Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a support specialist.
A support specialist provides customers or end-users with resolutions for their technical problems in the network, software, and hardware issues as well as helping the users in configuring systems, analyzing needs, identifying, and solving usage problems. He/she guides the clients all the way through the solutions and provides clear communications whether written or verbal to the clients.
Duties associated with the position include solving complex technical problems by following set processes and workflows; consulting with customers on matters related to software systems and network administration in support of the company's products; recording, tracking and updating customer requests from the beginning until a resolution is found; coordinates installation or installs hardware and software, trains users and updates knowledge on present hardware and software solutions.
Employee Performance Goals Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Performance Goals for Next Period | |
Performance Goals | Employee Comments |
|---|---|
| PUBLIC SPEAKING: Show willingness to learn from other speakers and the new ways of doing public speaking. To learn to deliver a summarized speech while capturing all the key intended points. | [employee comments goal] |
| INNOVATION: Respect more the ideas and opinions of others and try to accommodate them. Show enough willingness, determination, and initiative, always to find solutions to any problem. | [employee comments goal] |
| SAFETY AT WORK: Pay attention to employees who are learning new skills to make sure that they know what they are doing and that they have been properly trained Make sure that employees understand what needs to happen in case of a crisis whether by a natural disaster or violent person | [employee comments goal] |
| COLLABORATING WITH OTHERS: Make sure that each team member understands the role that they and other members play in achieving the company's goal Have an agenda ahead of scheduling meetings in order to make sure that the time spent with team members is efficient and productive | [employee comments goal] |
| DEPENDABILITY: Finish all the allocated tasks on time and submit them as per requirements Respect the company's policy and regulations by becoming reliable and dependable | [employee comments goal] |
| EMOTIONAL INTELLIGENCE: Take an honest look at one's own strengths and weaknesses, look at past performance reviews and actively work on improving the weak areas Improve self-motivation by setting aspiring goals, determining specific actions to achieve them and rewarding oneself for every milestone along the way | [employee comments goal] |
| CONSISTENCY AND RELIABILITY: Learn to make promises and keep them in order to avoid losing one's own credibility, dependability, and integrity Show willingness to lend a hand on occasion, share one's knowledge and expertise with others and work together for the good of the company | [employee comments goal] |
| PERSUADING OTHERS: Take time to listen carefully to the person one is persuading in order to find out about their expectations and interests Explain the benefits of one's own arguments and get the person one is persuading to support one's own views | [employee comments goal] |
| SELF-DISCIPLINE AND SENSE OF DUTY: Put some rewards and penalties in place in order to direct own actions, behavior, and choices Be fully committed to doing whatever it takes to accomplish own goals no matter what challenges one may find along the way | [employee comments goal] |
| ANALYTICAL SKILLS: Put extra effort in learning how to work with graphical information and graphical software Learn memory and brain training from courses, books and other reliable sources to improve and boost memory | [employee comments goal] |
Summary |
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Sections 1-2: To be completed by the supervisor Section 3: To be completed by the employee |
1. Goals completed since last performance feedback |
2. Goals for next period |
3. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |