Conflict Management: Use these sample phrases to craft meaningful performance evaluations, drive change and motivate your workforce.

Conflict Management is a situation where the interests, needs, values and goals of the involved parties interfere with one another in the workplace where different stakeholders have different priorities.

Conflict Management: Exceeds Expectations Phrases

  • Communicates ideas and opinions effectively during any form of argument.
  • Handles emotions well during highly charged discussions and expresses them appropriately.
  • Understands other people's emotions and feelings and knows how to manage them in the right channel.
  • Shows great critical thinking capabilities and comes up with workable solutions to find a breakthrough during any conflict.
  • Asserts feelings and emotions without feeling the urge to blame others.
  • Address problems before they morph into serious issues with great ramifications.
  • Knows how to draw out the perspective of unwilling participants.
  • Readily forgives others and accepts to move forward without any grudge.
  • Knows when to back down and when to press for the necessary interests.
  • Escalates issues that require being handled by the top management when it is necessary.

Conflict Management: Meets Expectations Phrases

  • Compromises during a conflict and tries to accommodate other people's ideas and opinions.
  • Shows creativity regarding coming up with good problem-solving ideas and possible solutions.
  • Shows great commitment towards conflict resolutions and the maintenance of peace.
  • Shows a caring and attentive nature when engaging with other people.
  • Exhibits good negotiation abilities and skills and strives to find a win-win solution for all parties.
  • Has strong conflict management skills and abilities that help to yield good results.
  • Allows other people to express their views openly without the need to bring them down.
  • Readily accepts when on the wrong and takes full responsibility.
  • Develops workable and reasonable dialogue models plans for conflict management.
  • Does follow-up after a resolution has been achieved to ensure all are faring well.

Conflict Management: Needs Improvement Phrases

  • Does not know how to manage emotions during conflict management.
  • Always interrupts when others are sharing their points of view.
  • Shows laxity when handling conflicts and frustrates effort to end it.
  • Allows problems to develop into serious issues instead of dealing with them first.
  • Feels the urge blame others for the problems at hand instead of trying to find a solution.
  • Always tends to deny when on the wrong and does not take responsibility for the consequences.
  • Does not address serious issues especially when they require escalation.
  • Uses harsh words on others when involved in any conflict.
  • Does not satisfactorily express grievances in a manner that can be understood clearly.
  • Jumps into conclusions first before listening to what the other party has to say.

Conflict Management: Self Evaluation Questions

  • How do you handle conflicts when they arise? How can you rate yourself?
  • Do you have the tendency of dealing with issues when they arise or when they have developed into serious problems?
  • How did you manage your emotions when in a conflict management situation?
  • Explain an instance where you managed to mediate in any conflict. What were the results?
  • Have you ever blamed others for the problems that were there? Why did you do it?
  • During any conflict, have you at any time compromised to try to reach an agreement?
  • Have you ever shown non-commitment towards finding a solution to a conflict?
  • Have you ever been in a conflict? How did you solve it?
  • What conflict resolution methods do you feel always has the desired results?
  • How readily do you accept when you are in the wrong and take full responsibility for your actions?

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