Poor Employee Performance Feedback: Master Control Operator (MCO)

Makes telephone calls in a very noisy and distracted environment.

Never seeks clarification on issues that are not well clear during the phone conversation.

Knows how to manage time properly and ensures all tasks are completed before deadlines.

Demonstrates a good ability to cope very well when under high pressure.

Often shows up at work with uncombed hair and in wrinkled clothes

Inconsistent in following and keeping major ethical business practices that matter to the company

Often loses focus when answering a question and feels under pressure to come up with an answer, whether appropriate or not

Ignores and hides the emotional content in a conversation with colleagues making them not to open up fully

Acknowledges and recognizes the emotions of other colleagues and instills a constructive attitude and positive during complex and difficult times

Identifies and appreciates the strengths of others and leverages their skills in order to manage uncertain situations

Comes in early and stays late in order to complete a project or task on time

Takes initiative to complete tasks and does not need to be reminded what is next on the agenda

Does not look for new ways to make things work; works with the same routine thus finds work monotonous

Spends too much time dwelling on something, rather than just doing it thus, creates a big deal out of nothing

Is unwilling to get rid of poor habits that waste one's time and bring distraction when performing a task

Does not share one's goals with colleagues in order to avoid being held accountable to it

Slips into thinking of oneself as a victim that has little or no control over the situation at hand instead of facing the situation head on

Evaluates a situation based on assumptions from other people instead of investigating things for oneself

Is not willing to learn new things and does not pay attention when being trained to take on a new role

Brags about all the things one can do but never delivers thus makes others upset or fail to meet their goals

How well can you rate the way you handle your phone call conversations?

Do you typically take charge of the phone calls you make and how do you ensure to have everything under control?

How well do you handle your administrative roles to ensure you deliver good results.

Give an instance of any administrative blunder you have ever made and how did you resolve it?

What are your personal motives behind your dressing and grooming?

Are you able to tell others to present themselves professionally without feeling guilty of doing the opposite?

Think of a time you had to address an angry client. How would you assess your role in diffusing the problem?

Describe a time when you were able to strengthen a relationship between colleagues using effective communication. What made your communication effective?

Can you think of a situation where you felt you needed to modify or adjust your behavior? How did you go about it?

Can you list five things that you have learned about yourself in the last two years, that are relevant to how you work?

Are there times you have come in early or stayed late in order to meet a deadline?

What has been your major work-related setback? What happened and how did you manage to keep moving forward?

How do you maintain enjoyment of the job after experiencing a setback on your way to achieving your goals?

Do you prefer working as part of a team or alone? Given a choice, what percentage of your time would you allocate to each?

Sometimes you have to sacrifice some things in life in order to get what you want. What are some of the things you have sacrificed in the past in order to accomplish your goals?

Describe a project that was implemented because of your personal commitment. What was your role in the project?

Describe a project that went wrong due to poor practical thinking strategies. How did the problem occur and how did you solve it?

Describe a time when you have had to analyze a problem and come up with possible solutions. How did you go about it?

Describe a project that required you to demonstrate role awareness. What was your role and what was the outcome?

Explain how your department has benefited from employees being more aware of their roles. How has this benefited the company at large?