Good Employee Performance Feedback: Invoice Clerk

Assists the customers to solve their problems and has become the go-to person.

Provides great service to customers and makes sure all their needs and requests are met.

Emphasizes on the key vital points of a topic to ensure that the message is well understood by others.

Never beats around the bush but instead goes straight to the point.

Researches thoroughly on a topic before writing about it to have concrete facts and information.

Has developed a specialty of writing about a particular subject with ease and comfort.

Talks in a steady speed rate, not so fast and not so slow.

Ends telephone conversations professionally and ensures that the other person on the line is satisfied.

Communicates unambiguously and concisely that gives others an easy time to comprehend what is being passed across.

Interprets and handles conflict well enough to ensure that all parties achieve a win-win solution.

Avoids angering a difficult person as much as one can or giving them a reason to lose their temper

Speaks to a potential mediator, to help improve the situation, when one is not making headway with someone and needs to do so

Encourages others to take the initiative when new projects come along and to quickly adapt to situations

Shifts attention to a client entering the facility even though immersed in detailed task

Seeks assistance when handling customers with special needs and works well with most customers

Makes efforts to follow up with most customers to ensure they are satisfied

Focuses on identifying more important tasks first and balances both quality and quantity

Constantly updates the list of activities and makes efforts to track most project schedules

Understands the importance of maintaining data confidentiality and is willing to learn more about privacy issues

Shows willingness to work in a team and puts extra effort to work independently

Do you keep customers informed proactively whether formally or informally to ensure they are knowledgeable about the company?

How would you describe your relationship with clients? What impact has it had on your performance?

Have you ever tried to think about what you would say from another person's perspective?

Have you ever tried to copy somebody else's way of talking and how did it turn out?

How well do you do your research before you set out do any form of writing?

Do you take online courses to help yourself to improve your mastery in writing?

Have you ever made a call while drinking or eating? How can you rate the conversation?

How well do you close conversations and do you feel you leave the callers in a satisfied position?

Give an instance your personality affected your relationships with others. How did you resolve it?

How well do you receive and at the same time give constructive feedback?

Is there a time when you have had to deal with a difficult person at work? What was the problem? How did you go about it?

How do you differentiate between a person who is deliberately difficult from one who is difficult due to some stress he/she is going through?

Do you prefer an environment with a structured routine or one with new experiences?

Is there a time you had to adjust to a colleague's working style or technique in order to meet a deadline or achieve an objective?

Were there any times you came across customers with special needs? How did you assist them?

Are there any instances where you delayed responding to a customer and did you give any explanations for the delay?

Have you ever failed to add contingency time when scheduling and how did you correct the mistake?

How often do you encourage others to work steadily towards both career and personal goals?

What measures are you putting in place to maintain data confidentiality?

What efforts are you making to improve your ability to work with different data entry software packages?