Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a quality assurance manager.
The Quality Assurance Manager is accountable for working with businesses to establish procedures and quality standards and monitor the agreed targets. He/she works with other staff members to develop procedures and quality standards to follow the agreed objectives.
The exact duties of an assurance manager vary from industry to industry. However, typical responsibilities of the job include: specifying quality requirements of raw materials with suppliers, setting high standards for quality and health safety, working with the operations staff to establish procedures, standards, and systems, determining and agreeing on an in-house quality standard and specifications. Assessing customer requirements and ensuring they are met through setting the customer service standards.
Employee Performance Goals Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
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Performance Goals for Next Period | |
Performance Goals | Employee Comments |
|---|---|
| CUSTOMER ORIENTED: Give customers timely and constructive advice to help them make the right decision. Provide after-sales service to the clients after the conclusion of a sale. | [employee comments goal] |
| TEAMWORK SKILLS: Learn to receive and give constructive feedback and to allow to be corrected. To make my voice be heard on the team so that I can actively participate in the decision-making process. | [employee comments goal] |
| PRESENTATION SKILLS: Know my audience well enough and to use proper language and terms that suit them. Speak with great clarity and in a concise way that the audience can comprehend. | [employee comments goal] |
| ACCURACY: Do proper research to get accurate facts and figures before undertaking any task. Ensure to proofread all the work before presenting it keenly. | [employee comments goal] |
| MOTIVATING OTHERS: Take time to communicate with someone individually when one clashes with them in order to understand the person and create a peaceful working environment Familiarize oneself with the cause of lack of motivation in order to be able to get solutions and get inspired | [employee comments goal] |
| MANAGEMENT CONTROL: Balance out the strategy of the organization with daily tactical tasks Be a good listener to the team always keeping their needs first | [employee comments goal] |
| MONITORING OTHERS: Check in with other employees in order to make sure that all team members are communicating effectively Send out emails to employees who constantly seem to be wasting time reminding them that they are on company time | [employee comments goal] |
| RESOURCE USE: Use technology to automate important aspects of a project such as a project's status reporting in order to increase productivity Ensure all team members know their roles in a project and the benefits of delivering on budget and on time | [employee comments goal] |
| PROCESS IMPROVEMENT: Constantly use the existing benchmarks to complete processes in accordance with the set standards Set clear objectives when initiating process improvement efforts and always identify processes that fall within the context of business goals | [employee comments goal] |
| RESEARCH: Put extra effort in communicating the purpose and outcomes of a research in a clear manner Constantly use insight gained from existing feedback to improve research methods in the future | [employee comments goal] |
Summary |
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Sections 1-2: To be completed by the supervisor Section 3: To be completed by the employee |
1. Goals completed since last performance feedback |
2. Goals for next period |
3. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |