Find out the top 10 core skills you need to master as an operations coordinator and what hard skills you need to know to succeed in this job.
An Operations Coordinator is liable for coordinating goods and services to offer customers the best services as required. This position requires one to blend skills in customer services, human resource management, and office administration.
The principal roles of this post include assisting the managers in the data to day activities and management of the business operational activities, monitoring, controlling and managing business operations to meet customer expectations and company goods, liaising between customer and management to ensure smooth operations in delivery, ensuring compliance with the company standards and procedures, building and maintaining strong customer relationship through regular meetings and communications, providing direction and guidance to internal teams to achieve performance targets.
Core Skills Required to be an Operations Coordinator
Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems.
Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity.
An operations coordinator should master the following 10 core skills to fulfill her job properly.
Customer Oriented:
Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product.
An Operations Coordinator needs to be customer oriented to boost the image of their company, stand out from the rest of the people and devise innovations of tomorrow that focus its sights on a new target ? satisfying the customer expectations.
Diplomacy:
Diplomacy is the practice of conducting negotiations and influencing decisions and behaviors of different parties through dialogue, negotiation and other mature measures that are short of violence.
An Operations Coordinator must learn the importance of this skill and practice diplomacy in conducting negotiations with both parties without favoring any party or disregarding the other about a full range of topical issues.
Managing at team:
Managing is the administration of an organization which includes activities of setting the strategy of an organization and coordinating the efforts of the employees to accomplish its objectives.
An Operations Coordinator must learn the art of creating corporate policy, organizing, planning, controlling and directing organization resources to achieve the aims of the policies formed while making decisions to oversee the enterprise.
Managing Remote Teams:
Managing Remote Teams is working under no physical supervision from your manager or supervisor while staying on task and communication to report on the daily progress.
An Operations Coordinator ought to nurture, guide and support the employees to do their job right without compromising on the quality and wasting the allocated time to grow the team and the company as well.
Management Control:
Management Control is a system that collects and uses the information to evaluate the performance of different organizational resources like the financial, physical and the organization performance as a whole.
An Operations Coordinator should use this system to document the organization's objectives, document their strategies and policies, assess the performance of the internal corporate processes and show performance improvement about the declared goals and plans.
Management Skills:
Management Skills are also known as leadership skills and involve planning, decision making, delegation, time management and time management to ensure optimum organization in focus and the technical of how and why of accomplishing tasks.
An Operations Coordinator must understand the business organization, finance, and communication as well as the market and the relevant technologies used to help manage everyone as they work together in a group.
Appraisal and Evaluation Skills:
Appraisal and Evaluation Skills are services that allow employers to assess their employees? contributions to the organization for the period they have been working with them.
An Operations Coordinator must creatively develop a robust evaluation process that includes the standard evaluation form, approved performance measures, guidelines for presenting feedback and disciplinary procedures to promote staff recognition and rewarding following a fair assessment and appraisal process.
Cooperation with colleagues:
Cooperation is the process of working with groups or teams for a common mutual benefit as opposed to working in competition or for selfish ambition.
An Operations Coordinator should learn the art of creating a mutually beneficial exchange among the employees that dwells much on cooperation for the same mutual benefit with adequate resources for all to use rather than creating a spirit of competition.
Customer Service:
Customer Service is the ability to cater for the needs of the client by providing excellent customer service without compromise.
An Operations Coordinator must understand that pleasing customers is directly connected to the success of the business, therefore, must create a superior customer experience culture in the company that every employee should follow in ensuring all the customers are treated as they should.
Meeting Management:
Meeting Management is the skill to know and understands the reason why an official meeting should be held and who should attend.
An Operations Coordinator must learn how to properly organize and conduct meetings to contribute to organizational effectiveness by determining situations that require a meeting, understanding types of meetings, planning the meeting, running the meeting to the close and managing people after the meeting.
Hard Skills Required to be an Operations Coordinator
Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined.
Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done.
An operations coordinator should have a good command of the following hard skills to succeed in her job.