Use this step by step explanation to craft a good employee performance feedback review for a business operation specialist. Find the right words with quality phrases.

A Business Operation Specialist is responsible for improving the operations of a company so that it is more effective, efficient and compliant with laws and the industry regulations.

The primary responsibilities include analyzing customer needs and determining how operations can be improving service to clients and better meet their needs, evaluating all the company operations to make sure they are compliant with surety standards and other rules and regulations of the industry, analyzing how the information is recorded and how the process can be improved, managing the supply chain, supervising production, oversees the quality control, leading quality ,costs and the efficiency of the organization, generating recurring income, providing logistical support for training sessions and business conferences.

Employee Performance Review Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:

Instructions

  1. Rating: Rate the employee against the core skills based on how well he/she demonstrates each skill. Give scores 1, 2, or 3 for each rating depending on the employee's performance.
  2. Comments: Use this area to give examples of employee's performance phrases. The phrases should describe how well an employee has performed on previously set goals based on the given core skill.
  3. Summary: Use this section to give a summary of the employee's strengths and areas for improvement or development. Recommend a step increase for an employee who has met the expectations and performance improvement plans for one who doesn't meet expectations.
  4. Human Resources Review: Human resources manager must examine and indicate whether he/she concurs with the evaluation and comments. If the manager agrees, then he/she must sign the evaluation form. If he/she doesn't concur, then he/she must provide reasons explaining why this is so.
  5. Signatures: Sign the evaluation form and give it to the employee to go through and answer the Self Evaluation Questions. Ask him/her to sign and date the evaluation form before giving it back to the human resources for filing.

Rating Meaning

The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies.

1

Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results.

2

The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work.

3

Supervisor's Feedback

Skill

Comments

Rating

ORGANIZED WORKPLACE: Organized Workplace is a vital characteristic that helps the business to thrive for long term due to the sense of structure and order which efficiently promotes the team spirit.

Always shows great enthusiasm when it comes to handling work issues

Good knowledge of all work related items and can access them when need be.

2

JUDGMENT SKILLS: Judgment is the ability to make a decision or form an opinion wisely especially in matters affecting action, good sense and discretion.

Compares the leadership potential and personal commitment of different project team members when choosing a project manager

Avoids snap judgment and decisions; takes the time to jot down potential solutions to situations before making a call

2

KNOWLEDGE OF COMPANY PROCESSES: Knowledge of Company Processes is the in-depth understanding of a collection of related, structured activities that serve a particular goal for a group of customers or clients who are valuable to the enterprise.

Proposes different ways to do things and understands the value of other ideas and ways of doing things

Listens to different points of view of a given issue, identifies main negotiation points and promotes mutual understanding

2

CONCRETE ORGANIZATION: Concrete Organization is the ability to organize your life and those who surround you in a way that it is easy to meet targets or identify where every needful item is placed.

Is keen on managing time; makes the best use of one's time in order to get as much accomplished as possible during a certain time frame.

Is able to process information faster, translate thoughts into articulate and clear communication, and focus on details correctly

3

PERSISTENCE: Persistence is the refusal to give up or let go of a firm or obstinate continuous course of action despite difficulties or opposition that you may face.

Examines the situations that might be leading to failure and works towards improving these situations

Learns what doesn't work and what isn't worth persisting with and tries new ways to achieve one's goals

3

ROLE AWARENESS: Role Awareness is the ability to be informed of your role in a given environment as well as understand the expectations placed on a position and to see how they are met apparently.

Arrives early enough in order to take care of some of the little things, like settling in, before starting time

Works backwards from the deadline in order to see how tweaking daily micro tasks could increase chances of meeting own goals even further

2

QUALITY MANAGEMENT: Quality Management is the management approach to the long-term success through customer satisfaction that directly involves the employees in the continual improvement of the daily tasks.

Regularly monitors the quality of the products and services as well as the process used to produce them

Presents information neatly and clearly, following relevant procedures and paying attention to detail

3

BUSINESS ETHICS: Business Ethics is the ability to learn what is right and wrong in the world of business and choosing to do what is right at all times.

Observes expectations, values, and standards regarding honesty, fairness, and integrity

Considers fairness and equality when implementing new activities and programs

2

BUSINESS ETIQUETTE: Business Etiquette is a basic framework of rules set by companies to ensure and allow you to understand the way you should conduct yourself in the professional world.

Introduces quite a good number of people in a meeting

Makes efforts to build and nurture relationship and makes efforts to meet others

2

ENTREPRENEURIAL THINKING: Entrepreneurial Thinking is a mindset that allows embraces critical questioning, innovation, service and continuous improvement with an attitude of change.

Makes effort to project a positive, memorable, and professional business image

Surveys customers and prospects with the aim of offering them personalized attention

2

Self Evaluation

Self Evaluation Question

Employee Comments

ORGANIZED WORKPLACE:

Has the company given you all the essential things you require to perform your duties/

Do you feel the workplace is organized enough to enable you to perform?

[employee comments]
JUDGMENT SKILLS:

Can you give two examples of situations where you have used logic and good judgment in solving a problem? How did you go about it?

In your opinion, what factors should one consider when comparing the pros and cons of two potential vendors for processing payroll?

[employee comments]
KNOWLEDGE OF COMPANY PROCESSES:

How do you manage a project plan, set timelines and milestones, and involve team members in order to deliver on time?

How would you respond to a new employee who shows an unwillingness to learn the company process? What would you do to help them?

[employee comments]
CONCRETE ORGANIZATION:

Have you ever adjusted your style when it was not meeting objectives or colleagues were not responding effectively? How did you go about it?

When given an important task or project to handle, how do you approach it?

[employee comments]
PERSISTENCE:

Can you describe a time when you were given a project that had an impossible deadline? How did you manage to complete the project in time?

What have you done to develop the inner energy that keeps you going when facing tough situations at work?

[employee comments]
ROLE AWARENESS:

Describe a project that required you to demonstrate role awareness. What was your role and what was the outcome?

Explain how your department has benefited from employees being more aware of their roles. How has this benefited the company at large?

[employee comments]
QUALITY MANAGEMENT:

How have you helped your team members produce quality work? How has this improved the overall productivity of the team?

Describe the most recent project you have completed. What are some of the most common quality issues you identified and what was the cause?

[employee comments]
BUSINESS ETHICS:

What are your views on fairness, equality, respect, integrity and honesty?

Have you ever participated in forums that discuss the role and importance of integrity and honesty?

[employee comments]
BUSINESS ETIQUETTE:

What efforts are you making to improve your dressing code?

Do you make introductions in meetings and do you introduce people according to their ranks?

[employee comments]
ENTREPRENEURIAL THINKING:

Were there any times where you felt that you were less optimistic than other times?

What efforts are you making to stay ahead of your competitors and learn from them?

[employee comments]

Summary

Sections 1-4: To be completed by the supervisor

Section 5: To be completed by the employee

1. Exceeds Job Related Expectations

2. Areas to improve

3. Goals completed since last performance feedback

4. Goals for next period

5. Employee comments

Signatures

I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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