Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for an operations coordinator.

An Operations Coordinator is liable for coordinating goods and services to offer customers the best services as required. This position requires one to blend skills in customer services, human resource management, and office administration.

The principal roles of this post include assisting the managers in the data to day activities and management of the business operational activities, monitoring, controlling and managing business operations to meet customer expectations and company goods, liaising between customer and management to ensure smooth operations in delivery, ensuring compliance with the company standards and procedures, building and maintaining strong customer relationship through regular meetings and communications, providing direction and guidance to internal teams to achieve performance targets.

Employee Performance Goals Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:


  1. Setting Goals: List specific goals in the space provided below each competency under "Performance Goals". Assign an appropriate timeline for each goal as well as numeric or financial terms to measure the goal.
  2. Employee Comments: The employee must comment next to each goal under "Employee Comments" with "Okay" for goals which he/she feels comfortable working with, and "Needs Clarification" for goals which he/she believes need to be discussed further. An employee who is comfortable with all the goals can sign the goals at this stage.
  3. Summary: Give a summary of the total time estimated for the employee to have achieved the goals. State action plans and specific milestones to track the goals. Any additional comments agreed between the employee and the supervisor should be noted here.
  4. Human Resources Review: Human resources personnel must confirm that the goals are specific, measurable, achievable, relevant, and time-bound. He/she must then sign the goals in the "Human Resource" section provided under "Signatures".
  5. Signatures: When discussion of the goals has been completed and consensus has been reached, sign the goals and let the employee sign too. Send the final copy to the human resources for inclusion in the employee's professional records.

Performance Goals for Next Period

Performance Goals

Employee Comments


Proactively inform customers on time if there are pending delays.

Use tact when telling customers that their expectations or demands cannot be met.

[employee comments goal]

Always listen to others, nod occasionally, avoid interrupting and jot down questions to ask later

Demonstrate compassion, encouragement, and support to employees who disagree with a particular agenda or strategy

[employee comments goal]

Develop the ability to understand other employees and connect with them in a genuine and meaningful way

Foster an environment where employees can get to know each other and understand others' strengths, weaknesses and communication styles

[employee comments goal]

Give every remote worker access to the same information and design processes accordingly in order to eliminate common causes of remote team failure

Align every team member's goals through a common purpose and recognize each member's contribution to that purpose regularly

[employee comments goal]

Be a servant leader who is always willing to help the team

Recognize and reward staff for work well done and vice versa

[employee comments goal]

Understand what leadership and management means as well as their concept

Develop rapport building, questioning and listening skills to ensure open communication in the workplace

[employee comments goal]

Plan a schedule that cooperates with the company calendar for evaluation

Engage the employees in a friendly manner to understand problems if any

[employee comments goal]

Set personal goals that cultivate a team spirit in the business

Remain committed to the company's regulations without any compromise or prejudice

[employee comments goal]

Provide timely and constructive solutions or advice to customers and make them feel they are fully understood

Avoid using pressure to close a deal or to influence the decision of a customer

[employee comments goal]

Start and end meetings on time and encourage all participants to show up for all meetings on time

Plan for off-site meeting sessions that can enhance the energy of participants

[employee comments goal]


Sections 1-2: To be completed by the supervisor

Section 3: To be completed by the employee

1. Goals completed since last performance feedback

2. Goals for next period

3. Employee comments


I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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