Find out the top 10 core skills you need to master as a regional command center operator and what hard skills you need to know to succeed in this job.
A Regional Command Center Operator is responsible for managing security in a particular region. He/she is tasked with accessing control systems and video surveillance, receiving emergency and non-emergency calls as well as coordinating response efforts. Additionally, he/she will produce incident reports for investigative purposes and provide security managers with information from the sensitive security databases.
He/she will also get to handle the following duties: dispatching first responders, creating accurate communication logs, reporting incidents as and when they happen, provide situational awareness of security issues that are currently happening, provide the security managers with situation updates, monitor the location and status of the security personnel at all times and generate security relevant information for the organization or public.
Core Skills Required to be a Regional Command Center Operator
Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems.
Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity.
A regional command center operator should master the following 10 core skills to fulfill her job properly.
Teamwork is the process of collaboratively working with a group of people with an aim to achieve a set goal within a business ensuring that the staff and management cooperate using their skills and provide constructive feedback.
A Regional Command Center Operator needs to exercise effectiveness and understanding in creating teamwork using the right techniques in an environment of trust and cooperation with the aim of increasing productivity, higher morale, and a fulfilled workforce.
Multi-Tasking allows one to juggle and perform more than one task at a time without losing track of what you are working on or dropping the ball.
A Regional Command Center Operator must learn the trick of multitasking and help the staff balance the competing demands of their time and energy that they are expected to handle multiple priorities every day without compromising on the effectiveness of the work done.
Safety at work:
Safety is being protected from hurt or other non-desirable outcomes that may tend to overrule a situation and cause damages of different kinds.
A Regional Command Center Operator must learn to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury in the organization.
Delegation is assigning responsibility or authority to another person a junior or subordinate to carry out specific activities while remaining accountable for the outcome.
A Regional Command Center Operator must be equipped with skills on how to make the delegation work correctly to save the organization time and money and to allow the subordinate make wise decisions, skills, and motivation to become better and grow the company.
Planning and Scheduling:
Planning and Scheduling are the act of establishing a plan for a set of tasks that needs to be completed and including when they should be done.
A Regional Command Center Operator needs creativity in balancing both planning and scheduling by clearing defining what and how activities will be carried out by when and who in particular to ensure there are a clear flow and accountability to every staff.
Dependability is the characteristic of being able to be counted on and relied upon by providing services that be trusted within a period.
A Regional Command Center Operator needs to be dependable and hire reliable employees who can be counted on as consistent and beneficial to the business, building their niche as an essential element of the larger team without worrying about bringing less than your efforts.
Enthusiasm is an intense enjoyment or a lively interest in a certain thing with a zest and a strong belief that can be felt by those around you.
A Regional Command Center Operator ought to be enthusiastic as well as create a friendly atmosphere that makes the staff comfortable with the surroundings, with the other employees to create a less passive working place.
Evaluating others is the capacity to see the individuality in others and recognize a person's unique point of view.
A Regional Command Center Operator must master the skills of evaluating others to help his staff members to identify their talents and match those talents to the proper job without trying to judge them by their actions that can create a misinterpretation of who they are.
Personal Drive is a combination of desire and energy in its simplest form directed at achieving a goal in whatever you have set your heart to accomplish.
A Regional Command Center Operator needs to creatively design ways that drive the staff to carry out their work without wasting time by helping them understand and develop their self-motivation skills that assist them to take control of many different viewpoints of their life.
Persuading others is making sure your best ideas get a fair hearing without manipulating others or using trickery.
A Regional Command Center Operator needs to creatively learn how to introduce new ideas that will boost growth for the company without managing the staff or put them under pressure with more work but with manageable goals that the employees will delight working on and grow as they do.
Hard Skills Required to be a Regional Command Center Operator
Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined.
Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done.
A regional command center operator should have a good command of the following hard skills to succeed in her job.