Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a help desk analyst.
A help desk analyst uses remote communication to provide technical and customer support to the end-user or client by analyzing and resolving problems in installation, implementation, maintenance, and documentation of various hardware and software technologies. He/she also provides training to end-users.
Other than providing the remote support, other duties include installing new software and hardware; taking inquiries from customers; opening and closing support tickets; follow-up with clients to ensure the problem has been resolved; diagnose the problem and provide the best solution; identify and arrange tickets based on priority and service ; log all support activity as well as appropriately distribute tickets to other technicians , engineers and the relevant support teams.
Employee Performance Goals Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Performance Goals for Next Period | |
Performance Goals | Employee Comments |
|---|---|
| PUBLIC SPEAKING: Develop confidence and poise while delivering talks and in public speaking. Show more enthusiasm and a good sense of humor during my speech so that the audience can be more glued. | [employee comments goal] |
| PERSONAL GROWTH: Work with others to build a team spirit that quickly helps one another Be available to attend workshops and training that may impart new knowledge | [employee comments goal] |
| WORK ATTITUDE: Focus on the attitude as the first impression you give everyone Work in line with the company policies and regulations to avoid falling into trouble | [employee comments goal] |
| EMOTIONAL INTELLIGENCE: Think about ways to manage emotions in order to avoid knee-jerk reactions or making off-putting/inappropriate comments Brainstorm solutions or alternatives to disappointments/frustrations rather than acting out or complaining | [employee comments goal] |
| ATTENTION TO DETAIL: Make short-term and long-term lists in order to plan for things in advance and check-off the completed items on the list Learn to cover every significant detail from A to Z in order to produce error-free work | [employee comments goal] |
| CONSISTENCY AND RELIABILITY: Show up when one is supposed to and complete tasks and projects within the allotted time frame Be responsible for one's tasks and responsibilities; perform every element of one's job responsibilities to the best of one's ability | [employee comments goal] |
| PERSUADING OTHERS: Take time to listen carefully to the person one is persuading in order to find out about their expectations and interests Explain the benefits of one's own arguments and get the person one is persuading to support one's own views | [employee comments goal] |
| SELF-DISCIPLINE AND SENSE OF DUTY: Get clear about what one wants to achieve and channel all effort towards achieving it Prioritize tasks and activities in order to know what is important and how one needs to structure own work schedule | [employee comments goal] |
| USING COMMON SENSE: Take the time to examine a new problem in order to come up with the best solution and avoid making mistakes Define goals and set a clear plan that will help one to accomplish them successfully | [employee comments goal] |
| CUSTOMER SERVICE: Put extra effort in following up with customers to ensure they are fully satisfied Involve management when a customer treats you disrespectfully and avoid taking matters into your own hands | [employee comments goal] |
Summary |
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Sections 1-2: To be completed by the supervisor Section 3: To be completed by the employee |
1. Goals completed since last performance feedback |
2. Goals for next period |
3. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |