Good Employee Performance Feedback: Client Service Associate

Focuses on the needs of customers, which makes it easy to meet their needs effectively.

Works well with customers in meeting their needs and solving their problems.

Tries as much as possible to make people feel comfortable at all times.

Knows how and when to give constructive feedback to others and easily accepts correction.

Cultivates good relationships with the people in one's company and treats them with courtesy, respect, and kindness

Researches things before hand and asks questions where appropriate in order to avoid making serious mistakes

Consistently meets personal objectives even those that look challenging to the ordinary employee

Demonstrates high initiative and energy in pursuing the set goals

Handles the most difficult customers with ease and manages to give them feedback in the most constructive manner

Provides feedback as soon as a customer makes an inquiry

Promotes off-site meetings that can enhance the energy of participants due to changes in scenery

Demonstrates willingness to learn more meeting management skills to improve future meetings

Encourages automation of manual processes to enhance efficiency and accuracy

Recommends resources to be allocated wisely to make processes work better and spends less on them

Uses existing data collections tools to gather data when conducting a research

Makes effort to examine the truth of an argument before making a conclusion

Shows willingness to improve literacy and numeracy skills when working with data

Shows willingness to work under pressure and meets most deadlines

Knows how a product can be integrated with or connected to other things

Shows willingness to understand industry trends, terminologies, and concepts surrounding a product

Do you actively solicit feedback from customers to determine their concerns and needs? Explain how.

What do you understand by excellent customer service? Explain a time when you offered it.

Are you always approachable or people tend to find it hard to approach you?

Do you always seek to make people relaxed when they are talking to you or do you use intimidation?

Can you describe two instances when you have demonstrated knowledge of job at work?

What is the most difficult and challenging thing about your job? How do you handle it?

Do you make an immediate corrective action based on the coaching or feedback you receive?

Would you like to see your career grow as the company does?

Are there any instances where customers asked irrelevant questions? How did you handle such customers?

Can you think of a time where you felt you had not responded well? How did you correct the situation?

Were there any times you failed to assign roles to participants in a meeting? How did you correct the situation?

What efforts are you making to ensure all meetings have a clear agenda?

Is there any time you failed to set objectives when initiating process improvement efforts? How did you correct the mistake?

How often do you eliminate steps that are of no value in a process?

What efforts are you making to improve your research methods?

How often do you break bigger issues into smaller manageable parts when faced with complex situations during research?

What measures are you putting in place to maintain data confidentiality?

How often do you encourage others to learn more computer skills?

Can you think of a situation where you demonstrated your ability to fix problems associated with a product?

What are you doing to improve your ability to fix problems associated with a product?