Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a collections manager.
A Collections Manager is responsible for overseeing business financial collection department, supervising the staff while ensuring all the money owed to the company is billed and received accurately and timely. This position often works for credit card companies or collection agencies to collect debts owed to them.
The duties of this position include supervising the collection personnel, interviewing and hiring group staff members, creating work schedules, reviewing employee interactions with customers to ensure policies and regulations are sincerely adhered to, studying customer accounts and authorizing various transactions, researching, developing and implementing collection procedures, ensuring debts are recovered, and the company does not suffer minimal losses.
Employee Performance Goals Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
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Performance Goals for Next Period | |
Performance Goals | Employee Comments |
|---|---|
| ADMINISTRATIVE SKILLS: Learn to express views in a very clear, organized, and concise manner that people can understand. To be able to accept correction and to be open to scrutiny since I am in apposition of leadership. | [employee comments goal] |
| INTERPERSONAL SKILLS: Give constructive feedback to others and to take corrections positively Not to allow my personality to be a hindrance to other people approaching me. | [employee comments goal] |
| DEVELOPING OTHERS: Create time to individually engage each employee in finding out where major problems lies Listen keenly to understand what each employee is finding challenging | [employee comments goal] |
| PERSONAL GROWTH: Work with others to build a team spirit that quickly helps one another Be accountable to the management and showcase your daily or weekly achievement | [employee comments goal] |
| RESULTS ORIENTATION: Anticipate, identify, and effectively deal with problems and risks; plan for contingencies to deal with unexpected challenges Focus on high-priority actions and try as much as possible not to get distracted by low-priority actions | [employee comments goal] |
| PROJECT MANAGEMENT: Use project management tools or techniques to plan and track project performance; learn how to use management methodologies effectively Be able to keep the project moving towards completion even when facing aggressive schedules or discouraging developments | [employee comments goal] |
| PROCESS IMPROVEMENT: Integrate parallel processing techniques to ensure that related processes can run simultaneously to improve efficiency Eliminate steps that do not add value to a process and optimize the steps that add value to a process | [employee comments goal] |
| RESEARCH: Put extra effort in communicating the purpose and outcomes of a research in a clear manner Learn to draw conclusions from scientific analyses or arguments and constantly make predictions from experimental data | [employee comments goal] |
| TRAINING OTHERS: Encourage team members to share concepts learned in training sessions Develop a positive attitude towards complex training sessions and show more willingness to learn new skills | [employee comments goal] |
| WRITING REPORTS AND PROPOSALS: Evaluate samples of published reports and proposals to enhance understanding and confidence in preparing and writing reports and proposals Encourage others to use a clear, logical structure that achieves internal cohesion and coherence | [employee comments goal] |
Summary |
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Sections 1-2: To be completed by the supervisor Section 3: To be completed by the employee |
1. Goals completed since last performance feedback |
2. Goals for next period |
3. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |