Find out the top 10 core skills you need to master as a program manager and what hard skills you need to know to succeed in this job.
A program manager is mandated to ensure that the program outcomes are achieved within the set timelines and budget. He/she coordinates his/her team to make sure the program delivers and also coordinates and manages the multiple projects within the program.
Other responsibilities include to identify risks within the existing projects in the program and to outline appropriate solutions. He/she also proposes certain changes, which they believe it would improve the projected benefits. The position also requires the individual to nurture an enabling environment, which allows the staff to participate in the program actively. He/she also makes sure the program is in line with the quality standards and also allocates the right human resources and funding to various projects in the program.
Core Skills Required to be a Program Manager
Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems.
Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity.
A program manager should master the following 10 core skills to fulfill her job properly.
Dependability is the characteristic of being able to be counted on and relied upon by providing services that be trusted within a period.
A Program Manager needs to be dependable and hire reliable employees who can be counted on as consistent and beneficial to the business, building their niche as an essential element of the larger team without worrying about bringing less than your efforts.
Assertiveness is the inclination to stand up for your rights or other people's rights in a calm and concrete way without being aggressive or accepting a wrong.
A Program Manager must be self-assured and confident to master the skills to put his points across without upsetting others or becoming angry and allowing the employees to do the same while complying with the company's policies and procedures.
Attention to Detail:
Attention to Detail is the capacity to achieve a thoroughness and accuracy when accomplishing a task.
A Program Manager needs to have this prime characteristic and utilize it in a high performing organization that allows both the customers and staff to understand the need to be keen to all the details required to avoid massive costs for overlooked details that are common in the workplace.
Commitment to the Job:
Commitment to the Job is the feeling of responsibility that a person has towards a mission and goals of an organization.
A Program Manager should be diligent in helping the employees connect and commit to their job by creating proper communication channels that make the employees feel listened to and encouraged to provide feedback thus creating mutual trust and respect in the workplace.
Enjoyment of the Job:
Enjoyment of the Job is the ability to enjoy what you do rather than enjoying what you earn from it.
A Program Manager needs to creatively learn of ways to motivate his employees to benefit from the workplace by matching their personality to the culture of the organization where they fit best and allowing them to explore their hidden talents to grow and mature with the team.
Evaluating others is the capacity to see the individuality in others and recognize a person's unique point of view.
A Program Manager must master the skills of evaluating others to help his staff members to identify their talents and match those talents to the proper job without trying to judge them by their actions that can create a misinterpretation of who they are.
Persuading others is making sure your best ideas get a fair hearing without manipulating others or using trickery.
A Program Manager needs to creatively learn how to introduce new ideas that will boost growth for the company without managing the staff or put them under pressure with more work but with manageable goals that the employees will delight working on and grow as they do.
Goal and Objective Setting:
Goal and Objective Setting is the strategic plan that is set and laid down identifying how goals should be accomplished, by who and by what time.
A Program Manager must detect and schedule each employee's goals, strategy, and objectives and keep motivating them to ensure all of them are met within the set time bringing growth to both the company and the employee.
Project Management is structuring a to-do list for your project or company containing tasks and responsibilities as well as creating a roadmap for the execution of those duties promptly.
A Program Manager must place emphasis on the application of the project management methodologies and principles by the staff in the daily functions and responsibilities to foster efficiently as well as create a competitive advantage in the heavily competitive business space.
Quality of Work:
The quality of Work is the value of work or products produced by the employees as well as the work environment they are provided with.
A Program Manager needs creativity in assisting all teams in identifying characteristics that will result in a quality product and lead to greater efficiency and increased productivity by following the four critical outcomes of employee retention, customer satisfaction, profitability, and productivity.
Hard Skills Required to be a Program Manager
Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined.
Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done.
A program manager should have a good command of the following hard skills to succeed in her job.