Find out the top 10 core skills you need to master as a master control operator (mco) and what hard skills you need to know to succeed in this job.
A Master Control Operator (MCO) is accountable for tracking down on-air discrepancies and recommending solutions where appropriate as well as operating the switching equipment of TV stations operated by the company.
Responsibilities for this role include working audio/video switching consoles for all stations simultaneously, operating satellite receiving equipment, monitoring equipment to ensure quality of signal is being delivered, inputting and operating computer servers for commercial playback, maintaining logs and paperwork as required and preparing daily variation report, operating transmitter per federal communication commission regulations, assisting clients and station personnel in viewing tapes as required, responsible for the company security and safety procedures during business hours.
Core Skills Required to be a Master Control Operator (MCO)
Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems.
Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity.
A master control operator (mco) should master the following 10 core skills to fulfill her job properly.
Phone Skills:
Phone Skills are useful to present a professional company image through the telephone to the customers while making them feel well informed and appreciated without necessarily seeing their faces.
A Master Control Operator (MCO) is required to master and project an enthusiastic natural tone to make both the customers and staff feel comfortable during the conversation while creating room for a productive and friendly exchange.
Administrative Skills:
Administrative Skills are all the services related to the running of a business or keeping an office organized while supporting the efforts of the management team.
A Master Control Operator (MCO) must develop these skills and emphasize the administrative skills to ensure high-level responsibilities that range from planning large scale events to creating presentations and analyzing financial data are handled carefully and efficiently.
Appearance and Grooming:
Appearance and Grooming are the way one presents themselves in a professional environment or the workplace with the aim of gaining positive impression and respect as well.
A Master Control Operator (MCO) must be an example in proper grooming and professional appearance while ensuring all the workmates adhere to the basic guidelines presented for good grooming in the workplace that represents the company wherever they go.
Empathy:
Empathy is the understanding of another person's condition from their perspective by placing yourself in their shoes and feeling what they are feeling.
A Master Control Operator (MCO) ought to practice empathy with his staff by learning to be a good listener and understanding what his employees are going through and choosing to feel it with them through the use of imagination and accommodate them.
Self Awareness:
Self Awareness is the ability to have a sound understanding of who you are as a person and how to relate to the world in which you live by understanding your strengths and weaknesses and how to manage them in the workplace.
A Master Control Operator (MCO) must creatively know how to administer the workforce diversity by understanding the culture identity, biases, and stereotypes and become more aware on how he reflects his thoughts, feelings, and behavior towards the staff.
Commitment to the Job:
Commitment to the Job is the feeling of responsibility that a person has towards a mission and goals of an organization.
A Master Control Operator (MCO) should be diligent in helping the employees connect and commit to their job by creating proper communication channels that make the employees feel listened to and encouraged to provide feedback thus creating mutual trust and respect in the workplace.
Enjoyment of the Job:
Enjoyment of the Job is the ability to enjoy what you do rather than enjoying what you earn from it.
A Master Control Operator (MCO) needs to creatively learn of ways to motivate his employees to benefit from the workplace by matching their personality to the culture of the organization where they fit best and allowing them to explore their hidden talents to grow and mature with the team.
Personal Commitment:
Personal Commitment is an obligation that you have voluntarily agreed to fulfill without being cajoled or threatened and are willing to be held accountable for the results.
A Master Control Operator (MCO) ought to understand that though adopting new policies and procedures will be met with resistance, the approach by which safety standards are implemented and enforced influences employee's attitudes and commitment towards the organization.
Practical Thinking:
Practical Thinking is the skill to think creatively about projects or work that requires your full attention to be completed and to bring great results.
A Master Control Operator (MCO) must ensure the decisions he makes are well sought after using professional characteristics for employees with high-level responsibilities to feel included and to allow growth for everyone in a constantly changing world that requires creativity.
Role Awareness:
Role Awareness is the ability to be informed of your role in a given environment as well as understand the expectations placed on a position and to see how they are met apparently.
A Master Control Operator (MCO) must assess, measure and quantify his employee's awareness of their roles to see if they are transparent about what is required of each of them and review what kind of results they are delivering from their understanding.
Hard Skills Required to be a Master Control Operator (MCO)
Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined.
Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done.
A master control operator (mco) should have a good command of the following hard skills to succeed in her job.