Use this step by step explanation to craft a good employee performance feedback review for a production support supervisor. Find the right words with quality phrases.
A Production Support Supervisor is responsible for coordinating and overseeing technical solutions for a variety of different types of companies and organizations.
The essential functions are discussing all production support aspects, providing technical assistance and troubleshooting issues, arranging, assigning, coordinating and monitoring shifts to have apt coverage, providing regular status reports to the management on application status and other metrics, providing additional support to existing production support procedures, developing relations with the business community and the outsourced service providers, defining and managing scope, budget, schedule and the risk throughout the projects, allocating resources to resolve problems, reporting promptly to the management and business partners regarding the critical stages until resolution.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| ORGANIZED WORKPLACE: Organized Workplace is a vital characteristic that helps the business to thrive for long term due to the sense of structure and order which efficiently promotes the team spirit. | Machines are all kept clean by wiping them now and then. Identifies and maintains a defined location for keeping necessary items. | 3 |
| URGENCY: Urgency is the speed that drives businesses fast in order to keep them from disconnecting from what they are aiming to achieve but pursue it with a sense of urgency. | Manages time well enough and ensures that all tasks are delivered before the deadline. Delegates work if necessary to other employees to ensure that it is completed on time. | 3 |
| KNOWLEDGE OF JOB: Knowledge of Job is essential to every employee who needs to have a clear understanding of how their jobs fit into the overall organization to eliminate carelessness and laxity. | Helps out colleagues with good suggestions about situations and listens to them when they need someone to talk to Regularly asks for feedback in order to know what others expect, any weak areas and what one needs to work on first | 3 |
| SUPERVISORY SKILLS: Supervisory Skills is the ability to lead and manage people effectively in a difficult and challenging atmosphere in the day to day life. | Challenges the abilities of the subordinates by bringing out the best in them Encourages individual participation and shows concern for the employee as a person | 2 |
| FLEXIBILITY: Flexibility is an important skill that allows employers and employees to make an arrangement about working on maintaining a work/life balance to help organizations improve the productivity and efficiency of their balance. | Quickly adapts to new surroundings and changes though many find it hard to adjust Acknowledges and recognizes any proposal from the management for change | 3 |
| INITIATIVE: An initiative is the ability to assess and initiate things independently often done without any managerial influence offered. | Very compassionate and listens to the client's concerns making them know they are heard Always ready to take on more tasks even before finishing the first | 2 |
| ORIENTATION TO WORK: Orientation to Work is the introduction that is given to a new worker whereby he is introduced to coworkers and given relevant information like schedules, performance standards, benefits and facilities, names of the supervisors, etc. | Stops personal or group emotions from clouding or taking over business judgment Avoids personal confrontations in the workplace while looking for workable solutions | 2 |
| PERSONAL ACCOUNTABILITY: Personal Accountability is the feeling that you are entirely responsible for your actions and consequences taking ownership without blaming others. | Holds oneself and others accountable for making principled decisions and addresses unethical and unsatisfactory behavior head on Lives the company's values and consistently maintains one's ethical principles even in the most challenging situations | 2 |
| DEADLINES - ON TIME: Deadlines - On time is the ability to prioritize the important tasks and setting up a plan on how to work on them first to deliver within the set period. | Determines the most critical tasks and completes them before moving forward to the less critical ones Gets a complete clarification on the most important parts of the project before one agrees to a deadline | 3 |
| QUALITY MANAGEMENT: Quality Management is the management approach to the long-term success through customer satisfaction that directly involves the employees in the continual improvement of the daily tasks. | Regularly monitors the quality of the products and services as well as the process used to produce them Seeks clarification by asking questions in order to make sure that one produces work that meets the specified needs | 3 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| ORGANIZED WORKPLACE: Do you feel you value your job? Explain your answer. Do you feel the rules, procedures, and protocols of the company are relevant to having an organized workplace? | [employee comments] |
| URGENCY: Have you at any time taken extra work when called upon by others? Is there a time you had to delegate tasks to your colleagues when it required urgency? | [employee comments] |
| KNOWLEDGE OF JOB: How have you improved your knowledge of the job? In what ways have you helped other employees improve their knowledge of the job? What is the most difficult and challenging thing about your job? How do you handle it? | [employee comments] |
| SUPERVISORY SKILLS: Do you understand your core roles and responsibilities as a supervisor? Do you favor some of the workers in your supervisory duties? | [employee comments] |
| FLEXIBILITY: Do you execute tasks promptly or are you always late? What areas are you supposed to work on to become better? | [employee comments] |
| INITIATIVE: Have you sighted any improvement from the last evaluation season? Do you have the ability to plan your personal goals and accomplish them? | [employee comments] |
| ORIENTATION TO WORK: Do you follow the company's policies in executing the tasks given? How do you deal with office confrontation and do you feel justice has been served right? | [employee comments] |
| PERSONAL ACCOUNTABILITY: Can you describe a time when you were asked to handle a tough problem which challenged your personal accountability? What was the outcome? Can you think of a time when you have motivated yourself to finish unpleasant tasks? What steps did you take? | [employee comments] |
| DEADLINES - ON TIME: You are currently working on a project that is due in a few hours. Your boss assigns you another project that is due at exactly the same time as the current one. What do you do to make sure that you meet both deadlines? What are some of the things that you include in your to-do lists to make them effective? How has this helped you meet your deadlines? | [employee comments] |
| QUALITY MANAGEMENT: Describe a time when you have suspended a supplier's contract with your company because he/she was supplying low-quality products. How did you go about it? What systems have you used to manage information and improve quality effectively? Would you recommend these systems to other companies? | [employee comments] |
Summary |
|---|
Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |