Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a field service technician.

A Field Service Technician is liable for servicing home based equipment like the security systems, appliances, computer equipment, television, stereos, heating, and ventilation units. This position also works in big factories to repair machinery, diesel engines or computer networks.

The responsibilities of this post are producing timely and detailed serviced reports, providing services and customer support during field visits or dispatches, handling all onsite installation, repair, maintenance and test tasks, diagnosing failures or industrial problems and determine proper solutions, building positive relationships with the customers, following company's filed procedures and protocols, operating vehicle in a safely manner and use field automation systems.

Employee Performance Goals Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:


  1. Setting Goals: List specific goals in the space provided below each competency under "Performance Goals". Assign an appropriate timeline for each goal as well as numeric or financial terms to measure the goal.
  2. Employee Comments: The employee must comment next to each goal under "Employee Comments" with "Okay" for goals which he/she feels comfortable working with, and "Needs Clarification" for goals which he/she believes need to be discussed further. An employee who is comfortable with all the goals can sign the goals at this stage.
  3. Summary: Give a summary of the total time estimated for the employee to have achieved the goals. State action plans and specific milestones to track the goals. Any additional comments agreed between the employee and the supervisor should be noted here.
  4. Human Resources Review: Human resources personnel must confirm that the goals are specific, measurable, achievable, relevant, and time-bound. He/she must then sign the goals in the "Human Resource" section provided under "Signatures".
  5. Signatures: When discussion of the goals has been completed and consensus has been reached, sign the goals and let the employee sign too. Send the final copy to the human resources for inclusion in the employee's professional records.

Performance Goals for Next Period

Performance Goals

Employee Comments


Learn to use fewer words to say or explain our points or views to avoid making the audience bored.

Show willingness and patience to allow others to put their points across with interrupting them.

[employee comments goal]

Research well enough to gather factual information before setting out to solve a problem.

Try to ask the right questions that will act as a guide to coming up with proper solutions.

[employee comments goal]

To learn new ways and techniques of undertaking troubleshooting operations.

Learn to give and receive constant feedback on the task being handled.

[employee comments goal]

To encourage and promote professionalism and proper work ethics on the entire staff members.

To be able to accept correction and to be open to scrutiny since I am in apposition of leadership.

[employee comments goal]

Be focused on scheduling goals and share it out equally

Shun favoritism and compromise to create a united, happy team

[employee comments goal]

Learn to take on additional responsibilities even those that are not in one's job description

Show willingness to help colleagues who want to improve their professional and personal skills

[employee comments goal]

Be specific and realistic about what one wants to achieve in order to remain committed to achieving it

Find a group of like-minded people in order to get new ideas on how to go about meeting own goals

[employee comments goal]

Show willingness to learn new procedures and encourage others to undergo training on new procedures

Show willingness to automate manual processes to enhance efficiency and accuracy

[employee comments goal]

Apply the best practices and standards when scheduling projects and other activities

Spend more time engaging in activities and thoughts that yield most results

[employee comments goal]

Always train others in an area of expertise and always share knowledge with colleagues

Welcome chances to learn new skills and seek for more opportunities that enhance knowledge in existing skills

[employee comments goal]


Sections 1-2: To be completed by the supervisor

Section 3: To be completed by the employee

1. Goals completed since last performance feedback

2. Goals for next period

3. Employee comments


I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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