Knowledge Management: 40 Useful Performance Feedback Phrases

Knowledge Management is the ability to manage knowledge and information that is presented to the company from different sources without overlooking any of them.

Knowledge Management: Exceeds Expectations Phrases

• Demonstrates awareness of all the knowledge relevant to the roles assigned and always knows the knowledge requirements for new tasks
• Understands the wide range of sources relevant to a task and demonstrates exceptional ability to select the best sources
• Recognizes the vital importance of current knowledge and puts mechanisms in place for alerts to new knowledge
• Demonstrates awareness of personal responsibility to manage knowledge and uses the set guidelines, processes, and standards to manage knowledge
• Appraises information and knowledge critically before using it and recognizes the risks involved in misusing information
• Appreciates the importance of sharing knowledge appropriately and initiates activities that facilitate and encourage sharing of knowledge
• Demonstrates deep understanding of how to use learning techniques and leads in assisting others with knowledge
• Possesses exceptional job knowledge and performance, and creates opportunities to network across boundaries with the aim of learning from others
• Communicates effectively and succinctly, tailors oral and written communication for the audience, and uses exceptional approaches when doing all tasks
• Demonstrates exceptional responsibility for developing knowledge management skills and has the best ideas for improving the knowledge of colleagues

Knowledge Management: Meets Expectations Phrases

• Understands when to seek for additional knowledge and assesses the knowledge required for a specific task
• Uses effective search strategies to look for new sources of knowledge and information relevant to a given task
• Shows willingness to check for current knowledge before use and works with others to be updated about new knowledge
• Encourages colleagues to comply with standards of managing knowledge and shows willingness to learn more about the relevant standards
• Gathers information from different sources to assist in making judgments and seeks further information if existing evidence appears unsound
• Shows willingness to share own knowledge and makes contributions to team knowledge resources
• Checks the knowledge and experience of colleagues before starting a new task
• Seeks for networking opportunities and encourages others to do the same in order to learn more from others
• Understands the shortcomings of failing to communicate well and looks for better communication approaches
• Looks for ideas that can assist in improving own knowledge capabilities and accepts useful suggestions

Knowledge Management: Needs Improvement Phrases

• Hardly reviews the knowledge requirements for new tasks and does not understand when to seek for new knowledge
• Does not bother to look out for new sources and uses search strategies that are inappropriate for a given task
• Rarely checks the currency of knowledge and does not put any effort into staying alerted for new information
• Constantly fails to comply with the set standards, guidelines, and processes required to manage knowledge
• Constantly fails to seek for further information and is poor at analyzing knowledge from multiple sources
• Demonstrated unwillingness to share own skills, experience, and knowledge with colleagues and does not assist others when they need knowledge
• Shows little understanding on how to use learning techniques and does not bother to check the experience of colleagues
• Hardly participates in networking opportunities that can assist in gaining more knowledge and rarely encourages others to do so
• Constantly fails to recognize the importance of good communication when sharing knowledge
• Shows unwillingness to look for and adopt new ideas that can assist in improving own knowledge

Knowledge Management: Self Evaluation Questions

• What efforts are you making to improve your knowledge searching strategies?
• What are you doing to improve your understanding on when to seek for new knowledge?
• How often do you encourage others to share their knowledge and experience?
• Can you think of a situation where you didn't communicate well when sharing knowledge? How did you correct the situation?
• What are you doing to improve your capabilities of reviewing knowledge requirements for new tasks?
• What efforts are you making to look for new ideas that can assist you in improving your knowledge capabilities?
• Can you think of a situation where you didn't comply with knowledge management standards? How did you correct the situation?
• What efforts are you making to stay alerted with new knowledge?
• How often do you encourage others to participate in networking opportunities that can assist in gaining more knowledge?
• What efforts are you making to improve your skills in analyzing knowledge from different sources?