sense of humor during my speech so that the audience can be more glued.

[employee comments goal]

Work with others to build a team spirit that quickly helps one another

Be available to attend workshops and training that may impart new knowledge

[employee comments goal]

Focus on the attitude as the first impression you give everyone

Work in line with the company policies and regulations to avoid falling into trouble

[employee comments goal]

Think about ways to manage emotions in order to avoid knee-jerk reactions or making off-putting/inappropriate comments

Brainstorm solutions or alternatives to disappointments/frustrations rather than acting out or complaining

[employee comments goal]

Make short-term and long-term lists in order to plan for things in advance and check-off the completed items on the list

Learn to cover every significant detail from A to Z in order to produce error-free work

[employee comments goal]

Show up when one is supposed to and complete tasks and projects within the allotted time frame

Be responsible for one's tasks and responsibilities; perform every element of one's job responsibilities to the best of one's ability

[employee comments goal]

Take time to listen carefully to the person one is persuading in order to find out about their expectations and interests

Explain the benefits of one's own arguments and get the person one is persuading to support one's own views

[employee comments goal]

Get clear about what one wants to achieve and channel all effort towards achieving it

Prioritize tasks and activities in order to know what is important and how one needs to structure own work schedule

[employee comments goal]

Take the time to examine a new problem in order to come up with the best solution and avoid making mistakes

Define goals and set a clear plan that will help one to accomplish them successfully

[employee comments goal]

Put extra effort in following up with customers to ensure they are fully satisfied

Involve management when a customer treats you disrespectfully and avoid taking matters into your own hands

[employee comments goal]


Sections 1-2: To be completed by the supervisor

Section 3: To be completed by the employee

1. Goals completed since last performance feedback

2. Goals for next period

3. Employee comments


I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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