Outstanding Employee Performance Feedback: Cardiovascular Clinical Nurse Specialist

Ensures that all the required items to conduct a particular task are available at the desk

Exudes a great ability to separate the necessary from the unnecessary.

Listens actively and keenly to the other negotiation parties to understand their perspective.

Seeks for clarification from the other negotiating parties on issues not well understood.

Encourages shy members to speak up by asking them for input on a subject they are knowledgeable about or interested in

Uses email discussions, document sharing services, and online wikis to communicate and keep group members up to date

Establishes a firm priority system for tasks in order to understand the nature of the tasks and delegate effectively

Takes the time to prepare and develop the discipline to map out exactly what one is asking for

Listens well and also pays attention to nonverbal communication, picking up subtle cues almost subconsciously

Always flexible and is prepared to change direction as the other person's feelings and thoughts also change

Operates as an effective representative of the company in both internal and external forums

Provides accurate advice on how to deal with difficult circumstances and how to avoid such circumstances in future

Asks intelligent and thoughtful questions in order to get the other person to open up and talk about what he/she is passionate about

Asks questions to find out why someone is hesitant to agree with one's ideas and backs up own statements with credible evidence

Perceives oneself and others in a positive manner and always looks to see the best in others and oneself

Tracks own time and writes everything that needs to be done down in order not to miss an important commitment

Possesses a loyal customer base and is viewed as the person to go to by returning customers

Excels at offering special and unique solutions to customers with special needs

Fully understands how the product addresses the needs of a client

Understands how to fix all problems associated with a product

Are the channels for solving issues clear to you? If yes, explain why?

Do you feel the rules, procedures, and protocols of the company are relevant to having an organized workplace?

Have you ever compromised to help reach an acceptable solution?

Have the results of any negotiation process gone against your expectations?

Have you been rewarded in the past for successfully empowering a group of people in achieving a goal? If yes, what was the reward?

Can you describe a project you were working on, that required input from people in different departments or at different levels of the company? How did you go about it?

Is there a time when you have made a terrible mistake due to poor delegation skills? What happened and how was it resolved?

How do you ensure that the person you assign a task has understood all the instructions?

Can you think of a time when you had to deliver less than ideal news? How did you go about it?

Have you ever decided to delay presenting some information to a colleague because you felt the timing was not right?

What personal and career goals have you set for yourself? What are you doing to make sure that these goals are accomplished?

If you were asked to supervise your colleagues, how would you interact with them in order to help them find their personal drive?

When selling an idea, it is sometimes useful for one to use real-life stories. Can you give an example of a time when you were able to do that? What was the outcome?

Describe the most difficult persuasion exercise you have conducted. What made it difficult and how did you go about it?

When is the last time you failed in a project because you did not use common sense? How did you rise up?

What have you done to avoid the most common arguments with your colleagues and customers?

Are there any instances where customers asked irrelevant questions? How did you handle such customers?

Are there any instances where some customers declined following a queue? How did you correct such situations?

Were there any times where you were able to demonstrate how to use a product together with another?

Have you ever failed to demonstrate how a product can be integrated with another? What did you do to improve?