Use this step by step explanation to craft a good employee performance feedback review for a field technician. Find the right words with quality phrases.
A field technician carries out installations off-site for the information and technology firm, where he/she is hired. Besides, they repair and maintain systems and consumer devices to ensure they work as desired.
Other responsibilities include traveling to various designed locations to evaluate the field for new installations. He/she measures and calculates various parameters to determine the best way to install different equipment. In addition, they communicate and visit customers' residents and commercial buildings to assess and repair damage, in particular, those who have a warranty. Aside from the duties mentioned above, it is important for the technician to be prepared to work in different weather conditions.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| PUBLIC SPEAKING: Public Speaking though closely related to presenting differs in that it is the process of performing a speech before a live audience with the purpose of informing, persuading or entertaining. | Tries to improve on a daily basis on how to perfect the art of public speaking. Always plans appropriately before delivering ant type of talk or speech. | 2 |
| SAFETY AT WORK: Safety is being protected from hurt or other non-desirable outcomes that may tend to overrule a situation and cause damages of different kinds. | Asks other employees for suggestions and ideas about improving safety in the workplace Goes beyond the regulations; addresses all safety hazards, whether they are covered by laws or not | 2 |
| STRATEGIC PLANNING: Strategic Planning is organizational management activity that is used to set priorities, focus energy and resources, strengthen operations while guaranteeing that employees and other stakeholders are working towards common goals. | Defines or redefines the company's mission in order to enable the key people to share the same view of the company's philosophy, goals, and future direction Holds communication sessions with different stakeholders in order to present the plan and involve them in its implementation, operation, or review | 2 |
| PERSONAL GROWTH: Personal Growth is the improvement of one's awareness, identity, developing talents and potential to facilitate the growth of oneself and the position they handle at the workplace. | Has gained professional recognition fast due to the growth posted Can handle workplace stress and pressure with calm and sobriety | 2 |
| EMOTION MANAGEMENT: Emotion Management is the ability to realize, readily accept and successfully control feelings on oneself and sometimes in others around you by being in complete authority over your thoughts and feelings that are generated whenever your values are touched. | Always apologizes for any emotional outburst immediately to the person or people involved Considers taking a walk around the office or stepping out for fresh air in order to step away from an emotionally charged situation | 2 |
| CONSISTENCY AND RELIABILITY: Consistency and Reliability are the ability to be trusted to do what you do best all the time with or without supervision and without failure to produce results. | Shows respect to colleagues and customers; is polite and friendly and is able to get on with the rest of the team Checks one's work to make sure that all the essential details have been considered before handing in | 2 |
| PERSONAL ACCOUNTABILITY: Personal Accountability is the feeling that you are entirely responsible for your actions and consequences taking ownership without blaming others. | Holds oneself and others accountable for making principled decisions and addresses unethical and unsatisfactory behavior head on Presents oneself as a polished employee who exemplifies credibility and success and inspires other employees to be more professional | 2 |
| PROBLEM/SITUATION ANALYSIS: Problem/Situation Analysis is the ability to solve problems and assess situations to know what kind of solution is required to calm it down. | Uses more positive or neutral words to describe the situation and avoids words that may make one feel frustrated about the situation Sets a deadline for when a situation should be solved and a schedule for reporting in order to stay on track and know when one is falling apart | 2 |
| ENTREPRENEURIAL THINKING: Entrepreneurial Thinking is a mindset that allows embraces critical questioning, innovation, service and continuous improvement with an attitude of change. | Makes efforts to plan most aspects of a business venture Seeks assistance from experts when faced with a challenge when executing an idea | 2 |
| TECHNICAL SKILLS: Technical Skills are the abilities and knowledge mostly related to mechanical, IT, scientific and mathematical needed to perform specific tasks in the workplace. | Shows willingness to learn how to work with new systems Understands how to follow technical specifications when designing new systems | 2 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| PUBLIC SPEAKING: What will you consider your worst performed speech and how did the audience rate it? Do you normally talk about all your intended points and how do you manage your time on stage. | [employee comments] |
| SAFETY AT WORK: How often do you organize safety training programs for your employees? How has this helped the employees and the company at large? Can you give an example of a time when you had to stop an important process due to the danger of imminent accidents? | [employee comments] |
| STRATEGIC PLANNING: If you were assigned a new project, what are the steps you would take to get the project moving and on track? Describe a time when you have cooperated in the planning of a project. What was your role? | [employee comments] |
| PERSONAL GROWTH: Do you consider the requirements carefully before handling any task? Would you like to see your career grow as the company does? | [employee comments] |
| EMOTION MANAGEMENT: What strategies have you taken in the past to prevent a situation from becoming too stressful for you to handle? How do you ensure you have a comfortable and relaxing work space that feels more at home? | [employee comments] |
| CONSISTENCY AND RELIABILITY: Describe a time when you took responsibility for an error and were held personally accountable. What happened? Describe a time when you handled a situation in the wrong way. Did you admit your mistake? | [employee comments] |
| PERSONAL ACCOUNTABILITY: Can you describe a day when your supervisor was absent, and you had to make tough decisions? What are some of the decisions you made? Can you think of a time when you have motivated yourself to finish unpleasant tasks? What steps did you take? | [employee comments] |
| PROBLEM/SITUATION ANALYSIS: Your manager wants to buy a program that will improve the customer service and asks you for a recommendation. How would you reply? Describe the most difficult situation/problem you have ever solved. What steps did you take to diagnose it and what was the outcome? | [employee comments] |
| ENTREPRENEURIAL THINKING: Can you think of a situation where you became sidetracked from your venture? How did you correct the situation? What are some of the things you are doing to improve your business and marketing skills? | [employee comments] |
| TECHNICAL SKILLS: What are you doing to improve your ability to troubleshoot and maintain basic devices and machines? Have you ever failed to follow technical instructions when using a new system? What did you do to improve? | [employee comments] |
Summary |
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Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |