Find out the top 10 core skills you need to master as a clinical services director and what hard skills you need to know to succeed in this job.
A clinical services director offers clinical directions in community health outreach programs. Using their clinical knowledge, they perform administrative functions based on the program as well as coordinating the running of clinical services.
Specific tasks include negotiating and drafting writing agreements with other service agencies and making sure that there is a seamless collaboration between all the relevant parties for the best clinical outcomes. In addition, they are responsible for recruiting clinical staff and coordinating the health care team in all clinical units. They also guide and monitor program certification and quality assurance procedures as well as coordinating emergency calls and making sure they are addressed promptly.
Core Skills Required to be a Clinical Services Director
Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems.
Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity.
A clinical services director should master the following 10 core skills to fulfill her job properly.
Interviewing is an essential skill in making a sound hiring decision that seeks to find out the candidate's background, work experience, skill level, general overall intelligence, enthusiasm, attitudes, etc.
A Clinical Services Director ought to be equipped with the right techniques to handle interviews whether they are face to face or telephone as they can be grueling and intimidating to the candidate; clarity and calmness of tone and the atmosphere are ideal.
Multi-Tasking allows one to juggle and perform more than one task at a time without losing track of what you are working on or dropping the ball.
A Clinical Services Director must learn the trick of multitasking and help the staff balance the competing demands of their time and energy that they are expected to handle multiple priorities every day without compromising on the effectiveness of the work done.
Strategic Planning is organizational management activity that is used to set priorities, focus energy and resources, strengthen operations while guaranteeing that employees and other stakeholders are working towards common goals.
A Clinical Services Director should be liable to develop the systematic tools to be used in the organization's processes that coordinate and align resources and actions with the mission, vision, and strategy throughout the organization.
Management Skills are also known as leadership skills and involve planning, decision making, delegation, time management and time management to ensure optimum organization in focus and the technical of how and why of accomplishing tasks.
A Clinical Services Director must understand the business organization, finance, and communication as well as the market and the relevant technologies used to help manage everyone as they work together in a group.
Assertiveness is the inclination to stand up for your rights or other people's rights in a calm and concrete way without being aggressive or accepting a wrong.
A Clinical Services Director must be self-assured and confident to master the skills to put his points across without upsetting others or becoming angry and allowing the employees to do the same while complying with the company's policies and procedures.
Commitment to the Job:
Commitment to the Job is the feeling of responsibility that a person has towards a mission and goals of an organization.
A Clinical Services Director should be diligent in helping the employees connect and commit to their job by creating proper communication channels that make the employees feel listened to and encouraged to provide feedback thus creating mutual trust and respect in the workplace.
Evaluating others is the capacity to see the individuality in others and recognize a person's unique point of view.
A Clinical Services Director must master the skills of evaluating others to help his staff members to identify their talents and match those talents to the proper job without trying to judge them by their actions that can create a misinterpretation of who they are.
Persuading others is making sure your best ideas get a fair hearing without manipulating others or using trickery.
A Clinical Services Director needs to creatively learn how to introduce new ideas that will boost growth for the company without managing the staff or put them under pressure with more work but with manageable goals that the employees will delight working on and grow as they do.
Managing Details is the skill of paying close attention to details of every element of your job performance to ensure nothing is overlooked.
A Clinical Services Director should be keen to handle every detail using strategic planning and organizational techniques that make it easy to keep track of everything that is happening in the organization consistently desiring to improve their knowledge and skills.
Meeting Management is the skill to know and understands the reason why an official meeting should be held and who should attend.
A Clinical Services Director must learn how to properly organize and conduct meetings to contribute to organizational effectiveness by determining situations that require a meeting, understanding types of meetings, planning the meeting, running the meeting to the close and managing people after the meeting.
Hard Skills Required to be a Clinical Services Director
Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined.
Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done.
A clinical services director should have a good command of the following hard skills to succeed in her job.