Find out the top 10 core skills you need to master as an install / repair technician and what hard skills you need to know to succeed in this job.

An install / repair technician is responsible for installing telephone lines and cables in buildings, in aerial, buried, or underground environments. They also repair the lines and the cables as well as taking part in general maintenance.

Other specific duties include examining and cleaning communication service systems and also investigating the customer needs and recommend extra services and products to them. In addition, they investigate defects in underground systems to help them in repairing the problems effectively. He/she works in collaboration with other technical specialists in the head office to get advice when repair fails to achieve the desired outcomes. The position also requires the technician to be fit to operate from hydraulic aerial lifts and ladders.

Core Skills Required to be an Install / Repair Technician

Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems.

Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity.

An install / repair technician should master the following 10 core skills to fulfill her job properly.

Public Speaking:

Public Speaking though closely related to presenting differs in that it is the process of performing a speech before a live audience with the purpose of informing, persuading or entertaining.

An Install / Repair Technician must be equipped with good public speaking skills to be able to address an audience through presentations or talks to drive the point home and create a reputable record.

Problem Solving:

Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships.

An Install / Repair Technician has a fundamental role in finding ways to address all types of problems through having a good method to use when approaching a problem without being ineffective, favoring or causing painful consequences.

Safety at work:

Safety is being protected from hurt or other non-desirable outcomes that may tend to overrule a situation and cause damages of different kinds.

An Install / Repair Technician must learn to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury in the organization.

Dedication to Work:

Dedication to Work is a devotion or setting aside the scheduled time that you are required to work each day consistently without fail as well as being on time and giving 100% of your efforts to doing quality work.

An Install / Repair Technician ought to be dependable and set an example for the rest of the workforce by showing up for work on time every day consistently and producing quality work while applying company policies and business strategies.

Work Attitude:

Work Attitude is one's feelings towards and beliefs about one's job and their behavior that can tell how it feels to be there.

An Install / Repair Technician ought to encourage his workers and provide all the requirements for the workplace to ensure a positive attitude is maintained by the employees that can help them get a promotion, succeed on projects, meet goals and enjoy the job more.

Emotion Management:

Emotion Management is the ability to realize, readily accept and successfully control feelings on oneself and sometimes in others around you by being in complete authority over your thoughts and feelings that are generated whenever your values are touched.

An Install / Repair Technician must be able to manage his emotions as well as assist the staff to control their emotions to ensure that the professional reputation, the efficiency, and productivity is not compromised.

Emotional Intelligence:

Emotional Intelligence is the capability to identify your emotions, understand what they are telling me and realize how the feelings are affecting you and the people around you.

An Install / Repair Technician should be wise to handle different personalities that carry different emotions presented in the workplace while ensuring relationships are managed more efficiently by respecting your perception and the employee's as well.

Personal Accountability:

Personal Accountability is the feeling that you are entirely responsible for your actions and consequences taking ownership without blaming others.

An Install / Repair Technician should provide a list of duties and responsibilities that every employee is expected to perform and define timelines and supervisors who oversee the work to ensure each knows what she /he should do and remain accountable without passing blame.

Problem/Situation Analysis:

Problem/Situation Analysis is the ability to solve problems and assess situations to know what kind of solution is required to calm it down.

An Install / Repair Technician should learn how to identify and analyze problems and situations as well as use available resources to resolve them constructively by reaching a consensus through looking at an issue in a professional, not personal way.

Technical Skills:

Technical Skills are the abilities and knowledge mostly related to mechanical, IT, scientific and mathematical needed to perform specific tasks in the workplace.

An Install / Repair Technician ought to hire employees with particular talents and expertise that helps them perform certain duties and jobs that other skills like soft skills cannot perform to grow both the business and the employee and bring in productivity.

Hard Skills Required to be an Install / Repair Technician

Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined.

Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done.

An install / repair technician should have a good command of the following hard skills to succeed in her job.

Install / Repair Technician: Hard skills list

Avaya
Border Gateway Protocol (BGP)
Cabling
Cellular Services
Cisco Networking
Copper-wire Networks
Cloud Computing
Cross-platform Telecom Systems
Design
Fiber-optics
Innovation
Internet Networks
Interpersonal and Communication
IP Network
IT Support
Multiprotocol Label Switching (MPLS)
Network Architecture/Design
Network Engineering
Network Management/Administration
Network Support
Open Shortest Path First (OSPF)
Perl or Python
Programming
Project Management
Quality of Service (QoS)
Radio and Television Broadcasting
Satellite Communications
Telecommunications
Telephony Networks
Troubleshooting
WAN/LAN and wireless LANs
Wide-Area Network (WAN) protocol
Wireless Communication Technologies
Written Communication
VoIP

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