Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a claims quality assurance auditor.
A Claims Quality Assurance Auditor is accountable for ensuring that the quality control systems put in place for claims are conforming to both internal and external standards. This position is carried out as part of the internal control team in the eh company or as independent contractors for auditing firms.
Their duties include overseeing of all claims and ensuring compliance with the organizational, state and federal policies, identifying any issues in the he data quality, sourcing or documentation that may pose a risk to the company by reviewing existing data and processes, reading, analyzing and interpreting existing documents and data for completeness and accuracy, creating recommendations for training new policies and data scrubbing and any other methods to resolve data quality concerns.
Employee Performance Goals Sample | |
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Employee's Name: | Title: |
Review Period: __/__/__ to __/__/__ | Employee SSN: |
Work Location: | Supervisor's Name: |
Instructions |
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Performance Goals for Next Period | |
Performance Goals | Employee Comments |
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VERBAL COMMUNICATION: Maintain strong and direct eye contact when talking to people. Listen well enough to be able to give constructive feedback to other people. | [employee comments goal] |
INTERPERSONAL SKILLS: To always take the time to listen to others when they talk and not to interrupt them. Learn to assess and manage potential conflicts at a personal and group level. | [employee comments goal] |
GIVING FEEDBACK: Try to link the performance of employees to the positive outcomes of the company while giving feedback Give the employee an opportunity to speak up during the meeting or ask questions about the feedback afterward | [employee comments goal] |
LEADERSHIP SKILLS: Invest in the unity of the team rather than conflict and disagreements Shun favoritism and compromise to create a united, happy team | [employee comments goal] |
CREATIVITY: Plan company days where each employee can showcase their creativity in different ways Choose varied ways to solve conflicts that do not necessarily have to be there | [employee comments goal] |
DEDICATION TO WORK: Know the direction to follow in executing the projects presented Quit complaining and get down to work, use the resources provided as best as you can | [employee comments goal] |
DEPENDABILITY: Take responsibility for every task given and do the very best Handle all the tasks accorded with a professional view not overlooking any detail | [employee comments goal] |
POTENTIAL FOR ADVANCEMENT: Ensure you set goals that help you break down the company's targets into small achievable milestones Accept positive criticism as a way to grow and mature career wise | [employee comments goal] |
QUALITY MANAGEMENT: Dedicate full concentration and become fully involved in any task one is doing in order to do it better Train employees on the importance of producing quality results and make sure that everyone is aware of the company's quality requirements | [employee comments goal] |
BUSINESS ETIQUETTE: Remain composed when disagreeing with what others are saying and learn more about the importance of diplomacy Demonstrate politeness and confidence at all times and become more approachable | [employee comments goal] |
Summary |
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Sections 1-2: To be completed by the supervisor Section 3: To be completed by the employee |
1. Goals completed since last performance feedback |
2. Goals for next period |
3. Employee comments |
Signatures | |
I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
Employee: | Date: |
Supervisor: | Date: |
Human Resources: | Date: |