Good Employee Performance Feedback: Trade Compliance Clerk

Uses team playing skills to assist other employees in meeting their customers? demands.

Have strong listening skills that help in understanding the needs of customers.

Uses strategic approachability and skill when it comes to solving issues.

Looks at issues in different angles and not in a one-sided way.

Does proper research to get accurate facts and figures before undertaking any task.

Usually tries to find errors in work and corrects them immediately.

Avoids revealing too much information about oneself, the company and other employees to people one does not know too well

Shows attention and uses the right body language when telling someone something very important or delicate

Works extra hours if that what it takes to get the job done and done right

Demonstrates a good work attendance record; is aware of the impact that missing work might have on other employees and customers

Continuously looks for and acts upon opportunities in order to improve service, quality and productivity standards of the company

Compares work performance and the expected outcomes against the set standards in order to achieve quality results

Observes expectations, values, and standards regarding honesty, fairness, and integrity

Corrects past unfair behaviors as advised and never repeats them in future

Encourages automation of manual processes to enhance efficiency and accuracy

Uses existing survey results to assess the impact of ongoing process improvement efforts

Demonstrates above average computer skills and has knowledge in basic data entry software packages

Makes effort to improve spelling, punctuation and grammar when typing data into relevant software

Understands the most basic specifications about most products and knows some related terminologies

Demonstrates willingness to understand how products address the needs of clients

Do you put in an extra effort and time in emergencies to ensure the needs of customers are met?

What do you understand by excellent customer service? Explain a time when you offered it.

Give an instance you hurriedly made a decision without thinking it through and what was the result?

Do you usually look at issues in a one-sided manner or at different angles?

How well do you take in instructions and follow them to the letter?

How do you do your research and do you use factual data and information while doing any task?

Describe a time when you have been required to use diplomacy to solve a problem at work. How did you go about it?

Is there a time when you have had to analyze a situation or person carefully in order to be effective in guiding your action? How did you go about it?

Have you ever been regularly late at work? What was the reaction to this behavior in your team?

Describe a time when you handled a situation in the wrong way. Did you admit your mistake?

Is there a time when you were not satisfied with the results you achieved for your goals? What was the problem?

Describe a project that you have started on your own recently. What motivated you to get started?

What are some of the things you have done to assist others in understanding the importance of honesty and integrity?

Have you ever participated in forums that discuss the role and importance of integrity and honesty?

How often do you encourage colleagues to undergo training on new procedures?

Have you ever failed to map existing processes and how did you correct the mistake?

What efforts are you making to learn more about privacy issues?

What efforts are you making to improve your ability to work with different data entry software packages?

What efforts are you making to understand how a product compares to rival products?

Have you ever failed to demonstrate how a product can be integrated with another? What did you do to improve?