Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a quality assurance manager.

The Quality Assurance Manager is accountable for working with businesses to establish procedures and quality standards and monitor the agreed targets. He/she works with other staff members to develop procedures and quality standards to follow the agreed objectives.

The exact duties of an assurance manager vary from industry to industry. However, typical responsibilities of the job include: specifying quality requirements of raw materials with suppliers, setting high standards for quality and health safety, working with the operations staff to establish procedures, standards, and systems, determining and agreeing on an in-house quality standard and specifications. Assessing customer requirements and ensuring they are met through setting the customer service standards.

Employee Performance Goals Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:


  1. Setting Goals: List specific goals in the space provided below each competency under "Performance Goals". Assign an appropriate timeline for each goal as well as numeric or financial terms to measure the goal.
  2. Employee Comments: The employee must comment next to each goal under "Employee Comments" with "Okay" for goals which he/she feels comfortable working with, and "Needs Clarification" for goals which he/she believes need to be discussed further. An employee who is comfortable with all the goals can sign the goals at this stage.
  3. Summary: Give a summary of the total time estimated for the employee to have achieved the goals. State action plans and specific milestones to track the goals. Any additional comments agreed between the employee and the supervisor should be noted here.
  4. Human Resources Review: Human resources personnel must confirm that the goals are specific, measurable, achievable, relevant, and time-bound. He/she must then sign the goals in the "Human Resource" section provided under "Signatures".
  5. Signatures: When discussion of the goals has been completed and consensus has been reached, sign the goals and let the employee sign too. Send the final copy to the human resources for inclusion in the employee's professional records.

Performance Goals for Next Period

Performance Goals

Employee Comments


Give customers timely and constructive advice to help them make the right decision.

Provide after-sales service to the clients after the conclusion of a sale.

[employee comments goal]

Learn to receive and give constructive feedback and to allow to be corrected.

To make my voice be heard on the team so that I can actively participate in the decision-making process.

[employee comments goal]

Know my audience well enough and to use proper language and terms that suit them.

Speak with great clarity and in a concise way that the audience can comprehend.

[employee comments goal]

Do proper research to get accurate facts and figures before undertaking any task.

Ensure to proofread all the work before presenting it keenly.

[employee comments goal]

Take time to communicate with someone individually when one clashes with them in order to understand the person and create a peaceful working environment

Familiarize oneself with the cause of lack of motivation in order to be able to get solutions and get inspired

[employee comments goal]

Balance out the strategy of the organization with daily tactical tasks

Be a good listener to the team always keeping their needs first

[employee comments goal]

Check in with other employees in order to make sure that all team members are communicating effectively

Send out emails to employees who constantly seem to be wasting time reminding them that they are on company time

[employee comments goal]

Use technology to automate important aspects of a project such as a project's status reporting in order to increase productivity

Ensure all team members know their roles in a project and the benefits of delivering on budget and on time

[employee comments goal]

Constantly use the existing benchmarks to complete processes in accordance with the set standards

Set clear objectives when initiating process improvement efforts and always identify processes that fall within the context of business goals

[employee comments goal]

Put extra effort in communicating the purpose and outcomes of a research in a clear manner

Constantly use insight gained from existing feedback to improve research methods in the future

[employee comments goal]


Sections 1-2: To be completed by the supervisor

Section 3: To be completed by the employee

1. Goals completed since last performance feedback

2. Goals for next period

3. Employee comments


I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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