Use this step by step explanation to craft a good employee performance feedback review for an operations coordinator. Find the right words with quality phrases.

An Operations Coordinator is liable for coordinating goods and services to offer customers the best services as required. This position requires one to blend skills in customer services, human resource management, and office administration.

The principal roles of this post include assisting the managers in the data to day activities and management of the business operational activities, monitoring, controlling and managing business operations to meet customer expectations and company goods, liaising between customer and management to ensure smooth operations in delivery, ensuring compliance with the company standards and procedures, building and maintaining strong customer relationship through regular meetings and communications, providing direction and guidance to internal teams to achieve performance targets.

Employee Performance Review Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:

Instructions

  1. Rating: Rate the employee against the core skills based on how well he/she demonstrates each skill. Give scores 1, 2, or 3 for each rating depending on the employee's performance.
  2. Comments: Use this area to give examples of employee's performance phrases. The phrases should describe how well an employee has performed on previously set goals based on the given core skill.
  3. Summary: Use this section to give a summary of the employee's strengths and areas for improvement or development. Recommend a step increase for an employee who has met the expectations and performance improvement plans for one who doesn't meet expectations.
  4. Human Resources Review: Human resources manager must examine and indicate whether he/she concurs with the evaluation and comments. If the manager agrees, then he/she must sign the evaluation form. If he/she doesn't concur, then he/she must provide reasons explaining why this is so.
  5. Signatures: Sign the evaluation form and give it to the employee to go through and answer the Self Evaluation Questions. Ask him/her to sign and date the evaluation form before giving it back to the human resources for filing.

Rating Meaning

The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies.

1

Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results.

2

The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work.

3

Supervisor's Feedback

Skill

Comments

Rating

CUSTOMER ORIENTED: Customer Oriented is a skill that focuses primarily on the client as the King offering quality services that meet the customer's expectations with an aim to inspire people rather than just try to sell their product.

Uses team playing skills to assist other employees in meeting their customers? demands.

Knows how to deal with challenging customers politely without being aggressive or harsh.

2

DIPLOMACY: Diplomacy is the practice of conducting negotiations and influencing decisions and behaviors of different parties through dialogue, negotiation and other mature measures that are short of violence.

Takes the time to understand issues, words, people, or situations that can cause one to communicate without diplomacy

Presents own ideas without coming off as someone who doesn't value what other employees have to say or someone rude

2

MANAGING AT TEAM: Managing is the administration of an organization which includes activities of setting the strategy of an organization and coordinating the efforts of the employees to accomplish its objectives.

Makes sure that employees are recruited, selected, appraised and rewarded appropriately and takes action to address performance problems

Identifies both the internal and external politics that impact the company processes and acts accordingly

2

MANAGING REMOTE TEAMS: Managing Remote Teams is working under no physical supervision from your manager or supervisor while staying on task and communication to report on the daily progress.

Remains concise but clear when giving instructions in order to leave less room for assumptions, misinterpretations, or other disastrous missteps

Puts a standard in place for how to reach each other out and how to be ready for an emergency call

2

MANAGEMENT CONTROL: Management Control is a system that collects and uses the information to evaluate the performance of different organizational resources like the financial, physical and the organization performance as a whole.

Holds each employee accountable for their own results ensuring each remain responsible

Appropriately distribute resources depending on the priority of assignments given

2

MANAGEMENT SKILLS: Management Skills are also known as leadership skills and involve planning, decision making, delegation, time management and time management to ensure optimum organization in focus and the technical of how and why of accomplishing tasks.

Acknowledges the accomplishment of each employee while recognizing their contributions

Envisions the action plans and brings all the staff on board

2

APPRAISAL AND EVALUATION SKILLS: Appraisal and Evaluation Skills are services that allow employers to assess their employees? contributions to the organization for the period they have been working with them.

Highly disciplined and punctual in all aspects displaying character that others should follow

Always strives to succeed with maximum effectiveness in every area

3

COOPERATION WITH COLLEAGUES: Cooperation is the process of working with groups or teams for a common mutual benefit as opposed to working in competition or for selfish ambition.

Holds respect for coworkers thus creating a peaceful atmosphere in the workplace

Leads others to embrace challenging projects that no one wants to work on

2

CUSTOMER SERVICE: Customer Service is the ability to cater for the needs of the client by providing excellent customer service without compromise.

Seeks assistance from colleagues when faced with a challenging question and avoids giving wrong answers

Explains reasons for delays if it takes more time to find a solution

2

MEETING MANAGEMENT: Meeting Management is the skill to know and understands the reason why an official meeting should be held and who should attend.

Promotes off-site meetings that can enhance the energy of participants due to changes in scenery

Encourages different roles to be assigned to different participants to improve the productivity of a meeting

2

Self Evaluation

Self Evaluation Question

Employee Comments

CUSTOMER ORIENTED:

Do you actively solicit feedback from customers to determine their concerns and needs? Explain how.

Is there a time you understood a customer's circumstances quickly? What did you do?

[employee comments]
DIPLOMACY:

Is there a time when you have used diplomacy skills to gain information needed to solve a problem? How did you go about it?

Is there a time when you have had to analyze a situation or person carefully in order to be effective in guiding your action? How did you go about it?

[employee comments]
MANAGING AT TEAM:

How do you think your reporting staff would comment on your strengths, weaknesses, and managing style?

Can you describe a time when you have taken a management role when you did not have the title of a manager? What happened?

[employee comments]
MANAGING REMOTE TEAMS:

What systems or applications do you use to monitor your team's work and to enable effective communication between remote employees?

How do you make sure that your remote workers use technology for work purposes only other than for personal gain?

[employee comments]
MANAGEMENT CONTROL:

Do you network with other leaders to build key alliances that could be vital to the growth of the business?

Are you able to learn from other people's influence, decisions and adjust your management style to the learned tricks?

[employee comments]
MANAGEMENT SKILLS:

How do you organize a department or the team to ensure they perform well?

Have you been able to create agreement and a shared purpose in your team without a difference in opinion?

[employee comments]
APPRAISAL AND EVALUATION SKILLS:

Do you encourage and motivate or do you discourage others?

Do you concentrate so much on the negative and forget the positives?

[employee comments]
COOPERATION WITH COLLEAGUES:

Are you available when your team needs you to finish tasks?

Do you take delegations from your team leader with the same seriousness as you take one from the manager?

[employee comments]
CUSTOMER SERVICE:

How do you respond to customers who make unrealistic demands?

Can you think of a time where you felt you had not responded well? How did you correct the situation?

[employee comments]
MEETING MANAGEMENT:

What efforts are you making to gain more knowledge about effective meeting management skills?

Which approaches are you employing to hold more creative meetings and do you leave room for creativity?

[employee comments]

Summary

Sections 1-4: To be completed by the supervisor

Section 5: To be completed by the employee

1. Exceeds Job Related Expectations

2. Areas to improve

3. Goals completed since last performance feedback

4. Goals for next period

5. Employee comments

Signatures

I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date: