Use this step by step explanation to craft a good employee performance feedback review for a cloud business operations specialist. Find the right words with quality phrases.

A Cloud Business Operations Specialist is liable for supporting and playing a significant role in technology planning and execution.

The primary duties of this position are defining cloud strategy for the company and translating into action, defining a multiyear cloud solution and infrastructure and security roadmap, managing enterprise cloud platform and performing migration from system center to other cloud environments, designing and governing security architecture in keeping with the standards and the policies, providing high level technical support for application and servers on virtual platforms, mentoring, implementation teams and conducting hands-on training sessions to transfer knowledge to developers/product managers, supporting and administration, resolving incidents affecting the operation.

Employee Performance Review Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:

Instructions

  1. Rating: Rate the employee against the core skills based on how well he/she demonstrates each skill. Give scores 1, 2, or 3 for each rating depending on the employee's performance.
  2. Comments: Use this area to give examples of employee's performance phrases. The phrases should describe how well an employee has performed on previously set goals based on the given core skill.
  3. Summary: Use this section to give a summary of the employee's strengths and areas for improvement or development. Recommend a step increase for an employee who has met the expectations and performance improvement plans for one who doesn't meet expectations.
  4. Human Resources Review: Human resources manager must examine and indicate whether he/she concurs with the evaluation and comments. If the manager agrees, then he/she must sign the evaluation form. If he/she doesn't concur, then he/she must provide reasons explaining why this is so.
  5. Signatures: Sign the evaluation form and give it to the employee to go through and answer the Self Evaluation Questions. Ask him/her to sign and date the evaluation form before giving it back to the human resources for filing.

Rating Meaning

The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies.

1

Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results.

2

The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work.

3

Supervisor's Feedback

Skill

Comments

Rating

PROBLEM SOLVING: Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships.

Knows how to resolve any outstanding client issues and problems amicably.

Gathers all the necessary facts and information first before making any decision.

3

SEEING POTENTIAL PROBLEMS: Seeing Potential Problems is the ability to structure the current situations and identify developments that could cause problems in the future.

Challenges the definition of the problem from all angles; looks at the problem from all directions in order to decide the best solution

Encourages the team to work on the quality of the company deliverables in order to prevent future problems with customers

3

MANAGING DETAILS: Managing Details is the skill of paying close attention to details of every element of your job performance to ensure nothing is overlooked.

Achieves accuracy and thoroughness when accomplishing a task and takes the time to understand all the areas involved

Takes note of important details and writes them down in order to make sure that they are not forgotten or lost

3

QUALITY MANAGEMENT: Quality Management is the management approach to the long-term success through customer satisfaction that directly involves the employees in the continual improvement of the daily tasks.

Acts as a role model to the members of the team and talks to them about the importance of high work standards and quality

Seeks feedback from other employees and customers to make sure that high work standards and quality are being maintained

2

PROCESS IMPROVEMENT: Process Improvement is the creation of new processes or improving the existing ones that will work and take your corporation to the next level.

Excels at mapping processes and is an expert at using business process models and flow charts to capture complex scenarios

Possesses the best insight into the root cause of errors in processes and is always able to correct any errors

3

TECHNOLOGY SAVVY: Technology Savvy is the introduction of the digital technology in the workplace as a strategy to make tasks run swiftly against doing them manually.

Demonstrates exceptional capacity to work anytime from anywhere and on any device

Embraces the power of computers to process tasks efficiently and accurately

3

TECHNOLOGY TREND AWARENESS: Technology Trend Awareness is staying updated with the useful upcoming trends that can serve your business better and easier.

Advocates for implementation of modern technologies that can assist in sharing and storing data more efficiently such as cloud storage

Encourages colleagues to utilize the power of virtual workplaces to save on time and money

2

ANALYTICAL SKILLS: Analytical Skills is the ability to collect and analyze information, solve problems and make decisions according to the policies and regulations of the business.

Relies on technical tools to understand trends when analyzing data

Encourages others to use appropriate oral and written communication skills when sharing an analysis with others

2

PRODUCT KNOWLEDGE: Product Knowledge is an essential sales skill to understand the features of your product allowing you to present the benefits compellingly and accurately to the customer.

Excels at explaining how to use a product to clients who have never used it before

Fully understands all product specifications and the meaning of all related terminology

3

PROGRAMMING SKILLS: Programming Skills is the ability to use technical languages, tools, and operating systems professionally in the workplace.

Takes pride in building and compiling programs that execute without any errors

Possesses multiple certifications in a wide range of programming languages

3

Self Evaluation

Self Evaluation Question

Employee Comments

PROBLEM SOLVING:

Give an instance you solved a problem, and it was successful.

Do you involve other people when trying to solve any particular problem?

[employee comments]
SEEING POTENTIAL PROBLEMS:

How have you helped other employees improve their ability to anticipate problems? Give an example

What are some of the project management tools, if any, that you have used to determine the future of your project?

[employee comments]
MANAGING DETAILS:

Is there a time when you have failed to deliver a project on time because you didn't have all the required information? What happened?

What are some of the things you have done or skills you have acquired to improve your ability to manage details at work?

[employee comments]
QUALITY MANAGEMENT:

Describe a time when you have suspended a supplier's contract with your company because he/she was supplying low-quality products. How did you go about it?

Describe a time when you had to deal with an angry client because you had delivered a poor quality product. How did you handle the situation?

[employee comments]
PROCESS IMPROVEMENT:

How often do you encourage colleagues to undergo training on new procedures?

Have you ever failed to map existing processes and how did you correct the mistake?

[employee comments]
TECHNOLOGY SAVVY:

Can you describe a situation where you successfully utilized the power of computers to process tasks more efficiently and accurately?

How often do you encourage colleagues to use computers to execute repetitive, multiple, and complex tasks more efficiently?

[employee comments]
TECHNOLOGY TREND AWARENESS:

How often do you encourage colleagues to use the internet to search for information easily?

Have you ever advocated for the implementation of modern technologies that can assist in sharing and storing data more efficiently?

[employee comments]
ANALYTICAL SKILLS:

Can you describe a task you did that tested your analytical abilities?

How often do you encourage others to use appropriate oral and written communication skills when sharing an analysis?

[employee comments]
PRODUCT KNOWLEDGE:

What efforts are you making to improve your understanding of different product specifications?

How often do you adhere to procedures and policies that guide products and services?

[employee comments]
PROGRAMMING SKILLS:

What do you to ensure that your programming skills are current?

Can you describe a time when you saved time by designing a program to automate a process?

[employee comments]

Summary

Sections 1-4: To be completed by the supervisor

Section 5: To be completed by the employee

1. Exceeds Job Related Expectations

2. Areas to improve

3. Goals completed since last performance feedback

4. Goals for next period

5. Employee comments

Signatures

I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date:

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