Use this step by step explanation to craft a good employee performance feedback review for a production support supervisor. Find the right words with quality phrases.

A Production Support Supervisor is responsible for coordinating and overseeing technical solutions for a variety of different types of companies and organizations.

The essential functions are discussing all production support aspects, providing technical assistance and troubleshooting issues, arranging, assigning, coordinating and monitoring shifts to have apt coverage, providing regular status reports to the management on application status and other metrics, providing additional support to existing production support procedures, developing relations with the business community and the outsourced service providers, defining and managing scope, budget, schedule and the risk throughout the projects, allocating resources to resolve problems, reporting promptly to the management and business partners regarding the critical stages until resolution.

Employee Performance Review Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:

Instructions

  1. Rating: Rate the employee against the core skills based on how well he/she demonstrates each skill. Give scores 1, 2, or 3 for each rating depending on the employee's performance.
  2. Comments: Use this area to give examples of employee's performance phrases. The phrases should describe how well an employee has performed on previously set goals based on the given core skill.
  3. Summary: Use this section to give a summary of the employee's strengths and areas for improvement or development. Recommend a step increase for an employee who has met the expectations and performance improvement plans for one who doesn't meet expectations.
  4. Human Resources Review: Human resources manager must examine and indicate whether he/she concurs with the evaluation and comments. If the manager agrees, then he/she must sign the evaluation form. If he/she doesn't concur, then he/she must provide reasons explaining why this is so.
  5. Signatures: Sign the evaluation form and give it to the employee to go through and answer the Self Evaluation Questions. Ask him/her to sign and date the evaluation form before giving it back to the human resources for filing.

Rating Meaning

The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies.

1

Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results.

2

The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work.

3

Supervisor's Feedback

Skill

Comments

Rating

ORGANIZED WORKPLACE: Organized Workplace is a vital characteristic that helps the business to thrive for long term due to the sense of structure and order which efficiently promotes the team spirit.

Demonstrates a good knowledge of the company's rules and regulations

Documents all processes and items and is accountable to everything given out to him or her.

2

URGENCY: Urgency is the speed that drives businesses fast in order to keep them from disconnecting from what they are aiming to achieve but pursue it with a sense of urgency.

Willing to learn new methods of handling assigned duties with great pace and urgency.

Shows and maintains a calm, alert, and sober attitude when working under high pressure.

2

KNOWLEDGE OF JOB: Knowledge of Job is essential to every employee who needs to have a clear understanding of how their jobs fit into the overall organization to eliminate carelessness and laxity.

Takes a study course and attends training whenever one has an opportunity in order to improve own professional and personal skills

Researches things before hand and asks questions where appropriate in order to avoid making serious mistakes

2

SUPERVISORY SKILLS: Supervisory Skills is the ability to lead and manage people effectively in a difficult and challenging atmosphere in the day to day life.

Effectively motivates the subordinates to exert more necessary effort to attain the set goals

Prevents over-staffing in one department by dividing equal number of employees in each sector

3

FLEXIBILITY: Flexibility is an important skill that allows employers and employees to make an arrangement about working on maintaining a work/life balance to help organizations improve the productivity and efficiency of their balance.

Embraces change with renewed energy to work hard and deliver as per requirements

Always knows how to apply new and more efficient approaches to making a better team

2

INITIATIVE: An initiative is the ability to assess and initiate things independently often done without any managerial influence offered.

Holds high ethical standards that are apparent through all the work delivered

Always ready to take on more tasks even before finishing the first

2

ORIENTATION TO WORK: Orientation to Work is the introduction that is given to a new worker whereby he is introduced to coworkers and given relevant information like schedules, performance standards, benefits and facilities, names of the supervisors, etc.

Readily identifies the desired results quickly without the management's input

Addresses all the problems that rise in a proactive manner

3

PERSONAL ACCOUNTABILITY: Personal Accountability is the feeling that you are entirely responsible for your actions and consequences taking ownership without blaming others.

Takes ownership of personal or team performance and helps team members to achieve their goals or improve their performance

Generates enthusiasm among the team members for accomplishing common goals that elevates the team and ensures the company success

2

DEADLINES - ON TIME: Deadlines - On time is the ability to prioritize the important tasks and setting up a plan on how to work on them first to deliver within the set period.

Takes responsibility for own mistakes; looks at the situation in a positive way and shows the willingness to improve

Negotiates due dates with the people concerned in order to have more control and reduce stress when working on a project

2

QUALITY MANAGEMENT: Quality Management is the management approach to the long-term success through customer satisfaction that directly involves the employees in the continual improvement of the daily tasks.

Develops procedures and systems to manage information and data effectively and shares these with other employees

Monitors the progress of assignments against the agreed standards of work and/or milestones

2

Self Evaluation

Self Evaluation Question

Employee Comments

ORGANIZED WORKPLACE:

Do you feel you value your job? Explain your answer.

What areas do you feel you need improvements when it comes to being organized at work?

[employee comments]
URGENCY:

Is there a time you had been called to help in other urgent tasks?

Is there a time you had to delegate tasks to your colleagues when it required urgency?

[employee comments]
KNOWLEDGE OF JOB:

Is there a time when you faced a problem because you had not understood a certain concept in a project? What happened?

Can you give two or three examples of times when you have worked with groups of people to accomplish tasks? What was your role?

[employee comments]
SUPERVISORY SKILLS:

Have you discovered your strengths and identified areas that need improvement?

Are you able to develop supervision skills in others through your own experience?

[employee comments]
FLEXIBILITY:

Are you a fast learner willing to research and learn new tricks quickly?

What areas are you supposed to work on to become better?

[employee comments]
INITIATIVE:

Are you creative enough to come up with decisions for hard tasks?

How well do you handle work pressure, deadlines, and coworkers?

[employee comments]
ORIENTATION TO WORK:

How well do you manage your time assigned for the tasks?

Do you learn valuable lessons from your past mistakes and correct them?

[employee comments]
PERSONAL ACCOUNTABILITY:

What steps have you taken to improve your effectiveness in the company, workgroup and your career?

Describe a time when you had to admit to your supervisor that you had made a mistake. What happened?

[employee comments]
DEADLINES - ON TIME:

Is there a time when you have failed to meet an important deadline? What was the problem and how did you go about it?

Is there a time when you faced a problem when handling a task? How did this affect your mini-deadlines and the actual deadline?

[employee comments]
QUALITY MANAGEMENT:

How have you helped your team members produce quality work? How has this improved the overall productivity of the team?

What systems have you used to manage information and improve quality effectively? Would you recommend these systems to other companies?

[employee comments]

Summary

Sections 1-4: To be completed by the supervisor

Section 5: To be completed by the employee

1. Exceeds Job Related Expectations

2. Areas to improve

3. Goals completed since last performance feedback

4. Goals for next period

5. Employee comments

Signatures

I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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