Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for an operations coordinator.
An Operations Coordinator is liable for coordinating goods and services to offer customers the best services as required. This position requires one to blend skills in customer services, human resource management, and office administration.
The principal roles of this post include assisting the managers in the data to day activities and management of the business operational activities, monitoring, controlling and managing business operations to meet customer expectations and company goods, liaising between customer and management to ensure smooth operations in delivery, ensuring compliance with the company standards and procedures, building and maintaining strong customer relationship through regular meetings and communications, providing direction and guidance to internal teams to achieve performance targets.
Employee Performance Goals Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Performance Goals for Next Period | |
Performance Goals | Employee Comments |
|---|---|
| CUSTOMER ORIENTED: Proactively inform customers on time if there are pending delays. Use tact when telling customers that their expectations or demands cannot be met. | [employee comments goal] |
| DIPLOMACY: Always listen to others, nod occasionally, avoid interrupting and jot down questions to ask later Demonstrate compassion, encouragement, and support to employees who disagree with a particular agenda or strategy | [employee comments goal] |
| MANAGING AT TEAM: Develop the ability to understand other employees and connect with them in a genuine and meaningful way Foster an environment where employees can get to know each other and understand others' strengths, weaknesses and communication styles | [employee comments goal] |
| MANAGING REMOTE TEAMS: Give every remote worker access to the same information and design processes accordingly in order to eliminate common causes of remote team failure Align every team member's goals through a common purpose and recognize each member's contribution to that purpose regularly | [employee comments goal] |
| MANAGEMENT CONTROL: Be a servant leader who is always willing to help the team Recognize and reward staff for work well done and vice versa | [employee comments goal] |
| MANAGEMENT SKILLS: Understand what leadership and management means as well as their concept Develop rapport building, questioning and listening skills to ensure open communication in the workplace | [employee comments goal] |
| APPRAISAL AND EVALUATION SKILLS: Plan a schedule that cooperates with the company calendar for evaluation Engage the employees in a friendly manner to understand problems if any | [employee comments goal] |
| COOPERATION WITH COLLEAGUES: Set personal goals that cultivate a team spirit in the business Remain committed to the company's regulations without any compromise or prejudice | [employee comments goal] |
| CUSTOMER SERVICE: Provide timely and constructive solutions or advice to customers and make them feel they are fully understood Avoid using pressure to close a deal or to influence the decision of a customer | [employee comments goal] |
| MEETING MANAGEMENT: Start and end meetings on time and encourage all participants to show up for all meetings on time Plan for off-site meeting sessions that can enhance the energy of participants | [employee comments goal] |
Summary |
|---|
Sections 1-2: To be completed by the supervisor Section 3: To be completed by the employee |
1. Goals completed since last performance feedback |
2. Goals for next period |
3. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |