Use this step by step explanation to craft a good employee performance feedback review for a body shop estimator. Find the right words with quality phrases.
The Body Shop Estimator is liable for issuing estimates for the cost of repairing damaged automobile and truck bodies by the policies and principles of the law.
The primary responsibilities for this position include calculating the costs of repairing damages for by visual inspection and familiarity with standard parts, examining the interiors for evidence of the damage for upholstery repair, inspecting damaged vehicles for dents, broken glass, scratches etc., determining the feasibility or repair or replacement of parts like fenders, bumpers, doors, estimating the cost of mechanical and electrical repairs to be performed on the body, estimating the cost of repainting, converting vehicles to particular purposes, customizing damaged vehicles depending on the specialty of the body.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| VERBAL COMMUNICATION: Verbal Communication is the use of tones and language to relay a message; it aids as a vehicle for expressing ideas, concepts and it, is critical to the daily running of the business. | Refrains from speaking too often or having the urge to interrupt others while they speak. Never beats around the bush but instead goes straight to the point. | 2 |
| PHONE SKILLS: Phone Skills are useful to present a professional company image through the telephone to the customers while making them feel well informed and appreciated without necessarily seeing their faces. | Jots down key points whenever there is need to write them down for reference purposes. Ensures to do callbacks to give responses and feedback if promised to do so earlier. | 2 |
| INTERPERSONAL SKILLS: Interpersonal Skills are a set of abilities that enable a person to positively interact and work with others effectively while avoiding office disputes and personal issues with each other. | Demonstrates a good air of confidence and poise when articulating issues or expressing own feelings. Adept at taking instructions and ensuring to follow them to the book. | 2 |
| JUDGMENT SKILLS: Judgment is the ability to make a decision or form an opinion wisely especially in matters affecting action, good sense and discretion. | Consults other employees, if necessary or useful, for bigger and complex decisions or where there are several options Tries to be as objective and measured as one can be, and seeks input from other employees where appropriate or necessary | 2 |
| LEADERSHIP SKILLS: Leadership Skills are soft skills that assist leaders in positively interacting with employees or team members to make the workplace a great place. | Manages the department that is popularly known for its high level of teamwork Implements a broad range of varied activities that increase the team's ability to handle challenging projects | 3 |
| ETHICAL BEHAVIOR: Ethical Behavior is acting in policies that are consistent with what the society and individuals typically think are good morals or values. | Trains others on how to work professionally and uphold high standards of co-existing Has the heart to serve every person regardless of their position in the workplace | 2 |
| COMPETITIVENESS: Competitiveness is the skill of being able to compete as a team or a company with other enterprises in the same line of entrepreneurship and emerging as the winner. | Embraces the power of professional associations as a way of gaining wisdom, knowledge, and experience Gets along with everyone and avoids picking fights or offending co-workers | 3 |
| PROJECT AND GOAL FOCUS: Project and Goal Focus is setting your mind and heart on things that matter and add value to your life against those things that add no value at all or of little value. | Puts other people's work off until one has completed own tasks in order to avoid getting distracted Interacts with people with similar goals in order to get new ideas on how to effectively achieve own goals | 2 |
| MANAGING DETAILS: Managing Details is the skill of paying close attention to details of every element of your job performance to ensure nothing is overlooked. | Performs own tasks as early as possible in order to have time to devote to unexpected or last minute responsibilities Compares finished work or observations to the expected results in order to find inconsistencies | 2 |
| QUALITY MANAGEMENT: Quality Management is the management approach to the long-term success through customer satisfaction that directly involves the employees in the continual improvement of the daily tasks. | Acts as a role model to the members of the team and talks to them about the importance of high work standards and quality Monitors the progress of assignments against the agreed standards of work and/or milestones | 2 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| VERBAL COMMUNICATION: Who is the greatest orator that you admire and why do you admire them? Have you ever tried to copy somebody else's way of talking and how did it turn out? | [employee comments] |
| PHONE SKILLS: Give an instance you were called by an irate caller and explain how you handled it? What is the best solution you have ever given to someone over the phone and was the caller satisfied? | [employee comments] |
| INTERPERSONAL SKILLS: Are you always approachable or people tend to find it hard to approach you? Do you always seek to influence people in a good way and support them in their efforts? | [employee comments] |
| JUDGMENT SKILLS: Describe a time when you have had to think on your feet in order to extricate yourself from a difficult situation. What was the outcome In your experience, when solving a problem as a team, do you come up with the most ideas or do you prefer to step back and follow other people's guidelines? | [employee comments] |
| LEADERSHIP SKILLS: Are you interested in the growth of the team and the profitability of the company as well? Are you likely to favor and compromise justice in the event of a conflict? | [employee comments] |
| ETHICAL BEHAVIOR: Have you acquired a relationship of trust with other co-workers and management? Do you give honor where it's due or do you withhold it from those who have done well? | [employee comments] |
| COMPETITIVENESS: What are some of the projects, tasks or activities you took part in to improve your personal skills? Mention a time you made an intentional effort to get to know someone from another culture. What was the result? | [employee comments] |
| PROJECT AND GOAL FOCUS: How many company goals have you achieved in the past six months? What approach did you take to reach them? How do you differentiate goals that are urgent from those that are important? Give an example | [employee comments] |
| MANAGING DETAILS: Describe a project that demanded accuracy from you. How did you go about it and what are some of the challenges you faced? How have you helped your team members improve their ability to manage details? How has this improved the overall productivity of the team? | [employee comments] |
| QUALITY MANAGEMENT: How have you made sure to deliver quality work even when working under pressure? What motivates you to produce quality work constantly? Describe a time when you have been rewarded for consistently producing quality work. | [employee comments] |
Summary |
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Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |