Find out the top 10 core skills you need to master as a rental counter clerk and what hard skills you need to know to succeed in this job.

A rental counter clerk prepares merchandise for rental and computes the associated charges. He/she is the link between the rental company and the customer and his/her main duty is to align rental orders with the right customers.

Apart from preparing rentals and computing the payments, he/she carries out other duties including preparing the merchandise for presentation to the customers. They also take customers calls and provide information on orders, are responsible for providing customers with the information about the quality of the merchandise and terms of rental. In addition, he/she prepares rental forms for the customers and finally, he /she keeps records of all the rental orders.

Core Skills Required to be a Rental Counter Clerk

Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems.

Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity.

A rental counter clerk should master the following 10 core skills to fulfill her job properly.

Teamwork Skills:

Teamwork is the process of collaboratively working with a group of people with an aim to achieve a set goal within a business ensuring that the staff and management cooperate using their skills and provide constructive feedback.

A Rental Counter Clerk needs to exercise effectiveness and understanding in creating teamwork using the right techniques in an environment of trust and cooperation with the aim of increasing productivity, higher morale, and a fulfilled workforce.

Safety at work:

Safety is being protected from hurt or other non-desirable outcomes that may tend to overrule a situation and cause damages of different kinds.

A Rental Counter Clerk must learn to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury in the organization.


Delegation is assigning responsibility or authority to another person a junior or subordinate to carry out specific activities while remaining accountable for the outcome.

A Rental Counter Clerk must be equipped with skills on how to make the delegation work correctly to save the organization time and money and to allow the subordinate make wise decisions, skills, and motivation to become better and grow the company.

Planning and Scheduling:

Planning and Scheduling are the act of establishing a plan for a set of tasks that needs to be completed and including when they should be done.

A Rental Counter Clerk needs creativity in balancing both planning and scheduling by clearing defining what and how activities will be carried out by when and who in particular to ensure there are a clear flow and accountability to every staff.


Enthusiasm is an intense enjoyment or a lively interest in a certain thing with a zest and a strong belief that can be felt by those around you.

A Rental Counter Clerk ought to be enthusiastic as well as create a friendly atmosphere that makes the staff comfortable with the surroundings, with the other employees to create a less passive working place.

Self Confidence:

Self Confidence is the ability to know who you are and what you are capable of doing which shows in your behavior, your body language, how you speak, etc.

A Rental Counter Clerk must be confident enough to inspire confidence in others while encouraging them to handle daily tasks and their personal lives with self-confidence that will, in turn, produce a well-rounded individual.

Personal Drive:

Personal Drive is a combination of desire and energy in its simplest form directed at achieving a goal in whatever you have set your heart to accomplish.

A Rental Counter Clerk needs to creatively design ways that drive the staff to carry out their work without wasting time by helping them understand and develop their self-motivation skills that assist them to take control of many different viewpoints of their life.

Using Common Sense:

Using Common Sense is the ability to see what is missing in a situation or a project and supplying it without necessarily being assigned or asked to do it.

A Rental Counter Clerk needs to creatively train his employees always to see the missing element that is typically crucial in any workplace or project and take the opportunity to do business out of it.

Long Range Planning:

Long Range Planning is setting long-term goals and objectives for your business or project to ensure its growth and sustainability is reached by all the employees.

A Rental Counter Clerk needs creativity in defining long-term goals that ought to be proactive, putting together a full employee focused management strategy that analyzes the major initiatives and translates them into functional goals that employees handle.

Organizational Skills:

Organizational Skills is the ability to make use of time, energy and resources available in the most efficient manner to achieve their goal.

A Rental Counter Clerk should organize the work for the employees to ensure overall organization, planning, time management, scheduling, coordinating resources and meeting deadlines is handled most efficiently by each employee for both personal and professional growth.

Hard Skills Required to be a Rental Counter Clerk

Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined.

Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done.

A rental counter clerk should have a good command of the following hard skills to succeed in her job.

Rental Counter Clerk: Hard skills list

Advertising Displays
Backstock Management
Balance Cash and Receipts
Business Awareness
Cash Accountability
Cash Handling
Cash Management
Cash Registers
Check Approval
Check Processing
Close Outs
Competitive Analysis
Credit Approval
Credit Cards
Credit Management
Customer Complaints
Customer First Mindset
Customer Focus
Customer Relations
Customer Service
Customer Satisfaction
Demonstrate Products
Electronic Scanners
Frequent Shopper Programs
Information Technology (IT)
Inventory Control Procedures
Inventory Management
Loss Prevention
Merchandise Control
Merchandise Presentation
Merchandising Techniques
Money Handling
Order Taking
Pos (point of service) Computers
Point of Sale Systems (POS)
Positive Attitude
Price Markdowns
Price Merchandise
Process credit or debit card transactions
Product Knowledge
Product Sourcing
Sales Contracts
Sales Goals
Sales Techniques
Sell products
Set up and maintain merchandise displays
Stock Checking
Stock, Organize and Clean Shelves
Visual Merchandising
Window Displays
Retail Sales
Weigh and Package Products

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