Outstanding Employee Performance Feedback: Help Desk Analyst

Uses visual aids with the speech to assist in delivering the intended information.

Readily accepts feedback and also gives constructive feedback to other speakers.

Takes responsibility for personal growth and development providing the company benefits too

Demonstrates high initiative and energy in pursuing the set goals

Very cheerful person making everyone around to cheer up as well

Always emphasizes the positive in each situation no matter how grim it looks like

Explains tough situations in a proper and professional way that is clear to the rest of the team members

Makes eye-contact, pays attention to nonverbal clues such as tone of the voice, facial expressions, and posture when having a conversation with a colleague

Limits distractions by trying to work in an area that is conducive to focus and concentrate

Maintains a schedule; sets aside a certain amount of time and to devote to specific tasks and projects

Always keeps his commitments and works with other employees in order to help them keep theirs

Recognizes the relative importance of certain responsibilities, tasks, and projects, and has the ability to prioritize in order to meet the deadlines

Assesses oneself in order to verify own effectiveness of communication and improve own confidence a notch higher before persuading others

Approaches a person when he/she is more relaxed and open discussions in order to achieve faster and better results

Holds oneself accountable and refrains from blaming others or coming up with excuses when something doesn't turn out as expected

Looks at the personal obstacles that one has overcome in the past in order to step out and stand up to do the right thing

Plans ahead in order to avoid doing things haphazardly, and without an idea of the consequences

Treats everyone equally; shows respect to other employees and customers in order to create a smooth working environment

Handles the most difficult customers with ease and manages to give them feedback in the most constructive manner

Excels in redefining customer service processes to meet the ever-changing needs of customers

How well do you prepare yourself before delivering a speech before an audience?

How well are you conversant with speaking different languages that suit different types of audiences?

Do you accept positive criticism and work on the areas that need change?

What changes do you need to inject in your personal goals to make you better?

Do you a right attitude to handle all types of customers, colleagues, and management?

Are you always armed with the right attitude no matter the situation?

What is your greatest weakness? Can you give situations when your weakness was tested in the workplace?

Have you ever had a dispute with a colleague or client? What steps did you take to deal with the situation?

Have you been in a situation where you had an option to leave the details to others or take care of the details yourself? What did you do?

Are there times you have made huge mistakes due to not paying attention to details? What happened?

Have you ever been regularly late at work? What was the reaction to this behavior in your team?

Can you describe a time when personal issues pulled you away from work? How did you handle it?

When selling an idea, it is sometimes useful for one to use real-life stories. Can you give an example of a time when you were able to do that? What was the outcome?

In your opinion, which is the best time to persuade others? Explain your answer

What are some of the things that you have done to help nourish your self-discipline? How has this helped you in developing a sense of duty?

How do you schedule your tasks and activities for the day in order to remain focused and motivated to accomplish them?

Describe a time when you have had an argument with your boss because you had not done something that required common sense. What was it and how did you defend yourself?

Your workspace is messy. You can take one hour to clean it, or you can take three hours to shift to a new workspace. What should you do and why?

Were there any times you came across customers with special needs? How did you assist them?

Are there any instances where you delayed responding to a customer and did you give any explanations for the delay?