Problem Solving: Use these sample phrases to craft meaningful performance evaluations, drive change and motivate your workforce.

Problem Solving is the skill of defining a problem to determine its cause, identify it, prioritize and select alternative solutions to implement in solving the problems and reviving relationships.

Problem Solving: Exceeds Expectations Phrases

  • Actively listens when others are talking and seek clarification on issues not well understood.
  • Seeks to brainstorm on problems to try to find the right solutions.
  • Evaluates all possible solutions and chooses the one that will deliver the best results.
  • Knows how well to collaborate with others to find solutions to problems.
  • Knows how to resolve any outstanding client issues and problems amicably.
  • Communicates views and thoughts in a very distinct and understandable manner.
  • Is decisive when it comes to making decisions and sticks by the decisions made.
  • Gathers all the necessary facts and information first before making any decision.
  • Monitors all outcomes of all actions undertaken to take full responsibility for any problem.
  • Breaks a problem down before starting to analyze it in a more detailed manner.

Problem Solving: Meets Expectations Phrases

  • Is always open-minded and readily accepts what others have to contribute.
  • Has an inquisitive nature and tries to analyze all that is happening around.
  • Always asks the right questions and raises any relevant issue when necessary.
  • Keeps things calm even when required to make quick decisions under high pressure.
  • Communicates or articulates issues in an obvious and concise way that people can easily understand.
  • Shows strong level-headedness when assessing situations and coming up with solutions.
  • Tries to be accommodative of other people's views and accepts them easily.
  • Always portrays enough knowledge of the problem and its feasible solutions.
  • Shows the willingness to change tact whenever the conditions change.
  • Creates opportunities to evaluate and implement the decisions that are arrived at properly.

Problem Solving: Needs Improvement Phrases

  • Not willing to be accommodative of other people's ideas and opinions.
  • Does not know how to present a problem in ways that people can understand.
  • Finds it difficult to articulate issues in a clear and understandable manner.
  • Not decisive and assertive when it comes to coming up with solutions.
  • Does not take the time to listen keenly to what others have to say or contribute.
  • Always in a hurry to make decisions and does not think things through.
  • Does not always monitor the decisions made to ensure that they have a positive impact.
  • When faced with a high-pressure problem, does not maintain a cool head to be able to solve it properly.
  • Not willing to collaborate with other people to come up with solutions to problems.
  • Does not manage client-related issues in a professional manner and customers are left unsatisfied.

Problem Solving: Self Evaluation Questions

  • How well do you solve issues and are you confident in your abilities?
  • Give an instance you solved a problem, and it was successful.
  • Give a situation that you solved a problem, and it was unsuccessful.
  • How well do you accommodate other people ideas and opinions when trying to solve a problem?
  • How do you manage high-pressure situations that require fast and urgent attention?
  • Do you involve other people when trying to solve any particular problem?
  • How well do you brainstorm before setting out to solve a problem?
  • Do you research well enough to get proper facts and information?
  • Are you in most cases conversant with what the problem is before you solve it?
  • How well are you keen on everything that is happening around you?

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