Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a business operation specialist.

A Business Operation Specialist is responsible for improving the operations of a company so that it is more effective, efficient and compliant with laws and the industry regulations.

The primary responsibilities include analyzing customer needs and determining how operations can be improving service to clients and better meet their needs, evaluating all the company operations to make sure they are compliant with surety standards and other rules and regulations of the industry, analyzing how the information is recorded and how the process can be improved, managing the supply chain, supervising production, oversees the quality control, leading quality ,costs and the efficiency of the organization, generating recurring income, providing logistical support for training sessions and business conferences.

Employee Performance Goals Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:


  1. Setting Goals: List specific goals in the space provided below each competency under "Performance Goals". Assign an appropriate timeline for each goal as well as numeric or financial terms to measure the goal.
  2. Employee Comments: The employee must comment next to each goal under "Employee Comments" with "Okay" for goals which he/she feels comfortable working with, and "Needs Clarification" for goals which he/she believes need to be discussed further. An employee who is comfortable with all the goals can sign the goals at this stage.
  3. Summary: Give a summary of the total time estimated for the employee to have achieved the goals. State action plans and specific milestones to track the goals. Any additional comments agreed between the employee and the supervisor should be noted here.
  4. Human Resources Review: Human resources personnel must confirm that the goals are specific, measurable, achievable, relevant, and time-bound. He/she must then sign the goals in the "Human Resource" section provided under "Signatures".
  5. Signatures: When discussion of the goals has been completed and consensus has been reached, sign the goals and let the employee sign too. Send the final copy to the human resources for inclusion in the employee's professional records.

Performance Goals for Next Period

Performance Goals

Employee Comments


Be conscious of keeping the work related items in an organized way to allow for easy access.

Constantly maintain an organized mindset at the workplace to achieve good results.

[employee comments goal]

Constantly remind oneself of times when own judgment served them well in order to fuel confidence in the ability to trust oneself

Divide a problem into smaller manageable problems and brainstorm solutions for them separately or try to find a resemblance with a previously solved problem

[employee comments goal]

Anticipate outcomes based on the understanding of the company's decision-making bodies and power relationships

Promote a shared understanding of the company's needs and strategic direction to rally teams

[employee comments goal]

Be detail specific to avoid oversights on important projects and little missteps that can an otherwise well-completed project

Overcome the need for perfectionism and be ready to make mistakes, learn from them and move on to the next task

[employee comments goal]

Surround oneself with people who have already achieved what one wants to achieve in order to increase one's speed of learning

Figure out exactly what one wants and write it down to the very last detail

[employee comments goal]

Take a step back from own tasks if one is feeling overwhelmed in order to formulate a new strategy to handle the tasks

Embrace failed projects as learning opportunities and review own performance to spot potential alternatives one could have taken to achieve more positive results

[employee comments goal]

Seek clarification and gain as much knowledge as possible about the activity or project at hand in order to feel more comfortable and produce quality results

Train employees on the importance of producing quality results and make sure that everyone is aware of the company's quality requirements

[employee comments goal]

Pay more attention to all rules and regulations and treat everyone fairly

Coach others on the role and importance of honesty, fairness, and integrity

[employee comments goal]

Put more effort in calling back promptly, replying to all messages, and sending a thank-you note to everyone

Choose words wisely when having a conversation and avoid offensive or rude language

[employee comments goal]

Put extra effort in executing ideas and always seek advice on untested ideas

Consistently follow up with existing customers, prospects, and business alliances

[employee comments goal]


Sections 1-2: To be completed by the supervisor

Section 3: To be completed by the employee

1. Goals completed since last performance feedback

2. Goals for next period

3. Employee comments


I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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