Conflict Management: Use these sample phrases to craft meaningful performance evaluations, drive change and motivate your workforce.
Conflict Management is a situation where the interests, needs, values and goals of the involved parties interfere with one another in the workplace where different stakeholders have different priorities.
Conflict Management: Exceeds Expectations Phrases
- Communicates ideas and opinions effectively during any form of argument.
- Handles emotions well during highly charged discussions and expresses them appropriately.
- Understands other people's emotions and feelings and knows how to manage them in the right channel.
- Shows great critical thinking capabilities and comes up with workable solutions to find a breakthrough during any conflict.
- Asserts feelings and emotions without feeling the urge to blame others.
- Address problems before they morph into serious issues with great ramifications.
- Knows how to draw out the perspective of unwilling participants.
- Readily forgives others and accepts to move forward without any grudge.
- Knows when to back down and when to press for the necessary interests.
- Escalates issues that require being handled by the top management when it is necessary.
Conflict Management: Meets Expectations Phrases
- Compromises during a conflict and tries to accommodate other people's ideas and opinions.
- Shows creativity regarding coming up with good problem-solving ideas and possible solutions.
- Shows great commitment towards conflict resolutions and the maintenance of peace.
- Shows a caring and attentive nature when engaging with other people.
- Exhibits good negotiation abilities and skills and strives to find a win-win solution for all parties.
- Has strong conflict management skills and abilities that help to yield good results.
- Allows other people to express their views openly without the need to bring them down.
- Readily accepts when on the wrong and takes full responsibility.
- Develops workable and reasonable dialogue models plans for conflict management.
- Does follow-up after a resolution has been achieved to ensure all are faring well.
Conflict Management: Needs Improvement Phrases
- Does not know how to manage emotions during conflict management.
- Always interrupts when others are sharing their points of view.
- Shows laxity when handling conflicts and frustrates effort to end it.
- Allows problems to develop into serious issues instead of dealing with them first.
- Feels the urge blame others for the problems at hand instead of trying to find a solution.
- Always tends to deny when on the wrong and does not take responsibility for the consequences.
- Does not address serious issues especially when they require escalation.
- Uses harsh words on others when involved in any conflict.
- Does not satisfactorily express grievances in a manner that can be understood clearly.
- Jumps into conclusions first before listening to what the other party has to say.
Conflict Management: Self Evaluation Questions
- How do you handle conflicts when they arise? How can you rate yourself?
- Do you have the tendency of dealing with issues when they arise or when they have developed into serious problems?
- How did you manage your emotions when in a conflict management situation?
- Explain an instance where you managed to mediate in any conflict. What were the results?
- Have you ever blamed others for the problems that were there? Why did you do it?
- During any conflict, have you at any time compromised to try to reach an agreement?
- Have you ever shown non-commitment towards finding a solution to a conflict?
- Have you ever been in a conflict? How did you solve it?
- What conflict resolution methods do you feel always has the desired results?
- How readily do you accept when you are in the wrong and take full responsibility for your actions?