Find out the top 10 core skills you need to master as an administrative services manager and what hard skills you need to know to succeed in this job.
An Administrative Services Manager is responsible for planning, directing and coordinating supportive services of an organization by maintaining facilities and supervising activities that include recordkeeping, mail distribution and office upkeep.
The primary responsibilities include developing, managing and monitoring records, supervising clerical and administrative personnel, setting goals and deadlines for the department, buying, storing and distributing supplies, ensuring that facilities meet environmental, health and security standards that comply with the government regulations, monitoring and ensuring that the facility is well maintained and safe, planning budgets for contracts, equipment, and supplies, overseeing the maintenance and repair of machinery, equipment, and mechanical systems
Core Skills Required to be an Administrative Services Manager
Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems.
Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity.
An administrative services manager should master the following 10 core skills to fulfill her job properly.
Teamwork is the process of collaboratively working with a group of people with an aim to achieve a set goal within a business ensuring that the staff and management cooperate using their skills and provide constructive feedback.
An Administrative Services Manager needs to exercise effectiveness and understanding in creating teamwork using the right techniques in an environment of trust and cooperation with the aim of increasing productivity, higher morale, and a fulfilled workforce.
Judgment is the ability to make a decision or form an opinion wisely especially in matters affecting action, good sense and discretion.
An Administrative Services Manager must be a person of good judgment with the ability to make the right decision at the right time and for right reasons especially in prioritizing the work correctly to focus on a few important things and ensure excellent results are delivered.
Multi-Tasking allows one to juggle and perform more than one task at a time without losing track of what you are working on or dropping the ball.
An Administrative Services Manager must learn the trick of multitasking and help the staff balance the competing demands of their time and energy that they are expected to handle multiple priorities every day without compromising on the effectiveness of the work done.
Inspiring is encouraging one to be their best in contributing to the vision of an organization where they are placed and entrusted to work.
An Administrative Services Manager must create a culture where the staff can use their professional prowess and aspire to be the best by giving them a clear vision and purpose through decisive leadership that motivates and inspires them.
Motivating is using persuasion, incentives and mental or physical stimulants to influence the way people think or behave individually or in groups.
An Administrative Services Manager ought to learn how to tap into the employee's enthusiasm as well as motivate the staff not just with money but with a motivation that comes through the daily relationship with each employee and creating an environment that fosters employee engagement and motivation.
Decision Making is the art of making choices by identifying a decision, gathering information and assessing alternative resolutions before settling on one.
An Administrative Services Manager cannot afford to make poor decisions, that's why he ought to develop a systematic approach to decision making that allows him to make every decision with skill, confidence, and wisdom producing a final choice of competence in the workplace.
Appraisal and Evaluation Skills:
Appraisal and Evaluation Skills are services that allow employers to assess their employees? contributions to the organization for the period they have been working with them.
An Administrative Services Manager must creatively develop a robust evaluation process that includes the standard evaluation form, approved performance measures, guidelines for presenting feedback and disciplinary procedures to promote staff recognition and rewarding following a fair assessment and appraisal process.
Monitoring others is tracking employee activities monitor the worker engagement with the workplace-related tasks.
An Administrative Services Manager should always monitor his workers to measure productivity, track attendance, incoming and outgoing phone calls, safety spying, employee theft, employee's location, horseplay and collect proof of hours worked using the latest computer detective monitoring system that provides accurate data that cannot be debated.
Managing Details is the skill of paying close attention to details of every element of your job performance to ensure nothing is overlooked.
An Administrative Services Manager should be keen to handle every detail using strategic planning and organizational techniques that make it easy to keep track of everything that is happening in the organization consistently desiring to improve their knowledge and skills.
Time Management is the capacity for an individual to assign specific time slots to activities as per their importance and urgency to make the best possible use of time.
An Administrative Services Manager must schedule each task within a stipulated period for each employee and ensure all the tasks are completed promptly thus actually teaching the staff the value of time and how to utilize it for the interest of the business and their growth.
Hard Skills Required to be an Administrative Services Manager
Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined.
Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done.
An administrative services manager should have a good command of the following hard skills to succeed in her job.