Use this step by step explanation to craft a good employee performance feedback review for a computer specialist. Find the right words with quality phrases.
A computer specialist is tasked with the primary responsibility of installing, modifying, and maintaining computer systems and equipment. He/she installs and makes minor repairs on software, hardware, and other organization's equipment as well as assisting in configuring the company's network system and ensuring their constant security.
Besides that, he or she will also get to perform the following functions; configure hardware and software systems, troubleshoot system problems, maintaining accurate logs, run diagnostics tests on the computer systems, test network connectivity, manage the company databases, maintain office systems in top shape, conduct user research from time to time and also identify and procure the required hardware and software.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| CUSTOMER ORIENTED: Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product. | Provides timely feedback to all customers including the most difficult ones. Always meets the changing needs of clients by redefining the customer service process. | 3 |
| VERBAL COMMUNICATION: Verbal Communication is the use of tones and language to relay a message; it aids as a vehicle for expressing ideas, concepts and it, is critical to the daily running of the business. | Always tries to talk unambiguously and concisely during a conversation. Speaks with humility and genuine respect for other people and is considered with high regard. | 3 |
| PROBLEM SOLVING: Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships. | Knows how to resolve any outstanding client issues and problems amicably. Communicates views and thoughts in a very distinct and understandable manner. | 3 |
| PARTICIPATIVE MANAGEMENT: Participative Management is also known as employee involvement is the participation of all stakeholders at all levels of the organization in the investigation of problems, development of strategies and implementation of solutions. | Constantly look for potential talent gaps and goes out of the way to motivate employees towards the right direction Great communication skills with clear indications of what is expected from each team member | 2 |
| ETHICAL BEHAVIOR: Ethical Behavior is acting in policies that are consistent with what the society and individuals typically think are good morals or values. | Insists on the importance of giving fair treatment to all the employees Listens carefully to employee's concerns and takes corrective actions where warranted | 3 |
| PHYSICAL ABILITIES: Physical Abilities is the ability of one's strengths and limitations that are also known as the individual resources to perform well at the tasks given. | Successfully applies knowledge acquired in the daily tasks that are undertaken Always willing to jump in and learn something new to help make work easier | 2 |
| PERSISTENCE: Persistence is the refusal to give up or let go of a firm or obstinate continuous course of action despite difficulties or opposition that you may face. | Avoids quitting at the first sign of difficulty; treats challenges as something to make one stronger and more compassionate Continuously makes requests and refusals in order to enable colleagues to know what one wants clearly without any embellishment | 3 |
| REALISTIC GOAL SETTING: Realistic Goal Setting is the skill to hone in the specific actions that we need to perform to accomplish everything we aspire to live. | Establishes criteria for success in order to make it easier to track the goals' progress and know when one has achieved them Develops contingency plans for the obstacles that one has anticipated and how and when each plan should be implemented | 2 |
| SELF-DISCIPLINE AND SENSE OF DUTY: Self-Discipline and Sense of Duty is an active effort which helps in developing set ways for your thoughts, actions, and habits empowering your to stick to your decisions. | Sets realistic goals and develops strategies to achieve them on time and in the right way Limits time spent on unproductive activities that keep one from completing own projects or accomplishing goals | 3 |
| PRODUCT KNOWLEDGE: Product Knowledge is an essential sales skill to understand the features of your product allowing you to present the benefits compellingly and accurately to the customer. | Demonstrates awareness about the customer experience offered by the product Understands how to fix all problems associated with a product | 3 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| CUSTOMER ORIENTED: Do you keep customers informed proactively whether formally or informally to ensure they are knowledgeable about the company? What do you understand by excellent customer service? Explain a time when you offered it. | [employee comments] |
| VERBAL COMMUNICATION: Who is the greatest orator that you admire and why do you admire them? How do you aim to improve your verbal communication skills to be the best in it? | [employee comments] |
| PROBLEM SOLVING: Give an instance you solved a problem, and it was successful. How well do you brainstorm before setting out to solve a problem? | [employee comments] |
| PARTICIPATIVE MANAGEMENT: Are you available for the employees when they need you? Are you a fountain of energy and comfort to demoralized employees? | [employee comments] |
| ETHICAL BEHAVIOR: Are you reliable to lead the team without showing favoritism to some members of the team? Are you most likely to bend the truth to protect yourself? | [employee comments] |
| PHYSICAL ABILITIES: Has the company provided all the protective gear required to handle such tasks? What areas do you think you need to improve on? | [employee comments] |
| PERSISTENCE: Can you describe a time when you were given a project that had an impossible deadline? How did you manage to complete the project in time? What have you done in the past to become successful in achieving your goals? | [employee comments] |
| REALISTIC GOAL SETTING: How do you make sure that your own goals match the company goals? What have you done to help other people to set realistic goals? Give the last time you did this | [employee comments] |
| SELF-DISCIPLINE AND SENSE OF DUTY: Is there a time when you were not pleased with the outcome of your goals? If yes, how did you go about it? Describe a time when you have been able to juggle multiple important projects due to your ability to remain self-disciplined. What challenges did you face and how did you overcome them? | [employee comments] |
| PRODUCT KNOWLEDGE: Can you think of a situation where you demonstrated your ability to fix problems associated with a product? What are you doing to improve your ability to explain to a client how a new product works? | [employee comments] |
Summary |
|---|
Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |