Knowledge Management: Use these sample phrases to craft meaningful performance evaluations, drive change and motivate your workforce.

Knowledge Management is the ability to manage knowledge and information that is presented to the company from different sources without overlooking any of them.

Knowledge Management: Exceeds Expectations Phrases

  • Demonstrates awareness of all the knowledge relevant to the roles assigned and always knows the knowledge requirements for new tasks
  • Understands the wide range of sources relevant to a task and demonstrates exceptional ability to select the best sources
  • Recognizes the vital importance of current knowledge and puts mechanisms in place for alerts to new knowledge
  • Demonstrates awareness of personal responsibility to manage knowledge and uses the set guidelines, processes, and standards to manage knowledge
  • Appraises information and knowledge critically before using it and recognizes the risks involved in misusing information
  • Appreciates the importance of sharing knowledge appropriately and initiates activities that facilitate and encourage sharing of knowledge
  • Demonstrates deep understanding of how to use learning techniques and leads in assisting others with knowledge
  • Possesses exceptional job knowledge and performance, and creates opportunities to network across boundaries with the aim of learning from others
  • Communicates effectively and succinctly, tailors oral and written communication for the audience, and uses exceptional approaches when doing all tasks
  • Demonstrates exceptional responsibility for developing knowledge management skills and has the best ideas for improving the knowledge of colleagues

Knowledge Management: Meets Expectations Phrases

  • Understands when to seek for additional knowledge and assesses the knowledge required for a specific task
  • Uses effective search strategies to look for new sources of knowledge and information relevant to a given task
  • Shows willingness to check for current knowledge before use and works with others to be updated about new knowledge
  • Encourages colleagues to comply with standards of managing knowledge and shows willingness to learn more about the relevant standards
  • Gathers information from different sources to assist in making judgments and seeks further information if existing evidence appears unsound
  • Shows willingness to share own knowledge and makes contributions to team knowledge resources
  • Checks the knowledge and experience of colleagues before starting a new task
  • Seeks for networking opportunities and encourages others to do the same in order to learn more from others
  • Understands the shortcomings of failing to communicate well and looks for better communication approaches
  • Looks for ideas that can assist in improving own knowledge capabilities and accepts useful suggestions

Knowledge Management: Needs Improvement Phrases

  • Hardly reviews the knowledge requirements for new tasks and does not understand when to seek for new knowledge
  • Does not bother to look out for new sources and uses search strategies that are inappropriate for a given task
  • Rarely checks the currency of knowledge and does not put any effort into staying alerted for new information
  • Constantly fails to comply with the set standards, guidelines, and processes required to manage knowledge
  • Constantly fails to seek for further information and is poor at analyzing knowledge from multiple sources
  • Demonstrated unwillingness to share own skills, experience, and knowledge with colleagues and does not assist others when they need knowledge
  • Shows little understanding on how to use learning techniques and does not bother to check the experience of colleagues
  • Hardly participates in networking opportunities that can assist in gaining more knowledge and rarely encourages others to do so
  • Constantly fails to recognize the importance of good communication when sharing knowledge
  • Shows unwillingness to look for and adopt new ideas that can assist in improving own knowledge

Knowledge Management: Self Evaluation Questions

  • What efforts are you making to improve your knowledge searching strategies?
  • What are you doing to improve your understanding on when to seek for new knowledge?
  • How often do you encourage others to share their knowledge and experience?
  • Can you think of a situation where you didn't communicate well when sharing knowledge? How did you correct the situation?
  • What are you doing to improve your capabilities of reviewing knowledge requirements for new tasks?
  • What efforts are you making to look for new ideas that can assist you in improving your knowledge capabilities?
  • Can you think of a situation where you didn't comply with knowledge management standards? How did you correct the situation?
  • What efforts are you making to stay alerted with new knowledge?
  • How often do you encourage others to participate in networking opportunities that can assist in gaining more knowledge?
  • What efforts are you making to improve your skills in analyzing knowledge from different sources?

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